Dog training instructor specialized in teaching dog sports classes: Agility, K9 Nose Work, and Tricks. Create and provide a broad program of dog training classes, demos, and workshops for all skill levels. Enhancement of dog training programs has stimulated growth of the organization's reputation and revenues. Member and competitor of AKC, CPE, and NADAC agility and K9 Nose Work. Certified graduate of the Canine Behavior Academy I and II. ANWI, CTDI, Member of APDT and NACSW, and dog training online forum contributor. I believe in continuous learning and improvement of programs offered to clients.As a Dog Training Instructor I help people reach their training goals and build better, happier relationships with their companion dogs. I constantly strive to find new and better methods to overcome training and behavior problems, and work with compassion to ensure my clients are nothing short of happy.As the organization's Behavior & Training Event Project Manager I oversee all processes to plan and execute quality dog and cat behavior and training programs that provide extraordinary learning opportunities to the public and pet training professionals.The common denominators between being a software industry client services executive and a dog training instructor and event project manager for the Marin Humane Society are: - program management - ensuring post sale or post adoption product satisfaction - focus on excellent service - client communication and enablement - professionalism and passion for client satisfaction

Provide market and pricing analysis. Design and execute client service and training programs to develop and grow business revenues.

Broad scope of responsibilities for the start up and launch of a new Radio Frequency Identification (RFID) security solution. Responsible for creation and implementation of all client services programs for the new product line - presales engineering, professional services, training, and technical support. In addition, responsible for all Product Management functions for the product introduction - created the MRD and PRD, developed product pricing, wrote the software specifications, test plans, release strategies, and was the project manager over all activities for the launch of the product.

Created and scaled the client services operations from 1 person to a team of over 30, providing professional services, training, technical support and order fulfillment operations for the software company's enterprise encryption and data security software products. This organization served a 24x7 changing and demanding global marketplace.Introduced a range of online training and technical services for clients and partners that enabled high levels of service around the globe at lower costs.Implemented a Salesforce CRM system for professional and technical services, and integrated it to Sales and Marketing operations.Actively teamed with sales in responding to RFPs and creating SOWs for multimillion dollar sales, with excellent close rates.

Managed worldwide technical support teams to support complex software developer tool products used by enterprises for integration of multiple protocols. Centralized technical support operations in Europe. Implemented Rightnow CRM system to introduce an online client support portal, case tracking system, and knowledge base tthat improved client services and provided 24x7 technical support. Managed all software product maintenance releases. Worked closely with sales, marketing, and professional services for all major accouns. Worked with legal and financial departments to develop service contracts and proposals.

Hired as a Professional Services Project Manager responsible for delivering large-scale custom credit and marketing decision solutions to Fortune 100 clients. Promoted to Professional and Technical Services Manager responsible for all client service delivery functions for the Windows and Unix-based software product lines including Professional Services, Training, Technical Support, and Order Fulfillment.Developed innovative client services programs for the introduction of new SaaS products for the financial services industry, and implemented the company's first client support portal and new CRM system for service case tracking. Implemented a 24x7 client support organization and ACD system.

Hired as a Project Manager responsible for multiple large-scale complex information systems projects, bringing all projects to successful on-time completion. Promoted to IT Asset Manager responsible for IT asset lifecycle (purchasing, inventory, maintenance, redeployment, and retirement) of Sybase's worldwide assets for over 6,000 employees. Implemented a new asset management system and program that achieved significant IT asset purchase savings and improved IT asset utilization.

Managed customized CRM projects for large financial services clients to provide decision solutions for commercial loans.

Project management and network design for multiple large scale internal IT projects. Led cross-functional teams to implement new systems for client services, credit card processing, commercial loans operations, and insurance product management for the Bank. Achieved recognition awards for implementing a large 24x7 client services center including all infrastructure for ACD, VRU, and CRM systems.

Progressive career growth and experience in project management, systems integration, MIS, operations management, and client services within multiple industries achieving over nine promotions.- Operations Manager, SFMOMA - managed multiple projects for the planning and relocation of the new museum. Scope included space, operational and infrastructure planning and design, move logistics, and a three year strategic operational and information systems plan.- Project Manager, PG&E - Managed cross-functional project teams including Accenture consultants to re-engineer business processes and implement information systems that streamlined corporate-wide budgeting processes.