My background intertwines customer engagement and technology, where I shine in simplifying complex concepts and nurturing authentic connections. My focus is on driving adoption and expansion, building trust, and ensuring customer health. My journey in tech began in an unusual place, as a hairstylist and entrepreneur in Silicon Valley. Doing the hair of C-Level executives of major tech companies inspired me to start my own company, a D2C/CPG haircare brand. I project managed every facet from user research and interviews, to formulation, packaging, distribution, customer education and marketing.I transitioned into tech, specifically SaaS products, wanting to put my skills in business and technology to use with a wider customer base. Across various roles, I've guided customers through their tech adoption journeys with multiple companies.I've taken on increasing responsibility in customer success and technical support, onboarding strategy, product implementations, account management, and customer education. The last five years have given me a deep understanding of how to create memorable experiences that convey trust and product value. I value curiosity, humility, and human impact, and I want to work with companies that make great products that make people's lives better. I thrive in supportive teams that laugh, care, and strive to be incredible.