Retired as a software industry executive with domain expertise in client advocacy and management of technical teams to provide customer deployment, training, project management, and technical support operations for enterprise software solutions.Created and grew world-class client technical service operations for startups and medium to large software companies of enterprise B2B, SaaS, and security software products.Managed global professional services, training, and technical support operations and gained recognition for implementing excellent cost-effective onsite professional services and online training, technical support, knowledgebase, and CRM systems, and 24x7 call centers for four software companies.Seeking executive opportunities within software companies that need to build or improve client services operations.Specialties: - Client services program development-
Listed skills include Saas, Management, Cross Functional Team Leadership, Crm, and 19 others.