Celeste Webb Email & Phone Number

Atlanta, GA, US

Lake Success, NY, US

• Manage the customer experience improvement projects, resulting in a 25% increase in overall satisfaction.
• Collaborate with third party vendor Press Ganey to identify performance improvement opportunities.
• Educated current practice managers and leaders on utilizing best practices to improve feedback scores.
• Monitor and review patient experience feedback for clinical providers.
• Adhere and implement Northwell transparency program policy for patient feedback on public the website.
• Discovered feedback trends that can improve patient satisfaction and implemented changes enterprise wide.

Atlanta, Georgia, US

• Developed standardized templates for weekly communication and announcements for external and internal stakeholders.
• Coordinated family and teacher engagement meetings and information sessions.
• Managed payment tracking for events, supplies, and uniforms orders from parents and guests.
• Streamlined processes for maintenance requests, inventory management, attendance, scholar enrollment, and progress/report cards.
• Evaluated invoices, payment tracking, and weekly deposits for entire organization.
• Coordinated and conducted emergency preparedness drills (fire drills, lockdowns, and evacuation exercises).

Lake Success, NY, US

• Directed the Physician continuing education program utilizing the Clinician Experience platform.
• Developed, Organized, and Implemented the Employee Recognition Program for the entire medical group.
• Facilitated New Hire Orientation bi-weekly for the organization.
• Instructed all regional managers/leaders on practicing service excellence utilizing Ilearn modules and 1 on 1 training.
• Provided technical support for PX Physician Committee during monthly meetings.
• Fostered a positive team environment by promoting collaboration and resolving conflicts when needed.

Phoenix, AZ, US

• Developed and spearheaded an expedited enrollment program from months to weeks, which resulted in an increase of international students of 60%, increased military student population by 40%, thus increasing the.
• Created a verification process for international students to minimize fraud and to protect the integrity of the admission process for all Florida, Dallas, and Washington DC Campuses.
• Designed and conducted training for staff on the international student documentation process.
• Recruited and advised undergraduate and graduate students regarding admissions and financial aid.
• Teamed with Program Directors, Director of Student Services, & Dean of Education, to implement student engagement strategies for recruitment, retention, and community outreach.
• Represented University of Phoenix in the community and college education fairs.

Alexandria, Virginia, US

• Administrative Support for Director of Planning and Zoning/Recreation
• Managed Directors meeting calendar, travel arrangements, expense reports
• Developed memos and docket items
• Developed and maintained electronic files
• Prepare and Present PowerPoint presentations for council and community meetings
• Develop quarterly excel reports and charts

Master’S Degree, Business Administration And Management, General

Bachelor’S Degree, Business Administration And Management, General

Master Of Arts - Ma