Celeste Segredo Email & Phone Number

3800 Citigroup Center Drive

Florida

Provide executive consulting services and execution of strategic initiatives to enhance consumer experiences and operational efficiencies.

Charlotte, Nc

Shared Services Senior Director Feb 2012 – Dec 2015Provide expertise to buildout out Shared Services capability across all lines of the growing Mortgage business. Select and retain top performing talent at various levels for business supportImplement all Governance routines to align strategic initiatives into all business operationsOversee the development of the Quality Control Program and all Executive Mortgage related reporting to Boards/Committees, Executives and Business partnerOwnership of all Program, Project and Change Management, Regulatory, Risk, Compliance and Audit oversightManaged the development and implementation of Mortgage Servicing Oversight program, ownership of Customer Complaints resolution process and Incident Response for the teamResponsible for all training and creation of all Policies and ProceduresRisk Management Executive May 2009 – Feb 2012Executed and cleared Enterprise Risk Consent Order deliverablesFacilitated the build of the Market Risk Management infrastructureImplemented the consolidation of the Mortgage Credit Risk Management infrastructureCreated and distributed the production of Business Reporting to Boards/Committees and executive leadershipFacilitated and acted as Liaison to Audit Issue Management and performed Business Management

Charlotte, Nc

Defined the purpose, objectives, milestones and budgets of client requirements and project specificationsIdentify appropriate resources for project needs and determine resource gaps to create action planMentor and optimization of resources through specific development and trainingProvide action plan to mitigate risks and ensure project successClient and Consultant Care: ensure client needs are met and consultants are equipped to meet client needs

Tierra Verde, Fl

Consulting in various capacities of key program and project management initiatives requiring both strategic and executional skillsManaged the Deployment / Corporate relocation to an offshore low cost siteProgram Communication Plan presentation and updates to Sr. Management and Regulatory bodies on project progress; Legal, Regulatory, Compliance and Audit needs met; external Regulatory bodies approval

Tampa, Fl

Consulted in various capacities of key program and project management initiatives requiring both strategic and executional skills for Top Tier Investment Banks and Broker/Dealers. Initiatives included, but not limited to:Firm integrationDeployment / Corporate relocation to a low cost site for Operations Program Planning and ExecutionOrganizational Effectiveness InitiativesBusiness Requirements creationFinancial reporting process improvement/redesignCreated financial models to evaluate a corporate relocationSelf clearing initiative

Wichita, Ks

Managed the Financial Reporting and Settlement for the Feedstocks Trading Desk (Crude Oil by-product)Managed technology initiatives to implement straight through processing from trade execution through post-settlement

Tampa, Fl

Manager for the day-to-day operations of Trade Support for the Government Trading DeskFinancial reporting responsibilities included but not limited to Daily P&L, Financing costs, Cash flow/Inventory Analysis and Revenue and Trade volume trend analysisSupervisory sign-off responsibility for government securities auctions and 15C3-3 requirements Development of operations and financial reporting for Salomon Brothers Canada, Inc., Sales and Trading