Celeste Thompson Email & Phone Number

Elizabethtown, Kentucky, United States

Assist customers with any inquiries either over the phone or in the store and resolve customer issues in a professional, timely, and satisfying manner. Educate customers on store products, promotions, and loyalty programs.Resolve customer issues and complaints in a professional, timely, and satisfying manner while prioritizing customer satisfaction.Mentor and train new employees on protocols and procedures.Operate the front end and customer service desk register. Accountable for over $200 of money daily in the cash register.Maintain the sales floor and visual merchandising displays and coordinate with receiving teams to ensure optimal inventory levels. Ensure a quality store image by accurately stocking, organizing, and pricing store merchandise.Regularly utilize barcode scanners to re-price merchandise and check inventory. Locate and prepare merchandise for customer pick up.Demonstrate the ability to learn new organizational processes, workflows, policies and procedures with minimal ramp-up time.

Adept in serving drive-thru and providing walk-in customers with optimal customer service.Remained knowledgeable and up-to-date about menu offerings and promotions.Provided fast and courteous customer service at the drive-thru window. Helped reduce drive-thru wait times by 3 minutes.Obtained cash or credit card payments and ensured that customers were provided with the correct change and issued accurate receipts. Reconciled all receipts totals, cash and credit payments successfully.Assisted with restaurants open and close. Successfully completed shifts, standing and moving for extended periods of time.Maintained a clean and sanitary workspace at all times. Adhere to all food safety regulations.

Offered customers a variety of menu options and suggestions based on their specific needs and desires. Remained up-to-date and knowledgeable about any menu changes, as well as seasonal offerings.Enthusiastically collaborated with other teammembers to meet goals and promote the company brand.Mastered point-of-service (POS) computer system for automated order taking. Handled currency and credit transactions quickly and accurately.Handled miscellaneous tasks as needed to support the team's goals. Took initiative to find extra tasks when scheduled duties were completed.Maintained clean, orderly spaces that complied with all health codes and restaurant standards.Followed procedures for safe food preparation, assembly, and presentation. Adhere to all food safety regulations.

Education record

Associate In Science

Bachelor Of Science, Sustainability And The Environment