● Liaise with the director of nursing to improve employee retention rates and patient care by overseeing day-to-day operations of the agency and supervising therapists/nurses per company policies and procedures.● Evaluate and recommend action plans for operational efficiency and cost-effectiveness of services by reviewing reports to determine individual needs, improving independence in the home and community.● Identify and implement continuous quality improvement projects in operational and clinical performance by applying qualitative and quantitative skills to deliver quality products within established timeframes.● Direct a team of 8 nurses, optimizing schedules to ensure efficient patient care and productivity.● Coordinate logistics for approximately 25 patients per month, overseeing triage processes to prioritize patient needs effectively.

● Streamlined Licensing Process by providing critical support to Nassau County vendors in navigating the business licensing process, enhancing operational efficiency.● Elevated Client Experience: Fostered a welcoming atmosphere for clients, leveraging a warm and friendly demeanor to enhance comfort and satisfaction during their visits.● Innovated office operations by introducing a color-coded filing system and implementing time-saving strategies that increased office productivity and streamlined administrative workflows.

● Orchestrated strategic content marketing campaigns, boosting brand awareness and stakeholder engagement through innovative storytelling and targeted communications.● Elevated online brand presence, achieving record audience engagement and interaction levels by curating compelling content across digital platforms, including websites and social media channels.● Pioneered captivating promotional materials, leveraging visual storytelling to underscore the unique value propositions and safety standards of services, enhancing market penetration and brand differentiation.