Celeste Orr Email & Phone Number

Charlotte, North Carolina Area

• Direct site operations, sales administration, leadership and development, training employees; drive store revenue performance, employee engagement, and customer satisfaction rates, ensuring sustainable profitability..
• Customer Engagement/NPS: Attained one of the highest customer satisfaction ratings in region. Cultivating new loyalty member’s enrollment over prior years.
• Business and Brand Development: Rejuvenated customer base through execution of engagement and experiential customer service. Providing the best retail experience in the business. Achieving Sales initiatives by.
• Employee Engagement: Attained some of the highest engagement scores in the Region/District.
• Business Expansion: Capitalized on closing competitor through increased market advertising and providing outstanding customer experience to new customers.
• Loss Minimization: Decreased shrink through becoming a shrink target store and identifying issues of operational weakness through increased controls and procedure execution.

Charlotte Metro

For the #1 book retailer in the U.S., I directed site operations and sales administration and led 36 employees, including a 12-member leadership team. I improved sales performance and decreased turnover by training and mentoring the staff.

Mooresville, NC

At this company specializing in custom plastic injection molding manufacturing, I oversaw the national sales activities for Lowe’s accounts ($2M+ annual gross margins). Additionally, I supervised sales personnel and played a key role in promotions, client presentations, and vendor relations.

Charlotte, North Carolina Area

Promoted to direct multifaceted operations for an 11-store district with $300M+ annual sales, I led 1,400+ employees, 15 general managers, and full-cycle talent acquisition. I hired, trained, and developed managers to meet goals and designed and executed leadership training programs focused on best practices in sales, financial/budget management.