Celeste Soares Email & Phone Number

Westwood, Massachusetts

Johnston, Rhode Island

• Supported the launch and promotion of ‘Credo Awards’, an enterprise social recognition program, increasing participation 230% and decreasing voluntary turnover 50%. Conducted launch events, training sessions and.
• Launched a fun, new digital way to recognize career milestones, including service anniversaries, special life events and community celebrations, resulting in 4,400 special moments celebrated and 19,000 congratulatory.
• Partnered with key stakeholders to deliver recognition program enhancements such as reporting automation, addition of innovation awards, improved Credo Champion nomination process, including the contractor workforce.
• Developed and managed project timelines and key deliverables for annual recognition programs, which included 25-year service anniversary celebration, recognition at town hall events, Credo Champion, and Chairman’s.
• Collaborated on the development and execution of internal communications and engagement plans to promote the value of peer-to-peer recognition, engage and motivate colleagues at all levels, and build colleague.
• Leveraged data to measure recognition program usage and develop/implement opportunities to integrate the recognition program with other programs/initiatives, further engaging colleagues and increasing program usage.

Cranston, Rhode Island

• Led the design and implementation of the award-winning ‘Let’s Connect program’, a series of sessions connecting senior level executives with employees across the organization, resulting in improved engagement.
• Developed and delivered communications activities in support of select HR programs, such as OHI employee survey administration, achieving a record-high response rate of 73%; D&I Leadership Speaker series, resulting in.
• Partnered with key stakeholders to develop and implement communications strategy aligned to corporate and business line priorities, which included SharePoint 2013 migration, email domain rebranding, Ed-Refi product.
• Certified Work-Out Program facilitator.

Cranston, Rhode Island

Managed employee engagement programs for Business Services, a division of 4,000+ colleagues which included reward & recognition programs, events, leader/colleague communications forums, and provided executive level reporting, data analysis and business line support.

Providence, Rhode Island

Led the annual company employee feedback survey lifecycle from survey design to execution, including report development, data analysis, executive level reporting, and follow-up action planning. Achieved 86% survey participation.

Attleboro, Massachusetts

Provided financial advice in the areas of college funding, retirement planning, and mutual fund investments to create an investment portfolio that met our clients’ needs.

Norwood, Massachusetts

Managed software licensing programs for vendors such as Symantec, Adobe, and IBM/Lotus and configured system to automate customer and product eligibility, streamline front to back order process and minimize vendor order rejections.

Norwood, Massachusetts

Supported SAP system conversions for U.S. and Canada operations, working with technology to design, test and implement system modules. Created end user documentation and delivered training to 70+ operations employees.

Norwood, Massachusetts

Managed customer licensing agreements, regularly auditing purchases to ensure compliance with vendor contracts and served as the expert and primary contact for all vendor licensing inquiries.

Norwood, Massachusetts

Managed existing customer accounts by processing orders, responding to inquiries, identifying sales opportunities, and recommending products and services, while consistently exceeding customer satisfaction goals.