Celeste Player, Pharmd Email & Phone Number

St Louis, Missouri, United States

Greater St. Louis

- Responsible for developing, contracting and implementing companywide drug procurement strategies and governance practices that leverage scale and deliver savings- Leads teams responsible for achieving procurement cost-reduction targets and strategically deploying supply chain sourcing capabilities to sustain a competitive advantage

- Lead large contact center operation comprised of over 4000 employees at 13 internal and 11 external (domestic and offshore) locations- Provide world class service to customers contacting Express Scripts via phone, email, and chat- Develop strategic plan and roadmap and manage $200 million budget in a large, dynamic organization- Oversee teams responsible.

- Developed and executed multi-year strategic plan to transform Express Scripts home delivery pharmacies and contact centers- Delivered best-in-class member experience to patients through the provision of cost-effective, innovative solutions and service excellence- Led strategic development of end-to-end operational solutions that enabled profitable.

- Led strategic development, alignment and implementation of pharmacy practice regulations across Pharmacy Operations- Developed operational and business strategy to ensure pharmacy is practiced in a safe, lawful, ethical and professional manner at all times- Recruited, trained, developed, and supervised pharmacy practice team- Developed and maintained.

- Developed clinical and business strategy to ensure overall program satisfaction through superior, cost-effective services and therapies- Collaborated with internal partners to develop and provided a comprehensive clinical offering designed to increase safety and clinical effectiveness- Developed and maintained strategic, consultative, and proactive.

- Achieved and sustained a quality, cost-effective pharmacy benefit for Workers’ Compensation clients through ongoing consultation- Developed and maintained strategic, consultative, and proactive client relationships- Analyzed utilization data, and worked with clients to formulate goals and action plans for program enhancements and cost containment.

- Monitored clients’ drug trend and examined unique opportunities for intervention- Implemented and managed clinical programs for clients specific to the Workers’ Compensation industry- Analyzed clinical reports and presented findings to internal Workers’ Compensation team and external client- Responded to client inquiries regarding drug expenditures.

- Piloted Generics First program in St. Louis, Missouri- Educated physicians on the availability, clinical benefits, and economic value of generic medications- Directed small group discussions with other health care professionals on the value of generic drugs- Assisted in the development of physician discussion materials- Prepared and conducted.

- Managed the daily operations of the pharmacy department including scheduling, inventory, staff retention and development- Supervised four registered pharmacists and eleven pharmacy technicians- Investigated and resolved customer and staff complaints- Verified prescriptions and counseled patients on prescription and over-the-counter medications- Consulted.