*Managed the transition of our manufacturing operations from New Jersey to Reno, including machine and supplement inventory as well as client cutover, technical support, and team migration.*Remotely supported the installation, qualification and operationalization of totally new manufacturing machines.*Oversaw initial creation of all Standard Operating Procedure documents.*Worked with Quality lead to establish and enforce quality protocols.*Drove cross-team collaboration for business operational improvements company-wide.

*Responsible for all client onboarding including client education and configuration as well as technical setup in Salesforce. *Oversaw the fastest client onboarding-to-launch in company history - 2 weeks*Responsible for daily order troubleshooting; worked with the technical team to address and prioritize fixes, software improvements, and the client roadmap*Managed our largest client, conducting weekly business management calls and ensuring inventory was received according to schedule*Worked cross-functionally to ensure smooth deliverability for all clients. *Coordinated formulary swaps*Drove company-wide communications and process improvements to streamline our business operations

Helped build a boutique Salesforce consulting firm into a robust, well-regarded worldwide Salesforce consultancy with Virtual Reality/Augmented Reality (VR/AR) development expertise.• Delivered a wide variety of Salesforce projects and services including admin support, training and implementation solutions, Person object data migration, and end-to-end app development and listings on the Salesforce AppExchange.• Worked with internal and external collaborators around the globe to deliver successful projects• Led the delivery team through a period of rapid growth measurable in team size, client base, and revenue• Developed and documented methodology best practices to guide us as we scale up, creating and sustaining the shared operating culture for an international team• Delivered a variety of VR/AR projects including:-Writing the Salesforce Virtual Reality Trailhead Project-Building the Salesforce VR ToolKit-Launching Wave Analytics VR (WAVR), a virtual reality analytics tool displaying live Salesforce business data using the Oculus Rift and Leap Motion controllers-Porting the WAVR code to the MetaVision AR headset-Developing a VR game for HTC Vive & Oculus Touch

Oversaw the Database Marketing, Digital Production (online and mobile), and User Experience and Insight (marketing analytics) teams. This included:*email marketing strategy*customer segmentation*marketing technology strategy *search engine optimization and content strategy*emerging technology strategy (social media, mobile)*ROI analysis and reporting*user research and the customer lifecycle *IT Marketing Department priorities and roadmapI was also active in enterprise projects involving deep cross-vertical collaboration, and strategic leadership included staffing strategy, customer strategy, and social media strategy.When I first took this position I successfully led a global refresh and online brand unification of all Robert Half's web sites worldwide, an unprecedented project in the history of the company.Other successes included:• Drove strategic direction for the database marketing program; championed significant change in how we targeted our biggest yearly campaign to reduce customer annoyance and increase responses• Created the back office customer experience program: created materials, training, and group presentations to introduce the customer strategy initiative to global back office teams; kept up ongoing training and strategic efforts resulting in improved customer experience awareness and scores company-wide• Launched all web-supported elements of the Robert Half brand refresh, including significant strategic reordering of sites which strengthened branding and improved search optimization.• Customized, trained, launched, and managed the Hearsay Social tool for content publishers and field users resulting in a significant boost to our recruiters' social presence and connections worldwide• Contributed to enterprise strategic direction as part of the Business Transformation team – analyzing larger staffing trends, disruptors and technologies in search of competitive advantage and evolution

• Managed all externally facing websites for a $4 billion company with 8 major lines of business worldwide• Collaborated with and led worldwide teams to synchronize and standardize execution of online products and campaigns• Led a global infrastructure update for all externally-facing web sites (involving 17+ countries), migrating from multiple publishing systems to one unified system handling multiple lines of business, languages, and localizations; established global site consistency for the first time in the company’s history, while allowing for necessary localizations• Championed candidate intake functionality from the candidate’s perspective; changed functionality from internally-focused to one that balanced user needs and priorities. Conducted ongoing rounds of usability testing to identify and confirm improvements in product design; worked with internal training teams to improve internal processes• Planned and executed strategic initiatives as a key member of the e-marketing strategy team with company-wide impact• Advocated the creation and advancement of a global approach to strategy, processes, and teams• Advised top corporate leadership on global and online strategic initiatives

• Built and managed a team of product managers with a broad project portfolio• Coordinated overseas web development efforts, forging widely scattered individual contributors into a team• Led major web infrastructure upgrade across the North American region of the firm• Worked with outside contractors to conduct extensive usability testing

• Defined, developed and delivered multiple web products and services• Established and improved interdepartmental communication and development processes for web publishing and project management• Coordinated website updates across multiple teams• Directed development teams (including external vendors) in the creation of web products and services

• Led successful large-scale (40+ developers) software development efforts • Helped launch a major new line of business (Protiviti)• Participated in and coordinated vendor evaluations

• Established a software development lifecycle for a sales-focused company.• Managed projects that were part of an enterprise software package designed to support 6,000 RHI employees and 35,000 active clients across the country.• Worked with management and business owners to develop and refine product requirements.• Originally hired to produce an RHI-funded startup launch (3 months after hire date) and manage future product lines.• Functioned as head of operations, engineering, and QA until additional employees were hired.• Coordinated internal team plus two off-site QA teams, the web-site hosting provider (Loudcloud), and the contractor software engineering team (both on-site, and offshore in India).

• Designed focus testing for new product ideas, brainstormed and managed creation of new product features and concepts.• Managed external development relationships with designers, artists, content providers, and branded partners.• Nurtured multiple brand partner relationships in order to preserve brand integrity and create innovative product design.• Coordinated multiple team leads in the creation of a totally redesigned product, including a new code base.• Directed the product design and testing, as well as the creation of all product content and art elements.• Maintained product specification documents and other project documentation to guide engineering and branded partners.• Negotiated the transition of content and management archives from SegaSoft to The Learning Company.

Oversaw design and development of new 2-CD Deluxe version. Specifically:• Managed significant media creation, including licensing over 15,000 images and creating new audio and video content.• Led a full development effort: coordinated six internal team leads with special attention to the content development, engineering, editorial, and art teams.• Successfully managed project budget of over $1 million.• Worked with Quality Assurance and engineering leads to manage bug testing, reporting, and fixing.• Investigated new technologies in content management and development and product delivery formats. • Analyzed competitive software, and lead brainstorming and validation of new product features.• Coordinated transfer of assets and optimization of US version for localization to multiple countries.

• Worked with Lead Producer to design, develop, and implement new version of the successful reference CD-ROM.• Coordinated the development and execution of new audio and video educational content.• Negotiated with engineers, sales teams, and OEM dealers to delivery OEM-specific SKUs in restricted timeframes.

Selected, assigned, and managed team of 6 researcher-writers and two associate editors to update and expand the 1996 Italy guide, including Tunisia. Wrote and edited copy. Selected highlights for inclusion in the "Let's Go: Europe"​ book; collaborated closely with the "Let's Go: Rome"​ team. Also contributed research, writing, and editing to the inaugural "Let's Go: Southeast Asia" guide.