Celestine Low Email & Phone Number

San Jose, California, US

• In June 2018, I became responsible for two new programs, partner experience and partner profitability. Being the CX lead for the voice of the partner includes survey design, survey implementation, dashboard development.
• Delivered partner journey map together with core stakeholder team and partner/customer journey maps for cloud marketplaces
• Processed qualitative interviews and participated in ideation workshops that delivered key insights to NetApp cloud support strategy
• Delivered voice of the partner to key projects owners and executive stakeholders for commercial strategy, brand, Solution BU, partner cloud strategy, cloud digital experience, and more.
• Launched a partner listening community in May 2020 and built its member base to 1000+ members in 6 months to enable partners to have a voice and NetApp to take action to improve partner experience
• Owner of the the annual partner experience survey including survey design, analysis, close loop. Drive actions with functional teams improved NPS by over 10% YoY. Partner’s overall experiences improved across all key.

San Jose, California, US

• Knowing NetApp's strategy for growth in the channel, I decided to join the Global Partner Enablement team to help drive channel success through partner activation programs to increase channel velocity. I started by.
• Transformation of the Americas based Partner Academy program to a field ready global program for a channel sales and technical enablement within 5 months. Enabled 9140 partner sellers WW in 2016-2017, an increase of.
• Created NetApp’s first Partner Enablement Guide, a new role-based on-boarding resource to increase channel velocity that is consumed at average of 300 downloads per month and praise from internal, distributor and.
• Increased partner participation in North America Partner Academy Program by 24% YoY
• Sourced $443,000 sponsorship funds for the 2017 North America Partner Academy Program
• Program managed development and global rollout of Channel Development Manager business acumen training

San Jose, California, US

In 2014 I transitioned to a newly formed team tasked to unite technologies and capabilities from numerous partners to achieve synergies, rapid expansion, reduce complexity, and accelerate time to value for customers. Although this team was disbanded due to company restructure, I treasured the opportunities to work with a stellar business development.

San Jose, California, US

With the growth of our partner portfolio, I added two wonderful people to my team to support downstream GTM activities with our partners, one of which was my summer intern in 2012. I continue to directly manage key programs for solution milestones and enterprise accounts interlock however this year with the integration of our alliance partners into the.

San Jose, California, US

I spent my efforts on a couple of key programs specifically driving key partner engagement with NetApp enterprise accounts and the solution milestone program while continuing my partner marketing responsibilities for the global system integrators which included not only Accenture, CSC, and HP but 5 emerging GSIs namely Cognizant, HCL, Infosys, Wipro and.

San Jose, California, US

Joining NetApp was a good move and I enjoyed these years supporting the partner sales teams with their marketing efforts for joint solution development and provided partner marketing support of joint solutions with key partners like Accenture, CSC, HP Enterprise Services and TCS. Notable project highlights during this time include GSI strategy.

JP

Management of strategic alliances with SAP, Fujitsu Consulting, ACS, Novell and NetApp. Marketing and rollout of Fujitsu SAP adaptive computing solutions, and other SAP related solutions involving multiple vendors. Evangelist of Fujitsu technology initiatives around enterprise Service Oriented Architecture and virtualization.

JP

Development of online marketing strategy for Fujitsu global server divisionDevelopment of the business model for ERP hardware business for APACDevelopment of Global Account policies and processesSales and pre-sales training

Project manager of Government clients including Change Controls and Acceptance testingDevelopment of project plans and implementation of Year 2000 remediation projectsDevelopment and implementation of Integration Test Scripts for a billing system at a major Telco customer.