Celeste Nudelman, Shrm-Cp Email & Phone Number

Portland, Or, Us

Portland, Oregon, United States

I support Health Department supervisors and managers to provide guidance through performance management, attendance issues, interpersonal challenges between staff, among other complex situations. Provide guidance to managers through progressive discipline. Foster a work environment focused on safety, trust, and belonging, as well as equity in our workforce. Receive and respond to grievances based on union contract bargaining agreements. Years of experience in handling confidential health and personal information discreetly and appropriately. I am currently advocating for and actively working to move our organization from paper personnel file management to electronic file management to facilitate our ongoing support of work from home and increase agility. Part of our Future of Work team to continue supporting the workforce while helping managers navigating the challenges of engaging and managing hybrid or remote teams. Coordinating the development of the HR team's Continuity of Operations Plan (COOP) as part of our greater Health Department COOP.

Provide consultation for employees, managers, and HR Business Partners to identify leave resources available to employees. Leave management in Multnomah County presents a complex range of issues that require someone with in depth knowledge of our organization's leave options, from FMLA/OFLA protected leaves, Workers Compensation, Domestic Violence leave, to personal leaves. Managers and HR Business Partners recognize that I am that subject matter expert who can help guide management teams. Numerous contract bargaining agreements, personnel rules, and changing leave laws in the face of COVID-19 means that I am adept at navigating complex and frequently changing laws and rules. Maintain strict confidentiality of employee medical and personal issues necessitating leave of absence. Provide timely instruction to employees and managers regarding time entry corrections necessary for the accurate tracking of approved leaves. Participate in our HR 101 training for new supervisors and managers to ensure they have the basic leave management knowledge.Partner with supervisors to coordinate the correction of employee time entry, facilitate the repayment of wages paid in error, and provide guidance to new or curious managers about navigating the leave process from the supervisory perspective. I have also conducted training sessions for management staff regarding the Leave process and Absence Management in Workday.My in-depth knowledge of wage and hour law, as well as the interaction of my human resources and payroll backgrounds make me a recognized asset to our organization from within and outside my immediate team.I successfully transitioning our medical and leave document tracking to a paperless system utilizing Content Manager.Frequent work with our Workday Team and County-wide HR management to identify configuration issues for correction or enhancement.

Portland, Oregon Area

Process all off-cycle checks. Manage child support income withholding orders and bankruptcy garnishments, workers compensation supplemental pay, participate in the payroll editing and correction process for 5,500+ employees and 11 unions/ bargaining units. Process retro time entry adjustments and research leave bank issues and discrepancies. Respond in a timely, professional manner to emails from our internal business partners regarding all manner of payroll questions, from time entry questions to policy questions. Experienced in diplomatic communication with frustrated employees and internal customers. Conduct a full day timekeeper training with a training partner for up to 15 individuals with varying level of system experience and different department/union requirements. Oversee the payroll process for the annual short-term school-based layoff of health department employees. Created payroll procedures for the implementation of our Paid Parental Leave (PPL) program, participating in system testing and providing feedback to the PPL Advisory Committee. Reconcile third party reports to the Open Item Report, process third party payments and provide reports to third parties and union bargaining units. Act as the liaison to the unions for payroll matters, ongoing collection of union dues, semi-monthly reporting, and dues rates changes.

Portland, Oregon Area

Successful case management of approximately 750 child support cases, including issuing wage withholdings, and initiating judicial and administrative legal actions & enforcement measures.Negotiate equitable & fair payment and settlement agreements between parties, use discretion when determining enforcement actions, conduct Judgment Debtor Examinations with non-custodial parents to shape action plans for future compliance.Assist parents by referring them to relevant community resources for employment assistance and drug & alcohol treatment options.Proficient at interpreting complex documents and legal paperwork for application within the Oregon Child Support Division.Proven ability to communicate with emotionally charged and angry individuals to de-escalate the conversation & reestablish effective lines of communications.

Portland, Oregon Area

Effectively participated in the editing and correction process for payroll for 5,000+ employees and 10 unions/ bargaining units.Quickly & accurately process employee requests for start, stop, or changes to direct deposit & process employee garnishments within statutory timeframes, knowledgeable regarding garnishment prioritization.

Portland, Oregon Area

Created a unique solution for online training registration utilizing Zoomerang in the absence of a compatible training module, maintenance of Safety training records, maintain the Risk Management page on the County Intranet.Review and analyze vendor insurance information for contract compliance, update vendor records, send correspondence to vendors and communicate by phone regarding expiring coverages, frequently requires phone conversations with vendors.Open new Workers Compensation claims, create EAIP files for reimbursement from State of Oregon, update all OSHA 300 logs for 82 separate sites within Multnomah County.

