Celeste Oglesby Email & Phone Number

Cambridge, Massachusetts, United States

· Processed daily ServiceNow tickets updating training records, user profile updates, processing new hires. Daily work may also include generating Completion and Learning Needs reports, assigning curriculum to learners. Applied completion credits for internal trainings. Closed tickets received or escalated to IT for assistance· On a daily basis I’ve.

Chicago, Illinois, United States

• Support for BTSLS with account requests relating to the company wide site AbbVie Learning Center (ALC) using SumTotal as the LMS.
• Perform new hire onboarding tasks which includes creating accounts and processing terminations and assigning training
• Added participants to training rosters to capture previous training history
• Assisted with customer service support, report requests, support requests from ServiceNow
• Monitor team mailbox updating Pathway notifications
• Monitor team Attaché mailbox to confirm document in AbbVie Learning Center (ALC) needs a new version uploaded.

Deerfield, Illinois, United States

• Process owner and managed the overall logistics for the HR Digital Operations Organization Town Halls and Learning Professionals Town Hall for the global audience of Learning Professionals on a quarterly schedule..
• Process owner and managed vendor SOW’s and Learning invoices for payments thru internal Coupa system. Monitored progress and informed vendors of PO’s for processing payments.
• Program team member processing and submitting External Learning Industry Award Submissions to various Learning Award programs.
• Managed Program Management team SharePoint sites with recordings, articles, access to alerts, adding new employees and granting access.
• Monitored team global mailbox for support issues.
• Created a global team calendar on Sharepoint for the team to use when planning meetings/events.

Deerfield, Illinois, United States

• Provided overall support for the Effectiveness and Organizational Mechanisms of the Learning Solutions team. Attended daily meetings to provide support as needed.
• Managed overall logistics for an effective quarterly Organization Town Hall and quarterly Learning Professionals Town Hall. Monitored team mailbox for access to Town Halls and various requests.
• Scheduled in-house meetings and events using Webex for meetings and Outlook for calendar invitations.
• Project team member with the External Enterprise team to implement and test External Portal site for external customers.
• Project team member updating and created Job Aid’s for Learning Professionals used daily with the LMS
• Process owner and manage vendor SOW and invoices for payments thru internal Coupa system

Deerfield, Illinois, United States

• Global Learning Management System Administrator for Cornerstone OnDemand, SumTotal and Maestro processing terminations, New Hires, reporting on training completions, build and assign curriculums, e-learning courses..
• Tested, validated and published SCORM online training for the LMS audience of e-learners.
• Created online exams using Cornerstone onDemand LMS as the tool.
• Collaborated to provide expertise to Business Course Owner best practice in delivering training.
• Processed semi-annual audits for internal systems Cultural Navigator and Cornerstone OnDemand as required by the Legal Department.
• Core Project team member to configure and implement company Single Sign On for internal employees and the External Enterprise Portal for Cornerstone used by external partners, clinics, in-home trainers.

Allstate Client Site Northbrook, IL

• Using SumTotal and SuccessFactors Plateau as the Learning Management Systems ( LMS), responsibilities include but not limited to:
• Created subscription and ad-hoc reports for clients using the LMS and Excel for minor formatting
• Course maintenance of inactivating courses in the LMS as requested or updates are added
• Set up courses, workshops, update learner’s transcript with course completions
• Maintained audiences, facilities, locations, security, notifications, organizations and domains.
• Imported and tested e-learning courses for proper launching

Buffalo Grove, IL

Participant and contributor of a four-stage implementation process that included US, France, South Africa and the UK. Overall project included the entire global business (58 countries, 80,000 colleagues) with in person implementations and three-day workshops. Overall responsibilities include providing support for the Local Administrators for implemented.