Celestina Udia Email & Phone Number

Nigeria

Nigeria

Driving Efficiency and Compliance:- Coordinated and collaborated with unit heads and consultants for our NDPR audit compliance in 2023.- Collaborated to Champion ISO27001 compliance audit processes, ensuring robust security practices.Microsoft 365 Cloud Services Expertise:- Researched, tested, implemented, and managed Microsoft 365 Cloud services, including Azure AD, Exchange Online, SharePoint Online, Microsoft 365 Defender, and Teams.- Onboarded new hires by creating and managing email IDs on Google Workspace and MxRoute.Infrastructure Stability and Monitoring:- Implemented and maintained Datadog monitoring tools to ensure system stability and availability for on-premise facilities.- Collaborated with cross-functional teams to troubleshoot and resolve complex technical issues.Documentation and Bug Reporting:- Created and maintained documentation on technical processes, procedures, and configurations.- Detailed bug reports for tier 3 engineers via Fresh service.

Nigeria

Incident Management and Customer Support:- Executed deployment processes, backup systems, and incident management using Jira Service Desk.Resolved customer support issues escalated from Tier 1.Deployment and Training Innovations:- Deployed Helium OS software for on-premise facilities via Putty, WinSCP, Linux, Docker, and MySQL commands.- Created over 50 training videos, improving onboarding processes for new hires and client support by 30%.Compliance and Collaboration:- Assisted in NDPR and ISO27001 processes for compliance.- Collaborated with the Tier 3 Support Team and system development teams to record and resolve software defects.

Nigeria

Deep Technical Troubleshooting:- Resolved deep technical issues using tools like VPS, WinSCP, Anydesk, TeamViewer, Linux commands, SQL commands, troubleshooting, phones, and emails.- Escalated issues to the Tier 3 support engineer team and followed up until customer issues were resolved.User Training and Intranet Management:- Provided insights and reported bugs on the Helium OS.- Collaborated with a team to create and manage the Helium intranet site using WordPress.

Manchester Area, United Kingdom

Active Directory Domain Services (AD DS)- Managed users and Devices Authentication.- Created Desktop and core servers.- Added Computers to Domain controller- Created and updated Security and group policies.- Assigned IP addresses both static and dynamically to devices connecting to the network.- Managed Users storage and share files on the network - Configured Permissions for access control to files- Created Storage Pool- Mapped network and virtual drives. Regularly backup server data and configurations.Azure Cloud Administration- Manage and maintain Azure Resources and services.-Configure virtual machines. storage, networking and security.- Monitor performance and troubleshoot issues

Nigeria

Delivering Exceptional Customer Service:- Assisted customers by promptly answering questions, responding to inquiries, and handling telephone requests.Actively listened to customer needs, finding effective solutions, and making personalized recommendations based on extensive product knowledge.- Described and explained details about Kwesetv’s product and service options to inform and engage customers.Efficient Operations and Retention:- Developed, updated, and organized databases to efficiently manage customer information and interactions.- Operated the POS system to itemize and complete an average of 20 customer purchases daily.- Communicated accurate information about promotions, customer programs, and products, driving customer retention.Proactive Post-Sales Engagement:- Contributed to the overall success of the company by accomplishing set goals.- Reached out to customers after completing sales to suggest additional services or product purchases and inquire about their needs or concerns.

Bachelor'S Degree, Business Administration And Management, General

Nd Insurance, Insurance, 2.2 (Merit)