Celeste Vereen Email & Phone Number

Fort Worth, Tx, Us

Dallas-Fort Worth Metroplex

Fort Worth, Texas, United States

Dallas/Fort Worth Area

- Responsible for branch operational proficiency including: vault control, overdrafts, CIP policies, cash count audits, opening and closing procedures, security equipment and monitoring operational supply inventory- Utilized expert customer service skills to serve, listen, recommend and pair clients with the right products to enhance their banking experience and meet assigned call and referral goals- Served on quality and compliance committee for Retail group to visually inspect each Signature Card and Business Resolution document bank-wide- Created and cultivated an engaged and motivated Retail team by modeling behavior, service expectations and compliance guidelines- Customer relationship duties included: preparing new account documents for consumer and commercial clients, conducting account research, submitting incoming and outgoing wire transfer requests, and executing financial transactions such as deposits, transfers, cashier’s checks, stop payments and fraud affidavits- Called on prospective business customers to generate new clients while maintaining and expanding existing consumer and business banking relationships- Processed consumer loan applications in DecisionPro and communicated decisions to customers

Austin & Fort Worth, Tx

Consultant providing marketing and training resources for small professional offices and fitness centers. Clients included a start-up fitness center and CrossFit box, two private medical practices and a law office. - Developed financial and diagnostic recommendation templates for use by doctors to maintain consistency in delivery of patient care. - Trained office staff and created manuals for day-to-day operations and best practices.- Designed fitness class schedules, flyers, pamphlets and coupons for community businesses and prospective clients to market the fitness center’s launch. - Wrote wellness article content for website and social media sites covering a range of wellness topics and products.- Defined and executed a plan to export patient data from multiple software packages and import complete patient records into custom database. - Prolific social media content writer ranked as top 1% contributor in Austin area. Content read by over 41,000 users.- Logo design for an embroidery and monogram business

-Maintained and updated all medical files, insurance billing, and personal injury cases as well as office supplies, medical products and supplements.-Generated daily, weekly and monthly income, expense and office budget variance reports.-Designed patient newsletters and displays on various wellness topics to promote patient engagement.-Drove social media campaigns using Facebook, LinkedIn and Twitter.-Collaborated with a network of pastors to create community outreach projects benefitting local residents.-Conducted health screenings to community members as well as small and large corporate groups.-Authored a team manual for use with a medical software system and for procedures in the office.

-Planned and executed member appreciation events and special activities to increase member involvement and retention such as Y Fest and the annual Langham Creek Family YMCA Cowbell Stampede fun run.-Collaborated with Cy-Fair ISD on community-wide event known as the Cy-Fair Health EXPO that served 4,000 community members and was principle designer of all marketing materials and website content.-Worked with volunteers serving all levels within the organization from special events to the Board of Directors.-Accountable for three departmental budgets with revenues exceeding three million dollars.-Created and designed center materials for programs designed for a diverse population of participants.-Maintained and wrote copy for center-specific website highlighting programs, registration, family events and submitted a variety of social networking materials for Facebook. -Drafted grant proposals for center programs, issued press releases and served as liaison for center media interviews.-Directly supervised a team of four full time employees and up to forty-six part time employees during tenure.

-Supervised all wellness center personnel, including Member Services staff, group exercise instructors, personaltrainers, and FitStart counselors.-Chaired the Innovation Committee for the Metropolitan Fort Worth YMCA Well-Being Council.-Wrote and created budgets for grant proposals in excess of $10,000.00.-Identified and recruited board members, campaign donors and wellness committee volunteers.-Developed marketing materials for all program areas at the branch level, created advertisements for local community publications, special events, and association promotions.-Aided in creating and implementing uniform group exercise descriptions with Well-Being Council members that were adopted by the association as well as Member Service hiring practices and training guidelines.

Bachelor Of Arts (B.A.), B.A., Anthropology Minor, History

Bachelor Of Arts - Ba

Associate Of Arts (A.A.), Associate Of Arts