liaising with customers, suppliers and transport companies;planning, coordinating and monitoring the receipt, order assembly and dispatch of goods;using space and mechanical handling equipment efficiently and making sure quality, budgetary targets and environmental objectives are met;having a clear understanding of the company's policies and vision and how the warehouse contributes to these;coordinating the use of automated and computerised systems where necessary;responding… Show more liaising with customers, suppliers and transport companies;planning, coordinating and monitoring the receipt, order assembly and dispatch of goods;using space and mechanical handling equipment efficiently and making sure quality, budgetary targets and environmental objectives are met;having a clear understanding of the company's policies and vision and how the warehouse contributes to these;coordinating the use of automated and computerised systems where necessary;responding to and dealing with customer communication by email and telephone;keeping stock control systems up to date and making sure inventories are accurate;planning future capacity requirements;organising the recruitment and training of staff, as well as monitoring staff performance and progress;motivating, organising and encouraging teamwork within the workforce to ensure productivity targets are met or exceeded;producing regular reports and statistics on a daily, weekly and monthly basis;briefing team leaders on a daily basis;visiting customers to monitor the quality of service they are receiving;maintaining standards of health and safety, hygiene and security in the work environment, for example, ensuring that stock such as chemicals and food are stored safely;overseeing the planned maintenance of vehicles, machinery and equipment. Show less

• Managing all processes and functions within the warehouse. • Managing a team of up to 10 employees within the warehouse. • Coordinating racking and storing. • Maintaining high standards of materials handling. • Coordinate incoming and outgoing stock, deliveries and logistics• Monitor stock levels and carry out periodic stocktakes• Responsible for the warehouse security and accountability. • Ensuring stock levels are managed and controlled effectively… Show more • Managing all processes and functions within the warehouse. • Managing a team of up to 10 employees within the warehouse. • Coordinating racking and storing. • Maintaining high standards of materials handling. • Coordinate incoming and outgoing stock, deliveries and logistics• Monitor stock levels and carry out periodic stocktakes• Responsible for the warehouse security and accountability. • Ensuring stock levels are managed and controlled effectively. • Ensuring compliance with all Health and Safety regulations. • Using automated computer systems to monitor stock control. • Implementing new projects. • Producing incident and performance reports for senior managers. • Scheduling work & rotas to meet fluctuations in staffing levels & workloads. • Leading, motivating, training and developing staff. • Updating & maintaining computerized & paper based administrative records. • Responsible for the disciplinary & grievance procedures. • Working with team leaders to review procedures & maximize customer satisfaction• Managing and ensuring work is appropriately planned and scheduled to meet onshore and offshore Service commitments in conjunction with work schedules and customer requirements• Managing, maintaining and enhancing effective working relationships with internal and external customers, providing support and an individualized service, meeting needs, as required• Making entries in Tally and SAP of stocks and making invoices• Ensuring all customer inquiries and complaints are handled efficiently, managing customer correspondence, monitoring business processes for measuring customer service effectiveness• Collaborating with sales and marketing team maximizing revenues and customer loyalty, • Communicating courteously with customers by telephone, email, letter and face to face handling customer complaints • Planning, organizing and participating in events and exhibitions Show less

Formulate Customer Service Hand book clearly stating Policy, Procedures andstandards of Service to customer. Achieves customer service objectives by contributing customer service informationand recommendations to strategic plans and reviews; preparing and completingaction plans; implementing production, productivity, quality, and customer-servicestandards; resolving problems; completing audits; identifying customer servicetrends; determining system improvements;… Show more Formulate Customer Service Hand book clearly stating Policy, Procedures andstandards of Service to customer. Achieves customer service objectives by contributing customer service informationand recommendations to strategic plans and reviews; preparing and completingaction plans; implementing production, productivity, quality, and customer-servicestandards; resolving problems; completing audits; identifying customer servicetrends; determining system improvements; implementing change. Act as first contact point for the defined corporate Clients and provide high level ofCustomer Service by ensuring all requirements are made available and handledpromptly and efficiently to enhance Customer satisfaction. Handle and resolve complaints of customers related to products and services,investigating and solving customers’ problems which may be complex orlongstanding that have been passed on by customer service representatives. Conduct discussions and meetings between all business partners and crossfunctional teams to provide solution to clients. Develop long term relationship with customers by providing best service. Designand implement new ideas for customer development & retention. Discuss with management to develop process improvements to enhance serviceefficiency and effectiveness. Investigating and solving customers' problems, which may be complex that havebeen passed on by customer service assistants. Contribute towards developing customer service procedures, policies andstandards. Improves customer service quality results by studying, evaluating, and re-designingprocesses; establishing and communicating service metrics; monitoring andanalyzing results; implementing changes. Show less

Managing on a day to day basis, taking responsibility and managing the shiftsthey work. Assists with the training and holding all partners accountable for deliveringexceptional customer service. Plans, identifies, communicate and delegates appropriate responsibilities andpractices to the store partners. Manages with integrity, honesty, and knowledge that promote the culture values. Develops and maintains positive relationships with store team. Acts as a… Show more Managing on a day to day basis, taking responsibility and managing the shiftsthey work. Assists with the training and holding all partners accountable for deliveringexceptional customer service. Plans, identifies, communicate and delegates appropriate responsibilities andpractices to the store partners. Manages with integrity, honesty, and knowledge that promote the culture values. Develops and maintains positive relationships with store team. Acts as a coachand mentor to partners by using discretion in assessing performance. Show less

Handling the reception desk Communicating with the visitors and helping them whenever needed Arranging for airport pick up and drop for Patients Taking complain and solve problems of the customer Preparing duty roster and manage the reception team Health Services Coalition (HSC) liaison Interact with groups, TPAs, hospitals and other vendors to address and resolveissues Coordination with all TPAs and hospitals regarding contract changes andupdates… Show more Handling the reception desk Communicating with the visitors and helping them whenever needed Arranging for airport pick up and drop for Patients Taking complain and solve problems of the customer Preparing duty roster and manage the reception team Health Services Coalition (HSC) liaison Interact with groups, TPAs, hospitals and other vendors to address and resolveissues Coordination with all TPAs and hospitals regarding contract changes andupdates Provide support to TPAs with claims reprising Provide assistance with contract interpretation Identify patterns and recommend contract improvement Provide support to TPAs, groups and hospitals with escalated cases Coordinating with the Medical INSURANCE COMPANY and TPA for patientadmission/queries. Processing & ensure requisition of patient/relative after discharge is submittedto hospital admin Show less