Celestine D Email & Phone Number

Milpitas, Ca, Us

As Head of Intelligent Automation at Amiseq Inc. I passionately involve in guiding organizations through their intelligent automation journey and help in adding value to their digital transformation initiatives with the help of Intelligent Automation (Robotic Process Automation (RPA), Machine Learning and Artificial Intelligence (AI), Generative AI, BPM, IDP)I am responsible for establishing and growing the Intelligent Automation Practice with focus on helping clients in their digital transformation journey, using Intelligent Automation and advisory services through highly efficient programs across different domains and technologies. Help in market analysis, pre sales across NA and ME region, building vision and strategy for the IA practice and customer

Teaneck, New Jersey, Us

As a consulting manager I am entitled to work with a global merchandising company to identify automation solution for the international logistics systems

Teaneck, New Jersey, Us

As a BD Manager and consultant, my key focus remains in understanding different process areas across domains for potential automation that includes Robotic Process Automation (RPA ) and create compelling proposals to customers by clearly articulating the ROI/Cost Benefit Analysis. Engage with customers to establish RPA Center of Excellence.

Teaneck, New Jersey, Us

Retail Food Safety Management, HR Transformation & Financial Shared Services Business Consulting:• Handled discovery workshops & analysis on process and developed critical to business/quality process flows. Managed a healthy backlog of user stories to deliver MVP.• Analyzed 60+ processes for Store HR area, identified gaps, recommended value additions and designed a future state process by liaising with stakeholders, product owners and product managers. Led them to build a robust system that mitigates manual process and resulting in reduction of FTEs across stores. This includes Benefits, Recruitment and Compensation.• Recommended compelling business cases to expand Financial Shared Services for one of the leading global general merchandising retailer that could potentially save up to ~875 person hours per day performing various business processes.

Teaneck, New Jersey, Us

Start-up Product Business Development & Consulting:• Led sales and implementation of WorkPort venture product to a global Pharmaceutical company for Clinical Data Query Management that on boarded 100+ scientists into the platform for effective collaborative working• Led multiple prototype development for various industries encountering challenges in the areas of Network Vulnerability, IT Project Funding, Back Office Consolidation and Direct Marketing Mailer Bid Management.

Teaneck, New Jersey, Us

• Led implementation of home grown Cognizant2.0 platform for Project Management, Knowledge Management & Collaboration platform for various industry verticals• Helped in org level product adoption up to 100% in multiple industries • Showed productivity gain of ~40% for multiple accounts on effective project and knowledge management• Created taxonomy of best practices.

Pittsford (Rochester), Ny, Us

ISP network support team management & business process consulting for a leading internet service provider (ISP) based in Canada.Network Support Team Management• Led a 25 member Tier -2 team that manages technical escalations by Providing Technical Resolution for Internet (DSL) issues, Voice Over Internet Protocol (VOIP) Issues, Internet Security, Wireless Internet Service, Data Backup Service, Web hosting services.• Mentored Team members, Team Leaders & SMEs on network issue resolutions.• Delivered numerous training for new hires.Business Process Consulting• Responsible for business process analysis backed by six sigma techniques and recommend innovative solutions that has direct impact on reducing Average Handle Time (AHT) of Calls, Improve First Call Resolution (FCR) Percentage and documentation quality. • Executed process transition program at the client location (Ottawa, Canada).• Launched and executed Six Sigma initiatives to increase “Ticket Quality” and to increase “First Contact Resolution”.• Delivered process improvement solutions that resulted in improving First Call Resolution and documentation quality. There by increasing the revenue up to 5% and customer satisfaction score to the extent of 80%.

Bangalore, Karnataka, In

Providing networking support for a leading ISP in the US.• Responding to tech issues and queries for a US based ISP.• Maintaining and publishing the teams KRA data to the Team Members and team leader on weekly and monthly basis.

M.Sc, Software Engineering

B.Sc, Computer Technology And Applied Sciences