Celeste Medina Email & Phone Number

New York, Ny, Us

I work with a wide range of companies to help them assess, develop and deploy strategies, programs and initiatives to improve the health and wellness of their employees. My role is to advise clients on best practicies, financial management, compliance, communication and administration of health and benefit plans. Additionally, I:- Lead complex client engagements, including managing overall service delivery, strategy, financial evaluations, and plan design and benchmarking.- Assist in the development of sophisticated benefits design and renewal strategies and drive the development of tools and solutions to address complex client issues- Have accountability for revenue/profitability for assigned book of business- Generate sales by expanding revenutes from existing clients and by leading prospecting efforts with new clients- Establish effective carrier/vendor relationships to serve clients in benefits procurement and administration- Mentor, coach and effectively delegate to provide developmental opportunities to jr. colleagues and project team team members

New York, Ny, Us

Assist mid to large employers in the creation and implementation of employe benefit strategies while balancing employee needs, company culture and financial objectives.

Chicago, Il, Us

Oversaw and managed delivery of small business distribution channel, including sales support call center, digital quoting and sales platform, and marketing and advertising initiatives. Managed group benefits administration SaaS program, including marketing strategy, client sales and retention, operational efficiency, and roadmap planning and execution. Cultivated and maintained vendor relationships to ensure productive collaboration, timely delivery, and alignment to company’s strategy and initiatives. Collaborated with supporting departments to articulate and address enterprise business solutions priorities in timely manner. Guided and developed diverse team of employees to maximize respective potential and meet department strategic initiatives.• Delivered new sales distribution channel to market on time and $50,000 under budget.• Drove new sales distribution channel, resulting in 56 new small business clients within first three months of operation.• Implemented new strategy to deliver benefits administration offering (targeting large national clients), resulting in six new clients and more than 15,000 new members within first year.

Chicago, Il, Us

Led and facilitated design, development, and enhancement of company’s proprietary (SaaS) benefits administration solution. Provided consultative direction to clients on how to best utilize technology to attain organizational engagement, participatory, and financial goals. Guided development and delivery of platforms sales, marketing, and advertising strategy. Developed and deployed essential strategies to ensure successful implementation and operational excellence of overall platform. Supervised and developed diverse team of employees to maximize potential and meet department initiatives.• Increased program sales 100% within first year. Achieved 95% retention in subsequent years.• Expanded platform functionality to include specialty lines of business, resulting in specialty market penetration/sales for platform clients 20% higher than non-platform clients.

Chicago, Il, Us

Maintained and grew relationships with national account clients and respective business partners by renewing business annually and selling new products/services. Provided strategic guidance in development of long- and short-term initiatives aimed at meeting client’s organizational goals, retaining client relationship, and growing membership. Presented and negotiated annual renewals with objective to balance financial/margin goals while retaining customer book of business. Utilized data and analytics to review claims and program utilization and costs to create recommendations to increase engagement in programs and services as well as promote effective and appropriate utilization of benefits. • Upsold products and services, including specialty lines of coverage.• Managed largest book of business (23 clients) with 95% retention.

Chicago, Il, Us

Acted as tactical day-to-day contact for internal and external partners as required for successful management of national account book of business. Ensured the compleion and submission of contractual agreements and required documentation for benefits renewals. Ran claims and eligibility reports and utilized the data for program recommendations. Coordinated with internal resources to implement client products, services, and benefits.• Researched and resolved claims, benefits, and eligibility questions. • Participated in various internal committees aimed at streamlining client processes.

Masters Of Human Resource Management, Human Resources Management And Services

Bachelor'S Of Science, Business Management, Human Resource Focus