Celeste W. Email & Phone Number

Australia

Remote

Change ManagementStrategic ConsultingProgram Design & ManagementContent DevelopmentLearning & EnablementEmployee EngagementTraining & Organisational CultureStakeholder EngagementCommunications Lead

Remote

Marketing & GTM StrategyStakeholder EngagementCustomer Success & EnablementPartnerships DevelopmentProgram ManagementChange Management & Operational ExcellencePeople Engagement

Singapore

Strategic ConsultingClient Onboarding & EngagementAnalytics & InsightsEmployer Branding Talent StrategyProject ManagementCustomer Success & Account ManagementStakeholder Engagement

Remote

Customer SuccessGlobal HR StrategyChange Management & ConsultingOnboarding, Training & EnablementStakeholder EngagementProduct Adaptation & DevelopmentOperations & Project ManagementEscalations & Conflict Resolution- Customer Success Manager: Drove production adaptation and delivered positive customer experience for > 60 international accounts, including Enterprise and SME customers- CSM Lead & Enablement: Training and Enablement of new CSM hires, and supported Sales Enablement team in onboarding new AEs & BDRs- Pre-sales and post-sales consulting for Product and Global hiring- Process & Workflow Design and Implementation lead for pioneer CSM team- Product Development: Collaborating with product & engineering teams for CX product roadmap

Singapore

Talent ManagementPeople & CultureTraining, Learning & DevelopmentCustomer ExperienceCommunity & PartnershipsBusiness & Marketing StrategyOperational Excellence- Business & Strategy: Exceeding monthly & annual business goals > 110% & KPIs consistently over 18 months- People & Culture Lead: part of SEA people's team responsible for learning & development, employee experience & & leadership pipeline programmes; led regional training programme for over 40 hires in 18 months. - Human Resources & People Ops Manager: Recruitment & employee life cycle lead + ownership of HRIS, Payroll, and performance management for a team of 25- Brand & Community Engagement Lead: Led over 15 partnerships and marketing campaigns for brand partners, customers and KOLs to drive brand awareness, ambassadors programme & community engagement

Singapore

Business & GTM StrategyMarketing, Branding & PartnershipsCustomer Experience & Community EngagementProject DirectorPeople, Culture & Training LeadOperations Lead- GTM & Business Strategy: Launched franchise business in Singapore and led the growth from 1 studio in 2014 to 2 studios in 2017 + 300% growth in customer base- Marketing Lead: Planned & executed over 15 strategic campaigns and events via integrated marketing and O2O initiatives and partnerships- Launched SEAsia's first Pole & Aerial intensive weekend training festival that ran from 2015 - 2018, maintaining over 90% sell-out rates to participants across Asia- Community Engagement: lead relationship manager for brand partners, customers and KOLs - HR & Operations Director: Overall ownership of HRIS, Payroll, & Compensation & Benefits + Operations Lead- Led design & implementation of the following programmes for teams in Europe, Middle East & North America: ◆ Employees handbook & culture guide ◆ SOP handbook ◆ Customer Journey Experience Guide- Recruitment, People & Culture: Hiring, training & development + employees engagement & employee lifecycle management from a headcount of 3 to 18 in 3 years, and maintained > 90% staff retention rate

Strategy ConsultingPartnershipsCustomer SuccessProject ManagementOperations DevelopmentBusiness DevelopmentCommunity EngagementRecruitment & Training- Consulted core team for business & GTM strategies, product development and customer experience design- Customer Engagement Lead: Consulted over 20 partner studio accounts for business strategy, marketing, hiring, and operational excellence- Onboarding and Enablement of new partners and new hires- Partnerships Lead: Doubled vendors base in 12 months from 30 - 60 studios- Project & Operations Director for GuavaLabs: Led the launch of GuavaLabs, including onboarding of 20 partners in 3 months + hiring & training of a team of 6 concierges- Developed SOPs, customer experience programme and employee handbook

Singapore

Marketing & Business DevelopmentAccount ManagementProject ManagementMarket ResearchHR & Operations Management- HR Manager: Led HR & Ops for a team of 4 to 18 in 24 months- Account Management: Conducted marketing research, full cycle client acquisition (lead generation, prospecting, conversion), and account management for > 30 airline accounts-Marketing & Events Management: Led marketing & branding initiatives, website development, public relations & events; conceptualized and executed > 15 corporate and industry events internationally- Project & Operations Management: Project lead for setting up the Singapore office

Bachelor Of Arts

Graduate Diploma In Marketing Communications