Celeste M. Combs Email & Phone Number

Florida, United States

Woonsocket, RI, US

• Key design leader transforming the digital customer experience available to over 55 million CVS customers.
• Managed multiple design work streams, strategy and a health services design team that optimized the Health health records experience increasing usage 140% from 5 to 12 millions users in 18 months.
• Successfully managed and delivered critical design enhancements to the CVS Native App experience that made it easier for customers to find and schedule health care services at 9900 pharmacy locations nationwide which.
• Guided design teams through all aspects of user-centered design delivering over 100 design features in 18 months partnering with product and design leadership to balance priorities and design capacity.
• Improved design system management making it more efficient for designers to adopt and deliver designs to our development partners and improve the consistency and accessibility of our products.
• Grew knowledge and skills of the design team providing training in user-centered design, user research and product strategy.

Boston, MA, US

• Manage, strategize and deliver high impact product design and customer experience initiatives for global firms worldwide. Varsity Tutors (Oct 2021 - Feb 2022): Fastest Growing Online Tutoring Company (Nasdaq: NRDY)
• Increased sales by optimizing the 360 customer journey from social media and marketing communications through each purchase touchpoint including product landing pages and checkout. Dow Jones Company (April 2021 - Oct.
• Managed creation of Dow Jones' first design system implemented by design and engineering teams that manage WSJ, Barron's, MarketWatch, Financial News, and Factiva.
• Guided design, implementation and governance to improve internal and design team efficiency and create consistent, usable and accessible end user experience for millions of users' worldwide.Microsoft Enterprise and.
• Amplified Microsoft's Enterprise customer experience worldwide producing strategy, product design, customer journey and customer research to improve enterprise customer satisfaction, success and retention and delight.
• Led strategy, design and research of Microsoft's global business support site redesign that supports all Microsoft business users worldwide launched in October 2020.

• In 2002, I founded The Experience Group, LLC, one of the first user and customer experience consulting agencies in U.S. Our team delivered outstanding results for clients worldwide. Our team delivered solutions to more.
• Built and managed a well-regarded experience design consulting firm that built a client base of over 100 clients.
• Led and developed a talented team of designers, researchers, strategists and front-end developers.
• Increased revenue and customer satisfaction for industry leaders, such as, Microsoft, REI, T-Mobile, Nielsen, Siemens USA, Alaska Airlines, Unilever, Infosys, City of Seattle, Expedia, and Infosys.
• Applied expertise in human-centered design to help create emerging tech solutions including Microsoft's Connected Car, mobile and wearable computing solutions, biometric solutions and MirrorCache's smart, IoT.
• Delivered over 25 design solutions as a vendor at Microsoft, such leading divisions in Hardware, Emerging Tech Innovation Lab, Customer Experience Center, Connected Car, HealthVault, Volume Licensing Center, and.

Executive design leader for Farmify, a socially conscious startup, developing products to make it easy for conscious consumers and restaurants to find locally, farmed agriculture products. As an advisor, accountable for business, product strategy and design, marketing, fundraising, investor relations and building a team. Farmify completed an initial round.

Seattle, WA, US

• MirrorCache® is a startup developing the world's most intelligent all-in-one touchscreen mirror, digital concierge, and secure smart-locking cabinet. It's helping transform the security and experience of hotel guests.
• Raised 1MM in Series A funding as part of the leadership team.
• Key advisor to product company vision, product design, fundraising, startup pitches and development of industry partners (hardware, software, hospitality). Nov. 2017 - Dec. 2018: Chief Experience Officer, Experience.
• Developed MirrorCache branding in collaboration with Liz Oz.
• Designed customer journeys, information architecture, user flows, wireframe, interactive touchscreen concepts and high-fidelity concepts.

Seattle, WA, US

Board of Directors, TAFTechnology Access Foundation (TAF) is transforming education of minority kids and girls by teaching them science, technology, engineering and math in practical after-school program. Led fundraising that built TAFs solar and sustainable LEED certified headquarters and learning center. Learn more and please donate at www.techaccess.org

Mt. Pleasant, SC, US

• Led one of the country's first customer experience teams as a member of Social Strata's (previously Infopop, Inc.) executive team. Social Strata is an early pioneer of online social and community tools that hosts.
• Executive leader that contributed to business strategy, short and long-term corporate goals and initiatives.
• Increased site traffic, improved support and enhance client brand, collaborated with leading global brands, such as, Sony Music, HGTV, Accenture, Financial Times, Warner Bros, Univision, Marvel, amongst many, to.
• Developed and managed experience Infopop's first design team that support a quickly growing product profile and applied user-centered design process to create highly usable and valuable solutions.
• Successfully empowered a global customer support team that delivered solutions to customer issues in 4 hours or less by improving systems, processes and team culture.

New York City, US

For several years, I had honor of chairing the local Puget Sound SIGCHI organization. We presented monthly meetings and trained and developed many new professionals in this emerging field. Our monthly attendance averaged over 50 participants but often filled our space as this emerging field began to take root in the region and growing software presence in.

• Key member of ground-breaking team developing the world's first wearable computing products.
• Managed market and user research, analysis and user-centered design of handheld devices, head mounted devices and mobile interfaces.
• Collaborated with Boeing and Starbucks to assess workforce scenarios and drive implementation and adoption of wearable solutions.

Redmond, Washington, US

• Part of Microsoft's award-winning Microsoft Hardware's team that pioneered the first Microsoft Intellimouse and other leading hardware products.
• Designed over 12 products including: Microsoft Intellimouse (several versions); Microsoft Natural Keyboards; Microsoft Sidewinder game products; Microsoft Actimates
• Managed and conducted over 200 market, user research and usability studies to shape product experience and assure highest levels of experience and usability.
• Develped to a '360 customer experience' approach by evaluating and shaping the experience all customer touchpoints including Microsoft hardware sales website, packaging, and product support materials.
• Built and managed one of most modern user research and ergonomics labs in the world.
• Earned top Industrial Design Excellence Awards amongst many awards.

Certificate, Design Firm Management And Leadership

Ms (29/32 Hours), Human Performance { Biomechanics W/ Focus On Product Design & Human Factors

Ba, Health And Physical Education/Fitness