Arizona State University, School of Human Evolution & Social Change Responsible for managing the operations and logistical support for the center specifically fiscal and budgeting controls, forecast and expense management, for all locations within the center including the museum, gallery, and research repositoryImplement and manage the project development process, including overseeing the planning and delivery to center projects, managing the project schedule and task delivery to deadline, resource and expense management, problem resolution, and process improvementManage a team of full-time, part-time and student workers for the center, including hiring, scheduling, supervising, training and evaluating to center goalsAssist with the development and implementation of the center’s education plan for programs supporting learning and outreach goals for researched –based exhibits, displays and community events Develop and maintain professional program and outreach relationships with the community, advisory board, faculty, students and staff in facilitating communications, education, and program interactionCoordinate and implement short-term and long-term delivery goals to center mission and vision through organizational measurement and staff performance goalsDevelop and manage the brand and marketing strategy for the center, implementing brand guidelines, managing marketing and design deliverables to school and center mission, assisting with development and promotional outreach activities

Projects included software development for the web-based version of a financial services app on the Intuit and Xero platform, managing developers, project plan, marketing initiatives and training

Responsible for program curriculum development including a plus (online/in-class) course integration, course development, assessment measurement plans, quality improvement plans, and program success action plans in accordance with accreditation requirementsDeveloped and maintained outreach partnerships and local professional industry groups for career assessment and placement, internship placement, technology insight, portfolio reviews, and faculty developmentRecruited, managed, and evaluated faculty staff, full time and part time, including performing in-class observations, co-teaching, developing subject matter and methodology assessments, documenting industry and academic development plans, evaluating student feedback, and performing quarterly teacher portfolio reviewsManaged biannual industry reviews for program evaluation and development, employment competitiveness, future trends, and portfolio assessmentsDeveloped professional business relationships for internship placement, technology insight, portfolio reviews, and faculty developmentManaged delivery operations, fiscal management, technology evaluation and implementation with cross-functional support teams including IT, Student Services, Admissions, and Career Services Supported marketing and promotion initiatives through admissions and support staff program training, career services support, and community relations project deliveryManaged industry experience and knowledge development and corporate advisory boards for industry program evaluation

Responsible for teaching undergraduate students in user experience design, usability, internet marketing, web analytics, and professional practices in support of portfolio development and industry performance readinessCreated detailed curriculum plans, incorporating business experience and current industry related resources, and defined assessment measurements to course competencies and outcomesManaged student performance and academic achievement, and provided learning-centered development planning for new course/program delivery

Provided academic leadership and program management to maintain and improve program's competitive advantage in academics and career readinessSuccessfully implemented instructional delivery changes in support of new regional academic goals for student success and program revenue goals for profitabilityRecruited, developed and supervised full-time and part-time program faculty and staff membersManaged delivery operations and fiscal management, technology evaluation and implementation in support of maintaining competitive programsSupported marketing and promotion initiatives through admissions and support staff program training, career services support, and community relations project deliveryManaged industry experience and knowledge development, manage corporate advisory boards for industry program evaluationDesigned and implemented new program curriculum and program re-structuring initiatives, outcome assessment reviews, and action planning to achieve student success goalsManaged and maintained academic and administrative documentation for performance in accordance to defined institutional policies and accreditation requirements

Managed operational and system support delivery for customer product training in North AmericaProject managed new system support training with ACS product engineers and technical instructorsManaged client relations specific to systems, process, and instructor delivery expectationsRecruited, trained and supervised on-site and remote technical and operations support personnelManaged onsite system configuration design, testing and delivery, learning and development, resource scheduling, client and employee assessment analysis and reporting, documentation delivery and management, inventory management, capital appropriation, operational budgets, and business website management

Created and managed a content and product management team to deliver to online client product and service levels, including content management, database inventory management, client product requests, and internal and external support trainingProvided sales account management support for prospective and current clientsCreated and implemented process improvement plans to align with and improve product delivery to client expectationsWorked on software development teams testing and defining usability functionality on database interfacesIdentified and assessed service delivery support needs and implemented solution improvement plansManaged project support, team development, cross-functional organization relations, client/vendor relations, and quality assurance assessments

Worked with clients to acquire detailed business requirements, formulating concept and overall site functional design requirements, coordinating development team, providing on-going client updates and trainingDesigned an delivered e-commerce and content management training to clients and marketing supportCreated and managed content development, designing and building websites to approved design spec in coordination with back-end development, implementation and test coordination, usability testing, maintenance process designManaged the development and user interface design for e-commerce and product sites including front-end coding and scripting, navigation design, concept creation, client interface, and maintenance support

Web Designer/Developer - Maintenance and design support for educational institution's external web site, approx. 750 pages with an average new page creation of 20 pages per month. Front-end development included concept development, user interface, graphic creation, format and layout, navigation design, client relationships, content development and managing overall functional and design development. Project managed the site re-design and the implementation of a content management system.Multimedia Presentation Specialist – Multimedia development and support for distance learning masters program. Responsibilities included courseware development and process design and implementation, presentation design, production timelines, guest coordination,. Graphic design support for academic and staff for presentations, marketing support, web design, newsletters, and special programs.

Responsibilities included design and delivery of sales training literature including presentations, product information brochures, training documents and service descriptions. Designed and delivered service marketing tools for client training such as product/service descriptions, newsletters and flyers. Training responsibilities included project management training for U.S. and Canada. This included defining and communicating global management goals for standard project practice and on-going documented communication on business processes, training plans, consultant management, tool development and certification.

Business Support Specialist - Responsible for the coordination of business requirements in support of the Director and senior staff. Responsibilities included business direction management, market and financial data analysis, presentation design and delivery, ensuring staff efforts mapped to overall business strategy, designing new services, training presentations, defining processes with measurements and reporting, operation administration and project management.

Network Business Development Manager