Adhering to and enforcing operational proceduresAssist with production backlogQuality control each production batchReceive customer purchase order information and enter requests into QuickBooksPrepare orders for shipment (for wholesale, distributor, and retail customers)Improve manufacturing efficiency by creating documented processesPackage and ship products and also build pallets for larger ordersKeep track of timeline to be sure product orders are on scheduleOperate the shipping department. Order raw materials for merchandise and shipping suppliesCommunicate with companies and retail customers via email about products, orders, and lead times (including changes and delays)

CSR team lead/ liaison for the Subaru platform - updates on engineering projects weekly and for product releasesCoached Level 1 CSRs as neededParticipated in national marketing events with vendor partnersCross-trained in Accessport hardware and vehicle ECU Repairs; provided department coverage as needed.Confidently assist customers directly by phone, online, or in-personRecord detailed customer & vehicle information as well as issues in a variety of CRMs Remotely troubleshoot product and vehicle operation with tailored responsesGauge customer goals and advise on vehicle upgrades and performance hardware selectionAccurately process orders and payment transactionsUnderstand RMA process and tools to properly create and route returns from customers to COBB Tuning or wholesale partnerSupported strategic and complex customers with returns (RMAs), exchanges, and order adjustmentsRecord and internally communicate details of inquiries, comments, and complaints

Confidently assist customers directly by phone, online, or in-personRecord detailed customer & vehicle information as well as issues in a variety of CRMs Remotely troubleshoot product and vehicle operation with tailored responsesGauge customer goals and advise on vehicle upgrades and performance hardware selectionAccurately process orders and payment transactionsUnderstand RMA process and tools to properly create and route returns from customers to COBB Tuning or wholesale partnerSupported strategic and complex customers with returns (RMAs), exchanges, and order adjustmentsRecord and internally communicate details of inquiries, comments, and complaints

Customer’s first line of communication via email, phone, online, or in personCreate personalized quotes based on customer submissionsHelp develop vehicle maintenance and upgrade plans after customer’s initial visit Manage customer concerns and complaints and escalate to shop owner as necessaryManaged shop schedule accounting for technician capabilities and job capacityManage MyShopAssist customer profile database to ensure all quotes, communication, and invoices properly indexedPart-time technician as needed

Adhering to and enforcing operational proceduresAssist with production backlogQuality control each production batchReceive customer purchase order information and enter requests into QuickBooksPrepare orders for shipment (for wholesale, distributor, and retail customers)Improve manufacturing efficiency by creating documented processesPackage and ship products and also build pallets for larger ordersKeep track of timeline to be sure product orders are on scheduleOperate the shipping department. Order raw materials for merchandise and shipping suppliesCommunicate with companies and retail customers via email about products, orders, and lead times (including changes and delays)

Review/update customer profilesEnsure bank’s policies are communicated to customers Follow established protocols for new accountsCommunicate effectively with customers to ensure they obtain the correct products and services for their financial needsTeller Responsibilities also a part of workflowProcess customers transactions promptly and efficientlyEnsure customers are confident in their bank service choicesManaged bank vault (audited vault, ordering money, daily audits of teller drawers)

Process customers transactions promptly and efficientlyEnsure customers are confident in their bank service choicesManaged bank vault (audited vault, ordering money, daily audits of teller drawers)