Celeste Young Email & Phone Number

Reno, Nevada, US

Reno, Nevada, US

*Managed the transition of our manufacturing operations from New Jersey to Reno, including machine and supplement inventory as well as client cutover, technical support, and team migration.*Remotely supported the installation, qualification and operationalization of totally new manufacturing machines.*Oversaw initial creation of all Standard Operating.

Reno, Nevada, US

*Responsible for all client onboarding including client education and configuration as well as technical setup in Salesforce. *Oversaw the fastest client onboarding-to-launch in company history - 2 weeks*Responsible for daily order troubleshooting; worked with the technical team to address and prioritize fixes, software improvements, and the client.

San Francisco, CA, US

• Helped build a boutique Salesforce consulting firm into a robust, well-regarded worldwide Salesforce consultancy with Virtual Reality/Augmented Reality (VR/AR) development expertise.
• Delivered a wide variety of Salesforce projects and services including admin support, training and implementation solutions, Person object data migration, and end-to-end app development and listings on the Salesforce.
• Worked with internal and external collaborators around the globe to deliver successful projects
• Led the delivery team through a period of rapid growth measurable in team size, client base, and revenue
• Developed and documented methodology best practices to guide us as we scale up, creating and sustaining the shared operating culture for an international team
• Delivered a variety of VR/AR projects including:-Writing the Salesforce Virtual Reality Trailhead Project-Building the Salesforce VR ToolKit-Launching Wave Analytics VR (WAVR), a virtual reality analytics tool.

Menlo Park, CA, US

• Oversaw the Database Marketing, Digital Production (online and mobile), and User Experience and Insight (marketing analytics) teams. This included:*email marketing strategy*customer segmentation*marketing technology.
• Drove strategic direction for the database marketing program; championed significant change in how we targeted our biggest yearly campaign to reduce customer annoyance and increase responses
• Created the back office customer experience program: created materials, training, and group presentations to introduce the customer strategy initiative to global back office teams; kept up ongoing training and.
• Launched all web-supported elements of the Robert Half brand refresh, including significant strategic reordering of sites which strengthened branding and improved search optimization.
• Customized, trained, launched, and managed the Hearsay Social tool for content publishers and field users resulting in a significant boost to our recruiters' social presence and connections worldwide
• Contributed to enterprise strategic direction as part of the Business Transformation team – analyzing larger staffing trends, disruptors and technologies in search of competitive advantage and evolution

Menlo Park, CA, US

• Managed all externally facing websites for a $4 billion company with 8 major lines of business worldwide
• Collaborated with and led worldwide teams to synchronize and standardize execution of online products and campaigns
• Led a global infrastructure update for all externally-facing web sites (involving 17+ countries), migrating from multiple publishing systems to one unified system handling multiple lines of business, languages, and.
• Championed candidate intake functionality from the candidate’s perspective; changed functionality from internally-focused to one that balanced user needs and priorities. Conducted ongoing rounds of usability testing to.
• Planned and executed strategic initiatives as a key member of the e-marketing strategy team with company-wide impact
• Advocated the creation and advancement of a global approach to strategy, processes, and teams

Menlo Park, CA, US

• Built and managed a team of product managers with a broad project portfolio
• Coordinated overseas web development efforts, forging widely scattered individual contributors into a team
• Led major web infrastructure upgrade across the North American region of the firm
• Worked with outside contractors to conduct extensive usability testing

Menlo Park, CA, US

• Defined, developed and delivered multiple web products and services
• Established and improved interdepartmental communication and development processes for web publishing and project management
• Coordinated website updates across multiple teams
• Directed development teams (including external vendors) in the creation of web products and services

Menlo Park, CA, US

• Led successful large-scale (40+ developers) software development efforts
• Helped launch a major new line of business (Protiviti)
• Participated in and coordinated vendor evaluations

Menlo Park, CA, US

• Established a software development lifecycle for a sales-focused company.
• Managed projects that were part of an enterprise software package designed to support 6,000 RHI employees and 35,000 active clients across the country.
• Worked with management and business owners to develop and refine product requirements.
• Originally hired to produce an RHI-funded startup launch (3 months after hire date) and manage future product lines.
• Functioned as head of operations, engineering, and QA until additional employees were hired.
• Coordinated internal team plus two off-site QA teams, the web-site hosting provider (Loudcloud), and the contractor software engineering team (both on-site, and offshore in India).

US

• Designed focus testing for new product ideas, brainstormed and managed creation of new product features and concepts.
• Managed external development relationships with designers, artists, content providers, and branded partners.
• Nurtured multiple brand partner relationships in order to preserve brand integrity and create innovative product design.
• Coordinated multiple team leads in the creation of a totally redesigned product, including a new code base.
• Directed the product design and testing, as well as the creation of all product content and art elements.
• Maintained product specification documents and other project documentation to guide engineering and branded partners.

US

• Oversaw design and development of new 2-CD Deluxe version. Specifically:
• Managed significant media creation, including licensing over 15,000 images and creating new audio and video content.
• Led a full development effort: coordinated six internal team leads with special attention to the content development, engineering, editorial, and art teams.
• Successfully managed project budget of over $1 million.
• Worked with Quality Assurance and engineering leads to manage bug testing, reporting, and fixing.
• Investigated new technologies in content management and development and product delivery formats.

US

• Worked with Lead Producer to design, develop, and implement new version of the successful reference CD-ROM.
• Coordinated the development and execution of new audio and video educational content.
• Negotiated with engineers, sales teams, and OEM dealers to delivery OEM-specific SKUs in restricted timeframes.

Selected, assigned, and managed team of 6 researcher-writers and two associate editors to update and expand the 1996 Italy guide, including Tunisia. Wrote and edited copy. Selected highlights for inclusion in the "Let's Go: Europe"​ book; collaborated closely with the "Let's Go: Rome"​ team. Also contributed research, writing, and editing to the inaugural.

A.B., Social Anthropology

High School

Certificate (Incomplete, 2005-2009), Marketing