Celeste Webb Email and Phone Number
Celeste Webb work email
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Celeste Webb personal email
Experienced Patient & Customer Experience Specialist dedicated to delivering exceptional health care experiences and improving the patient journey. Experienced in using data to drive insights, develop training tools and resources to support staff in developing their skill set. Passionate and energetic, with a strong drive to excel. I am looking to transfer my skills into a career in Human Resources.I always demonstrate professionalism. I work well in a team setting in addition to being able to work with minimum supervision. I am continuously seeking new opportunities to innovate and improve myself.
Northwell Health
View- Website:
- northwell.edu
- Employees:
- 49526
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Patient And Customer Experience SpecialistNorthwell HealthAtlanta, Ga, Us
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Project Manager, Patient & Customer ExperienceNorthwell Health Jul 2021 - PresentLake Success, Ny, Us• Manage the customer experience improvement projects, resulting in a 25% increase in overall satisfaction.• Collaborate with third party vendor Press Ganey to identify performance improvement opportunities.• Educated current practice managers and leaders on utilizing best practices to improve feedback scores.• Monitor and review patient experience feedback for clinical providers.• Adhere and implement Northwell transparency program policy for patient feedback on public the website.• Discovered feedback trends that can improve patient satisfaction and implemented changes enterprise wide.• Collaborate with cross-functional leadership teams to establish and monitor service standards, ensuring consistent delivery of exceptional customer service.
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Operations ManagerKipp Metro Atlanta Schools Jun 2019 - Aug 2021Atlanta, Georgia, Us• Developed standardized templates for weekly communication and announcements for external and internal stakeholders.• Coordinated family and teacher engagement meetings and information sessions. • Managed payment tracking for events, supplies, and uniforms orders from parents and guests. • Streamlined processes for maintenance requests, inventory management, attendance, scholar enrollment, and progress/report cards. • Evaluated invoices, payment tracking, and weekly deposits for entire organization. • Coordinated and conducted emergency preparedness drills (fire drills, lockdowns, and evacuation exercises). -
Project Manager, Patient ExperienceNorthwell Health Nov 2015 - Apr 2019Lake Success, Ny, Us• Directed the Physician continuing education program utilizing the Clinician Experience platform. • Developed, Organized, and Implemented the Employee Recognition Program for the entire medical group. • Facilitated New Hire Orientation bi-weekly for the organization. • Instructed all regional managers/leaders on practicing service excellence utilizing Ilearn modules and 1 on 1 training.• Provided technical support for PX Physician Committee during monthly meetings.• Fostered a positive team environment by promoting collaboration and resolving conflicts when needed.
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Sr. Enrollment -Military And International SpecialistUniversity Of Phoenix Jun 2009 - Jul 2015Phoenix, Az, Us• Developed and spearheaded an expedited enrollment program from months to weeks, which resulted in an increase of international students of 60%, increased military student population by 40%, thus increasing the graduation rate by 40% per year. • Created a verification process for international students to minimize fraud and to protect the integrity of the admission process for all Florida, Dallas, and Washington DC Campuses.• Designed and conducted training for staff on the international student documentation process. • Recruited and advised undergraduate and graduate students regarding admissions and financial aid.• Teamed with Program Directors, Director of Student Services, & Dean of Education, to implement student engagement strategies for recruitment, retention, and community outreach. • Represented University of Phoenix in the community and college education fairs. -
Administrative Officer- Planning And Zoning/Parks And RecreationCity Of Alexandria Jun 2002 - Jun 2008Alexandria, Virginia, Us• Administrative Support for Director of Planning and Zoning/Recreation• Managed Directors meeting calendar, travel arrangements, expense reports• Developed memos and docket items• Developed and maintained electronic files • Prepare and Present PowerPoint presentations for council and community meetings• Develop quarterly excel reports and charts • Develop training manuals, and policies and procedures• Developed informational pamphlets • Acted as liaison and maintained open lines of communication among outside agencies other municipalities, City Manager, Mayor, City Council, committee members, middle management and administrative staff• Accreditation team member responsible for the collecting, organizing and submission of the Parks and Recreation Accreditation documents • Part of the Health Benefit Committee responsible for the coordination of the City of Alexandria Health Fair, and coordination annual Mayor’s State of the City Address. • Planned and coordinated Annual United Way Campaigns for City Employees
Celeste Webb Skills
Celeste Webb Education Details
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University Of PhoenixGeneral -
Univeristy Of PhoenixGeneral
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University Of PhoenixMaster Of Arts - Ma
Frequently Asked Questions about Celeste Webb
What company does Celeste Webb work for?
Celeste Webb works for Northwell Health
What is Celeste Webb's role at the current company?
Celeste Webb's current role is Patient and Customer Experience Specialist.
What is Celeste Webb's email address?
Celeste Webb's email address is cw****@****nta.org
What schools did Celeste Webb attend?
Celeste Webb attended University Of Phoenix, Univeristy Of Phoenix, University Of Phoenix.
What are some of Celeste Webb's interests?
Celeste Webb has interest in Health.
What skills is Celeste Webb known for?
Celeste Webb has skills like Local Government, Policy, Policy Analysis, Public Policy, Community Outreach, Economic Development, Research, Non Profits, Public Speaking, Leadership, Nonprofits, Leadership Development.
Who are Celeste Webb's colleagues?
Celeste Webb's colleagues are Jacqueline Negron, Beverley Gittens, Diane Anagnostopoulos, Rose St Preux, Rhondelle Jones Hutchison, Marianne Mitchell, Ashley Walker.
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