Celestine Ng Email & Phone Number

• Work closely with product managers to gather new business requirements, provide end to end system impact analysis and sizing estimates
• Responsible for bridging the gap between business requirements and technical teams by translating requirements into clear and detailed functional specifications that can be understood by developers, vice versa.
• Drive end-to-end solutioning and technical design for ATM product features
• Lead agile scrum teams during grooming, write JIRA user stories, acceptance criteria and provide high level UAT testing scope
• Manage multiple ATM projects, coordinate timelines, resources, and deliverables to ensure projects are completed on schedule and within sized budget
• Work closely with global, regional and in-country cross functional teams to provide technical support on production issues

Singapore

• Drive online initiatives and market research under the department’s digital Roadmap
• Lead agile scrum teams on providing product requirements, evaluate solutions proposed by developers and highlight defects to achieve product functionality for product launch
• Responsible for writing user stories, acceptance criteria and review test cases for UAT testing
• Ensure smooth rollout of projects, manage pre and post implementation activities

• Drive end-to-end solutioning for NextGen Rewards redemption features on Citi Mobile application which includes Cash Rebate, Pay with Points, Catalogue Redemptions enhancements and rollouts to different APAC and EMEA.
• Responsible for defining project scope, refining and grooming product backlog
• Build connections between business requirements and customer experience with technological system capabilities
• Engage in requirement discussions with business users and UIUX designers to come up with finalised customer journey UI
• Lead functional user story grooming and baseline system designs with development team
• Provide product, domain and system knowledge to stakeholders for rewards related redemptions on mobile application

• Second Rotation (2019-2020): Cards and Payments Principle Engineering & Strategy Analyst, Global Consumer Technology (GCT)
• Drive digital transformation by establishing strategic roadmaps in the Cards and Payments domain
• Provide business insights and data visualisations on overall online/batch MIPS utilization for each Cards & Payments domain
• Involve in conception discussions to modernise system infrastructure by converting mainframe architecture to micro-services to improve the flexibility and scalability in using new technologies
• Analyse core card system fields and mapped them into API entities for POC development Achievements:
• Graduated from Citi Technology Analyst Program (Batch of 2018) First Rotation (2018-2019):Scrum Master, Global Consumer Technology (GCT)

Singapore

• Developed real-time monitoring dashboard visualisations using Augmented Data Analytics tools such as Tibco Spotfire to detect early potential medical equipment breakdowns and help dispatch engineers onsite in a timely.
• Key person in charge to provide essential insights for management review on the productivity and competency level of resources to help manage resource allocation in various teams

Singapore

• Involved in both the technical and operational tasks in the Singapore Service Team
• Assisted the team on Preventive Maintenance (PM), Installation and Repair of company’s Clinical Care Solutions (CCS) products onsite at various clinics and hospitals
• Main coordinator liaising between customers and engineers in the PM schedules to ensure that payments can be made to the company on time

Darmstadt Area, Germany

Involved in software image processing using MATLAB to develop concealment methods to improve noisy image quality. This was first done by injecting artificial salt and pepper noise, and implementing 3x3 filters using various image processing algorithms to investigate if the injected noise have been reduced. The objective of this project was to study the.

Bachelor’S Degree (With Honours), Electrical And Electronics Engineering

Diploma With Merit, Biomedical/Medical Engineering