Lake Oswego, Or

Cold calling hospitals and medical groups, working with CEO's, medical directors, and chiefs of medicine to gain understanding of departmental requirements and perform needs analysis for contract physician staffing.Physician screening for qualifications, background, and interest in assignment and locum tenens work.Daily and weekly creation of call plans to maintain contact within my market place, prospective clients & candidates.Weekly compliance with metrics entry & activity reporting.Frequently approached by my supervisor and members of other teams to assist with written correspondence.

Lake Oswego, Or

Created this position from a description, produced documents, procedures and processes .Instituted risk management measures and acted as liaison between the Account Executives and the malpractice insurance carrier.Arranged travel, transportation and lodging for locum tenens physicians, nurses, pharmacists with focus on contractor satisfaction while maintaining acceptable hourly net margin.Took on the additional task of ensuring timely payment and collections for all contract services Accounts Receivables.Creation and maintenance of credentialing files to ensure contractors' timely assignment start and monitor expiration dates of licensing & certifications.Maintained consistent contact with third-party credentialing coordinator, hospital medical staff office, and contractor.

Portland, Oregon Area

Responsible for Timekeeping functions within SAP, receiving guests and deliveries, ordering supplies for DCM/HR, creating professional correspondence, coordinating and scheduling conference rooms for fourth floor& basement training space and mail distribution.Answering the phone with multi-line system and accurately routing phone calls, performing additional tasks as needed for the department, assist other departments with clerical duties as needed.

Portland, Oregon Area

Coordinator of the Home Buyers Class for 3.5 years with over 400 attendees during that time.Successfully represented over 60 buyers and sellers for an average 17.5 transactions per year (National Association of Realtors states 6 transactions per year is the average per Realtor as of 2007).Evaluated the educational materials for the company's Home Buyers Class and Investor Seminars to reduce the publication costs by 25%.Assess client needs, client education, negotiation of property offers, conflict resolution between parties.Advised clients on various real estate investment approaches, financing, and future investment strategies.

Analysis of the client's mortgage needs while performing credit review.Established plan of action with each client to resolve credit errors and improve the client's credit scores resulting in lower interest rates saving several clients $75.00 - $150.00 per month in mortgage payments.Coordinate activities between the mortgage processor, underwriter, real estate broker, appraiser and insurance agent to ensure a smooth and timely closing of the transaction.

Conducted 3 week training sessions for new employees (7-15 employees per training session) covering orientation, policies, procedures, computer applications, collections and soft skills development, role playing and live calls in the training environment.Presented plan to management staff to reduce printing costs of our training materials by 50% after conducting a proactive survey of Collections Department staff on their usage of the training materials after exiting training.Launched the use of a one page Quick Reference Guide for the collectors to use to help them decrease their time per call phone statistics.Developed training curriculum in department specific areas based on feedback from the supervisors and managers.1:1 employee coaching at Department Supervisors' requests. Coordinated and provided department wide annual Federal Compliance training for approximately 250 employees and maintained training records for audit, including FCRA, FDCPA, OFDCPA, CRA and others.Trained fellow trainers on Microsoft Office Word, Excel and PowerPoint to improve training delivery.Evaluate new employees' effectiveness upon exiting training with emphasis on areas of growth for the individual's supervisor to coach outside the training environment.

Instructed new National Guard and Army Reserve recruits who had not completed Basic Training or Advanced Individual Training, average class size at approximately 40 students at an average age of 18.5 years old.Trained in a team instruction environment and covered topics encountered at Basic Training, such as Drill & Ceremony, military etiquette, physical fitness, map reading, and weapons maintenance.Fostered team spirit amongst the recruits by utilizing the recruits who had already attended Basic Training to help those who had not.Volunteered to maintain the Oregon Military Academy's Military Library, ordered and distributed military books, technical & field manuals for the 80+ classes conducted at the Regional Training Institute (RTI).Honorably Discharged at the; Received the Army Achievement Medal for outstanding service to the RTI as Publications Sergeant.

Supervised, trained and mentored up to 15 drivers and oversaw the Preventative Maintenance of the unit's 5-ton trucks, 2 ½-ton trucks and HMMWV's.Awarded the Army Achievement Medal for dedicated support during the 1997 Southern Oregon Flood.Awarded the Humanitarian Service Medal for outstanding service during the 1997 Tower Forest Fire.

Sourced qualified candidates, performed initial phone screening and conducted interviews to evaluate candidate skill level to determine candidate to client fit.Executed cold call recruiting as well as active candidate recruiting.Involved in full life cycle placement.

Supervised up to 8 employees in the successful collection of accounts 120+ days through to charge off, account documentation.Provided continual coaching, monthly performance evaluations, resolved issues from escalated client calls.Responsible for creation of competitions and motivational events to help increase collectors' performance.Use of FDR data source, Davox dialer, and related software, effective use of multi-line phones. Placed with FFB by APA Employment Agency from 8/98-12/98.

Bachelor, Psychology, Minor Criminology

Accounting

Currently pursuing a Post-Baccalaureate certificate in Accounting.