Celeste Rodriguez Email and Phone Number

I enjoy achieving results through collaboration, relationship building, knowledge sharing, and accountability while providing an awesome customer experience. Focused, passionate, innovative, resilient, tech-savvy, and results-driven.My background includes experience in management and leadership roles, large matrix organizations; specializing in manage care, healthcare, software, claims, insurance, workers compensation, staffing/recruiting, and workplace safety.I am a connector and a coach; knowledgeable in selling concepts with great communication, presentation, and analytical skills. A change leader with the ability to influence others, quickly build trusting relationships, and create a culture of learning. Whether building a team of experts or bringing a project to completion, I am driven by making an impact and helping others grow.Areas of Expertise: Account ManagementBusiness DevelopmentCustomer Relations Strategic AlliancesComplex Client IssuesNPS and Employee EngagementBranding, Marketing, and SalesLearning, Training, Coaching & DevelopmentSoftware Training and ImplementationeLearning and Digital StrategyClaims, Vendor, and Team ManagementRegulatory ComplianceRisk ManagementProject ManagementCareer Highlights: Implemented a software interface in 2 months resulting in increased efficiencies, improved user learning experience, and business results. Designed and implemented learning tracks for recruiters, sales, and branch managers. Developed and implemented eLearning strategies for software products impacting the learning experience, implementation, and business results. Created and implemented learning tracks for the Client Service division, including technical team members for skill development and employee engagement.Developed and implemented managed care programs for Workers Compensation reducing claim costs and increasing customer satisfaction.Managed high-performing teams of claim professionals with learning and development, and implementation of business process improvements while achieving excellent outcomes.Experienced in project management, agile methods, and strategic and quality improvements to enhance products, services, and customer experience.GA P&C LicenseI am open to mentoring young professionals to navigate their careers. Feel free to reach out!