Celeste Dolan Email and Phone Number

My position encompasses a range of expanded sales and operational responsibilities. In the area of sales, the role includes managing new customer inquiries, following up with previous clients, organizing meetings to present product information, providing resources for product canning, scheduling site visits, attending trade shows, preparing estimates, managing sales across various commodities, and tracking deposits to secure job dates.On the marketing front, responsibilities involve identifying and engaging potential clients, fostering relationships with vendors and local associations, and participating in events to enhance visibility.The onboarding process is comprehensive, guiding customers from initial inquiry through to canning day and subsequent follow-ups. This includes connecting customers with the CRM for effective project tracking and ensuring all necessary paperwork is completed.Additionally, the role emphasizes the enhancement of technology for improved efficiency and organization. This includes managing data, updating scheduling software and CRM records, revising documentation and templates as needed, cultivating relationships, scheduling essential meetings, monitoring project status through a detailed 27-step process, liaising with customers regarding inquiries and documentation requirements, scheduling projects with consideration for logistics and resources, and tracking project progress while gathering feedback from customers and crews.

• Manage digital marketing including micro sites, social media, and content creation/scheduling for both Rancho Cordova and Cameron Park offices.• Establish action plans for new business development and account management best practices.• Create and manage digital campaigns across multiple platforms, monitor KPIs and track metrics to ensure successful execution.• Represent offices in community events, develop and foster business relationships, and encourage community participation and engagement.• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.• Work with the agent to establish and meet marketing goals.• Use a customer-focused, needs-based review process to educate customers about insurance options.• Track business development through Salesforce CRM platform.

Director of Catering & Social Media10/2017 to 04/2020Orchestrated the company’s social media presence alongside managing all catering services and personnel. Perpetually analyzed data from Google, OpenTable, TripAdvisor, Facebook, and GoogleAnalytics to gauge online brand reputation and the impact of social media channels, including Facebook, Instagram, LinkedIn, Pinterest, and Twitter. Satisfied the strategic planning and content development requirements of a biweekly content calendar.• Increased engagement, extended reach, and grew online following by 134%.• Hosted monthly tastings whose publicity enticed stronger participation and commendation from aficionados and the greater restaurant community.Director of Catering02/2009 to 10/2017Coordinated multi-site operations across three locations by defining, delegating, and assigning authority and responsibility for daily performance of numerous catering and events planning sub-departments.Monitored market conditions that could impact menu offerings, business volume, and revenue maximization; applying corrective measures when necessitated by prevailing trends. Oversaw the onboarding, training, and ongoing development of the catering team. Participated in menu development while identifying and cataloguing items for promotion in marketing collateral.• Improved sales revenues by a respectable 160%.• Orchestrated between 750—1,000 successful events each year.

I held several positions over an extended period at Scott's in the greater Sacramento area.Event CoordinatorScott's Seafood Loehman's Plaza & FolsomNov 2007 - Feb 2009 (1 year 4 months)• Managed and plan food, beverage, audio visual, set up and billing details for events at two locations• Manage multiple events spaces with capacities from 10 to 60 people• Thorough knowledge of property, capacities, menus, service types• Manage Event Planning database• Attend and actively participate in industry networking events• Execute contracts and manage event billingAssistant Restaurant ManagerScotts Seafood Grill & Bar, Loehmann's PlazaSep 2004 - Nov 2007 (3 years 3 months)Scott's Seafood, FolsomNov 1998 - Feb 2000 (1 year 4 months)• Assisted General Manager with restaurant staffing, service and reservation/guest accommodation• Managed multiple services including main dining room and private event meal execution• Managed reservations and walk in volume to ensure balance with successful kitchen meal execution• Supported every job duty for both Front of House and Back of House as needed during high volume periods• Assisted in development and maintenance of training for Front of House staff (host, busser, server, bartender, cocktail server)• Managed hiring and termination of FOH staff• Ensured appropriate cash management by staffBartender and BookkeeperScott's Seafood, Loehmann's Plaza & FolsomJun 2003 - Sep 2004 (1 year 4 months)• Managed balance of daily sales and cash handling • Reviewed staff receipts and payments received • Greet guest, provided menus, informed them about daily specials • Managed food and beverage orders from guests • Pour wine, served draft and bottled beer. Mixed drinks according to recipes • Check identification of customers, to ensure that they are of legal drinking age • Ensured cleanliness of bar, tables, and work areas • Operated registers, collected payments