Celeste Torres Email & Phone Number

San Francisco, California, Us

Manage a strategic client base post implementation through adoption, engagement, education, growth and escalations. -Understanding each customers journey as each customer platform is highly configurable based on their individual grantmaking needs. -Advocate to keep focus on high level support challenges that can impact productivity of a clients site.Analyze & Mitigate risk by identifying behaviors in adoption and engagement. -Negotiate and secure renewals for continued success and growth.-Identify areas for upsell and growth and qualifying leads.-Maintain customer health through various channels of engagement - Monthly check in- Executive QBR - adhoc meeting for support.

New York, New York, Us

Own and maintain a strong relationship as a trusted, strategic, empathy driven advisor for enterprise customers as they automate their incident management process.-Ability to execute onboarding and adoption to drive positive customer health scores. -Maintain regular cadence meetings to ensure valuable relationships with stakeholders, engineering teams & senior management. -Continuously learning and training on current functions and product releases to expand my technical knowledge of incident management best practices. -Clear and effective communicator demonstrating the ability to collaborate with multiple teams across the organization. -Build out reports to measure & monitor customer usage, forecast churn to be able to mitigate those churn risk.

San Antonio, Texas, Us

Manage Rackspace Mid-Market / Enterprise Customer Base • Build rapport to establish relationships for customer satisfaction • Manage server, cloud managements and technical needs • Maintain customer Business reviews • Oversee contract negotiations to maintain revenue retention • Initial Contact for customers thru ticketing portal for account assistance

San Antonio, Texas, Us

Manage Rackspace Small / Mid Market Customer Base • Build rapport to establish relationships with my customers • Manage server, cloud managements and technical needs • Oversee the build of new environments to grow customer environments • Oversee contract renewals • Initial contact for customers through the ticketing portal for account assistance

San Antonio, Texas, Us

Providing fanatical support for customer support & ticket queue management •interacting with various support teams & engineers•initial contact & triage of open support tickets

Overland Park, Kansas, Us

Providing world class service throughout the sales process of my customers wireless needs by•Exceeding monthly sales targets•Exceeding measurable metrics •Maintaining above averages CSAT/NPS scores •Focused on customer retention & product growth

New York, Ny, Us

Maintained reporting of data analytics & managed reporting development. Responsible for working with Executive office and Investigators in handling escalated issues that required immediate resolution. Analyzed data to recognize fraud trends and provide business reviews to upper management for further review. Responsible for approval or denial of claims filed by front line analyst under Reg E & UCC. Set team expectations for adherence, daily /monthly goals to meet quality, adherence & service level goals