Caregiver/CNAKokua Services, Olympia, WA• Provide 24-hour care to three elderly clients with developmental disabilities in a residential setting.• Assist with activities of daily living, including personal hygiene, meal preparation, medication administration, and mobility support.• Specialized in diabetes care, including monitoring blood sugar levels, administering insulin, and managing dietary needs.• Ensure a safe, supportive, and individualized environment to enhance client quality of life

Freelance graphic designer, content creator and social media marketing specialist with a proven track record of building relationships and taking full ownership of client needs to project an image that portrays the input received from consultation.Self-Starter, demonstrating innate ability to stay on task without prompting and continue to deliver results, fulfilling a wide variety of needs to a diverse clientele in a timely fashionSkilled in Adobe Illustrator, Photoshop, and Lightroom and a wide variety of editing softwareWebsite designStrategic development skillsSocial Media Content CreationVideo MarketingE-commerce SalesSocial Media MarketingSocial Media OptimizationProduct Management & AdvertisementClient Relations & Consulting

Provided administrative support for an advanced team of personal trainers, physical therapists and massage therapistsHandled all incoming phone, email, online chat correspondence from clients and forwarded to respective parties when neededSpearheaded client outreach using multiple state of the art CRM software interfaces (Mindbody & Convert Cloud) to acquire 90 new memberships during annual membership drive in addition to consistent daily new client acquisitionScheduled & confirmed an average of 10 new client orientations and evaluations per week, including gathering HIPPA and insurance claim paperworkManaged large database of client files, medical information and historyResponsible for maintaining Wall of Fame, Events Calendar and all corresponding marketingCommunicated with clients about negative account balances and facilitated payment plans when necessary, resolving over $7000 in unpaid servicesResponsible for maintaining inventory & purchasing of office supplies / Paperwork - Routine SupplementsResponsible for facility maintenance and cleaning/sanitizing, acquiring cleaning crew and setting up regular cleaning scheduleManaged correspondence with outside service providers to maintain and update client filesManaged Project Management reports and necessary documentationUtilized Google Drive & Microsoft Office products to facilitate job dutiesOrganized and sorted old records filing system and created like system in the cloud using Google services so staff could access everything from anywhere in the worldCo-created new training structure and. materials for future new hires that was previously non existent.Transcribed 5 hours of guide videos into a usable guidebook to supplement newly created training materials

• Provide admin support to team of project managers, engineers, field employees, and operations• Project Coordination, including – Setting up of new jobs, water services, phone/internet, jobsite office supplies, safety postings, parking/transportation coordination, fuel cards, jobsite printer/scanner, etc• Keep track of all office and field accounts/services and being point of contact for these matters• Setting up/revising budgets, labor tracking for jobs• Tracking receipts and visa log, putting together monthly reports• Arranging meetings/Trainings and ordering food for event coordination• Event management and creation (company picnic, holidays, foreman meeting, charitable events)• Ordering office and field supplies• Booking/arranging travel for upper management• Contract routing procedures• Creating, maintaining, and archiving office files • Loading profit projections as requested• Manage company apparel for new hires• New hire orientations including drug screening• Gathering/sending employee reimbursement forms for accounts payable• Keeping track of company assets and technology• Coordination across several department for facilitating different procedures including IT, AP, and PM

Responsible for all administrative tasks related to schedule planning for the students, scheduling appointments for clients, transactions and several other tasks: Assist in all aspects of monitoring front desk operations. Answer phones, route calls, schedule appointments, and answer general inquiries. Work with Academy Director to ensure that no client is turned away.Perform cash, check, debit, and credit card transactions with accuracy. Count cash drawer for accuracy at beginning and end of each day. Notify Academy Director(s) of any absences/schedule changes and update accordingly Keeping Academy lobby and front desk clean and organized and monitoring/restocking the retail area.Ordering and inventory of retai salon products as well as back bar products Assist clients in meeting their needs.Representig the Academy with a professional, updated image that follows dress code (i.e., hair and make-up ready uponarrival at work; wardrobe always clean and up-to-date).Monitor inventory of marketing materials, retail bags, receipt or printer paper, pens, cash (small bills and change), and any other essential tools needed at the Front Desk.Reports all client complaints related to clinic floor services to Director of Education.Attends all monthly Front Desk and/or Academy staff meetings.Flexibility with work schedules; attend after-hours events and weekend activities, as required.Work closely with Admissions, Financial Aid and Academy Director to facilitate all needed admin tasksProvide bookkeeping reports based on salon services, retail, and student tuition paymentsRetail and Clinic Floor Products:Attend product knowledge courses to ensure proper recommendations to clients.Monitor inventory daily to maintain accuracy and budget parameters at all times.Monitor cleanliness and appearance of all merchandising tables.Adjust client schedules to accommodate student absences.Schedule students for dispensary duties, assisting duties, absence and Test-Outs; etc

• Seasoned brand ambassador of e-commerce skincare brand; demonstrated strong understanding of philosophy, product categories and systems to assist clients with their skin care and shopping needs • Served as the voice of customer; mapped customer journey with site-experience team as well as navigate KPI’s to improve client acquisition while achieving a high level of customer service.• Served as a Client Services public relations personality• Spear-headed goals to improve communication between client services’ relevant business channels to build brand philosophy in a competitive cosmetics industry• Actively collaborated with management to ensure on-going consultant training and quality assurance• Assisted with CRM feedback on changes, updates and content• Built relationships with clients to help grow sales through exceptional service and client follow-up• Assisted with in-department project management • Facilitated and led team-building events to keep employee satisfaction rate among highest in industry compared to similar competitors (data according to TinyPulse)• Assisted in developing and nurturing long-term relationships with established and new customers while helping streamline corporate performance and growth• Provided support/data to Operations team including troubleshooting shipping carrier issues, tracking issues and presenting data to improve systems • Pitched and developed new volunteering program in lieu of relieved committee, facilitated and led volunteer efforts sponsored by Paula’s Choice as part of company-wide volunteer goals• Developed ergonomics training for company employees, led training for new hires • Kept consistent updates on order-specific tools for department-wide implementation • Trained agents on separate sales and customer service platform via Amazon Seller Central, managed upkeep on seller central• Proactively observed and responded to client feedback via other sales channels