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@chaseprofessionals.com
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6 phones found area 678, 404, 847, 407, and 770
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LinkedIn matched
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Celeste Rodriguez is listed as Customer Experience | Connector | Coach | Learning Culture | Passionate about improving customer experiences and achieving results. at AssureCare LLC, based in Atlanta, Georgia, United States. AeroLeads shows a work email signal at chaseprofessionals.com, phone signal with area code 678, 404, 847, 407, 770, and a matched LinkedIn profile for Celeste Rodriguez.
Celeste Rodriguez previously worked as Product Training Manager at Assurecare Llc and Training Specialist, CX at Safesite. Celeste Rodriguez holds Bachelor Of Sciences (Bs), General Studies from University Of Central Florida.
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AeroLeads found 1 current-domain work email signal for Celeste Rodriguez. Compare company email patterns before reaching out.
I enjoy achieving results through collaboration, relationship building, knowledge sharing, and accountability while providing an awesome customer experience. Focused, passionate, innovative, resilient, tech-savvy, and results-driven.My background includes experience in management and leadership roles, large matrix organizations; specializing in manage care, healthcare, software, claims, insurance, workers compensation, staffing/recruiting, and workplace safety.I am a connector and a coach; knowledgeable in selling concepts with great communication, presentation, and analytical skills. A change leader with the ability to influence others, quickly build trusting relationships, and create a culture of learning. Whether building a team of experts or bringing a project to completion, I am driven by making an impact and helping others grow.Areas of Expertise: Account ManagementBusiness DevelopmentCustomer Relations Strategic AlliancesComplex Client IssuesNPS and Employee EngagementBranding, Marketing, and SalesLearning, Training, Coaching & DevelopmentSoftware Training and ImplementationeLearning and Digital StrategyClaims, Vendor, and Team ManagementRegulatory ComplianceRisk ManagementProject ManagementCareer Highlights: Implemented a software interface in 2 months resulting in increased efficiencies, improved user learning experience, and business results. Designed and implemented learning tracks for recruiters, sales, and branch managers. Developed and implemented eLearning strategies for software products impacting the learning experience, implementation, and business results. Created and implemented learning tracks for the Client Service division, including technical team members for skill development and employee engagement.Developed and implemented managed care programs for Workers Compensation reducing claim costs and increasing customer satisfaction.Managed high-performing teams of claim professionals with learning and development, and implementation of business process improvements while achieving excellent outcomes.Experienced in project management, agile methods, and strategic and quality improvements to enhance products, services, and customer experience.GA P&C LicenseI am open to mentoring young professionals to navigate their careers. Feel free to reach out!
Listed skills include Leadership, Vendor Management, Training, Management, and 44 others.
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Cincinnati, Ohio, Us
Lead/develop/manage a team of Product Trainers.Identify and assess client's training needs.Develop training plans, curriculums, program materials and performance support tools tailored to the client and leveraged internally.Provide opportunities for ongoing development.Collaborate with Implementation, Product, Sales and Support teams.
San Francisco, California, Us
Safety Management Program / Workers' Compensation Risk Management Technology
Atlanta, Ga, Us
Created and implemented training for sales, marketing, and software. Collaborated and implemented business development strategies, process improvements, and soft skills training for sales, marketing, operations, corporate, and recruiting staff. Responsible for software training for sales, recruiters, and corporate teams. Training of internal processes, procedures, and leadership development.
Us
Created and implemented eLearning strategy for software products using adult learning theories and effective eLearning techniques resulting in efficient and effective implementations. Collaborated with product SMEs to facilitate creation of computer-based training; technical training manuals, guides, and other training artifacts and creation of online help files for software implementations. Created Release Notes notices and communications to keep customers updated with product updates and changes. Developed and coached productive, collaborative and innovative virtual teams of Instructional Designers and Technical Writers.
Us
Delivered onsite and virtual training of software products for external and internal customers.Collaborated with customers to determine training needs and ensure customer satisfaction.Sales demonstrations of software products. Managed customer training experience through three tiers of progressive instruction reducing remedial training. Created training survey resulting in increased customer participation for improved training delivery. Developed learning materials and best practices documents. Coordinated and facilitated monthly virtual customer training workshops
Developed business opportunities via marketing and network activities with insurance, medical, and other industry representatives. Account management, client retention, and sales accountability. Provided Workers’ Compensation insurance expertise and consultative business strategies. Utilized Salesforce.com to manage client accounts and sales efforts.
Us
Managed Workers’ Compensation Program for state employees; responsible for technical results and vendor management. Consistently met budgetary target goals (budget of $65-$70M). Implemented best practices audits; reserve variance / settlement benchmarking tool; claim file committees and pre-certification & utilization review strategies resulting in increased productivity, enhanced service quality, improved customer service and reduced claim costs. Completed vendor procurement and selection process for SIU vendors and Third Party Administrator (TPA); assisted with the TPA transition plan. Provided agency training via webinars and onsite workshops.
Zurich, Zurich, Ch
Provided account management to national accounts, brokers, agents and internal business units. Delivered business development and channel partner strategies for growth. Developed and implemented strategies for network compliance and increased penetration of services, programs and vendors. Collaborated with Underwriting, Claims, Risk Engineering, Regulatory Compliance, and Business Units to develop customer specific, value added services for existing and prospective customers. Managed national and regional Managed Care vendors. Implemented Managed Care Certified programs (MCA, MPN, and HCN). Performed regional and national industry analysis to devise manage care strategies. Managed and coached staff of four Account Executives.
Schaumburg, Il, Us
Provided leadership, marketing, sales presentation and account management for effective execution of service and business strategies. Managed client relations of key customers, brokers, agents and vendors. Experienced project management to achieve quality improvements and enhance product offerings based on evolving technology. Developed and implemented PBM and Benchmarking tools for WC Claims. Developed and implemented a customer service recognition program for the claim department. Consistently acknowledged by Senior Management for superior leadership, outstanding results, leading high-performing teams and client retention. Member of the Home Office Quality Review & Training team.
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Celeste Rodriguez works for AssureCare LLC.
Celeste Rodriguez is listed as Customer Experience | Connector | Coach | Learning Culture | Passionate about improving customer experiences and achieving results. at AssureCare LLC.
AeroLeads has found 1 work email signal at @chaseprofessionals.com for Celeste Rodriguez at AssureCare LLC.
AeroLeads has found 6 phone signal(s) with area code 678, 404, 847, 407, 770 for Celeste Rodriguez at AssureCare LLC.
Celeste Rodriguez is based in Atlanta, Georgia, United States while working with AssureCare LLC.
Celeste Rodriguez has worked for Assurecare Llc, Safesite, Chase Professionals, Unitedhealth Group, and Jnj Services, Inc.
You can use AeroLeads to view verified contact signals for Celeste Rodriguez at AssureCare LLC, including work email, phone, and LinkedIn data when available.
Celeste Rodriguez holds Bachelor Of Sciences (Bs), General Studies from University Of Central Florida.
Celeste Rodriguez is listed with skills including Leadership, Vendor Management, Training, Management, Performance Management, Strategy, Crm, and Insurance.
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