Celeste Oglesby Email & Phone Number

Cambridge, Massachusetts, United States

· Processed daily ServiceNow tickets updating training records, user profile updates, processing new hires. Daily work may also include generating Completion and Learning Needs reports, assigning curriculum to learners. Applied completion credits for internal trainings. Closed tickets received or escalated to IT for assistance· On a daily basis I’ve processed minimum of 35 Incident Tickets and Task tickets via ServiceNow· SuccessFactors was the LMS used to build Curricula for Studies, revised current courses (Items) to new version, created new courses in the LMS, assigning training to new and current users, adding content to current curriculum· Completed and uploaded a daily Import file to onboard New Hires (Contractors) into the LMS. File was also used to adjust employee orgs, manager, employee type and locations·Assisted with Projects as needed which included identify and remove outdate training from curriculum, inactive managers in the LMS, managed the Leave of Absence file and other clean up activities·Troubleshoot user issues relating to courses not launching or not closing out completed·Attended Daily Check in Meetings and Weekly Team Meetings

Chicago, Illinois, United States

• Support for BTSLS with account requests relating to the company wide site AbbVie Learning Center (ALC) using SumTotal as the LMS.• Perform new hire onboarding tasks which includes creating accounts and processing terminations and assigning training • Added participants to training rosters to capture previous training history• Assisted with customer service support, report requests, support requests from ServiceNow• Monitor team mailbox updating Pathway notifications• Monitor team Attaché mailbox to confirm document in AbbVie Learning Center (ALC) needs a new version uploaded. • Upload new training documents to AbbVie Learning Center (ALC) as needed• Generate and reports pertaining to training and course offerings• Assist with projects as assigned• Assumed the lead with the AbbVie Learning Registration system (ALR) responding to emails for course scheduling requests, reports, if necessary, monthly financial reports to chargeback departments• Developed timeline and topics for the team’s open forum Office Hours

Deerfield, Illinois, United States

•Process owner and managed the overall logistics for the HR Digital Operations Organization Town Halls and Learning Professionals Town Hall for the global audience of Learning Professionals on a quarterly schedule. Includes scheduling Webex and Zoom meetings•Process owner and managed vendor SOW’s and Learning invoices for payments thru internal Coupa system. Monitored progress and informed vendors of PO’s for processing payments.•Program team member processing and submitting External Learning Industry Award Submissions to various Learning Award programs.•Managed Program Management team SharePoint sites with recordings, articles, access to alerts, adding new employees and granting access. •Monitored team global mailbox for support issues.•Created a global team calendar on Sharepoint for the team to use when planning meetings/events.•Set up Team Project plans and logistics using MS Team Planner as the tool as well as assigning tasks for each logistical piece. Monitored progress of presentations to keep the team on track.•Managed team Stream site with recordings of knowledge share videos.•Monitored daily upload of online LMS catalogs for the end users via SharePoint FTP Server.•Reported on NPS rolling data at the quarterly Management Review Meeting using Taleo as the point of data collection.•Project team member to move team organization files from One Drive to Teams SharePoint site.•Contributed on various projects for the team using Microsoft Form and Stream.

Deerfield, Illinois, United States

• Provided overall support for the Effectiveness and Organizational Mechanisms of the Learning Solutions team. Attended daily meetings to provide support as needed.• Managed overall logistics for an effective quarterly Organization Town Hall and quarterly Learning Professionals Town Hall. Monitored team mailbox for access to Town Halls and various requests.• Scheduled in-house meetings and events using Webex for meetings and Outlook for calendar invitations.• Project team member with the External Enterprise team to implement and test External Portal site for external customers.• Project team member updating and created Job Aid’s for Learning Professionals used daily with the LMS• Process owner and manage vendor SOW and invoices for payments thru internal Coupa system• Project team member to move organization files from Box to One Drive

Deerfield, Illinois, United States

•Global Learning Management System Administrator for Cornerstone OnDemand, SumTotal and Maestro processing terminations, New Hires, reporting on training completions, build and assign curriculums, e-learning courses. Provided Level 1 end user troubleshooting, issues remediation and escalation if necessary.•Tested, validated and published SCORM online training for the LMS audience of e-learners.•Created online exams using Cornerstone onDemand LMS as the tool.•Collaborated to provide expertise to Business Course Owner best practice in delivering training.•Processed semi-annual audits for internal systems Cultural Navigator and Cornerstone OnDemand as required by the Legal Department.•Core Project team member to configure and implement company Single Sign On for internal employees and the External Enterprise Portal for Cornerstone used by external partners, clinics, in-home trainers.•Core Project team member to implement PeopleSoft Data feed into Cornerstone daily HR data feeds. Attended daily team meetings to stay abreast of progress and to provide support.•Project Coordinator for HR SharePoint migration for Talent Management CoE moving traditional SharePoint to new upgraded SharePoint platform. Functioned as one of the SharePoint Content publishers.•Content Standards Team Member for the implementation of Cornerstone to improve the learning experience across the company. Attending bi-weekly meetings to share knowledge.•Process owner for business group vendor invoices using internal system Coupa.•Support for Program Management and Change Management scheduling meetings, catering requests and requested support functions.•Partnered with the Sr. Interactive Training Manager to create User Acceptance Testing (UAT’s) and Job Aids used during the staging process with SumTotal LMS•Communicated with internal business Stakeholders to ensure LMS needs were being met•Assisted with New Employee Orientation, greeting new hires processing I-9’s and verifying ID’s.

Allstate Client Site Northbrook, Il

• Using SumTotal and SuccessFactors Plateau as the Learning Management Systems ( LMS), responsibilities include but not limited to:• Created subscription and ad-hoc reports for clients using the LMS and Excel for minor formatting• Course maintenance of inactivating courses in the LMS as requested or updates are added• Set up courses, workshops, update learner’s transcript with course completions• Maintained audiences, facilities, locations, security, notifications, organizations and domains.• Imported and tested e-learning courses for proper launching• Created assessments using Metrics That Matter (MTM) as the tool• Troubleshooting of complex problems and proposed improvements to processes as needed

Buffalo Grove, Il

Participant and contributor of a four-stage implementation process that included US, France, South Africa and the UK. Overall project included the entire global business (58 countries, 80,000 colleagues) with in person implementations and three-day workshops. Overall responsibilities include providing support for the Local Administrators for implemented regions, as well as contributing to the next stages of implementation. Maintenance and Administration of Cornerstone OnDemand Learning Management System (LMS). Member of the implementation team working closely with the Project Manager to develop catalog categories. Maintained LMS uploading data files, tested and published SCORM and AICC online e-learning courses to the online catalog from external vendors and internal online instructional designers.