Celia Aparicio Email and Phone Number

Team coordinator of a team of 4 people for the Spanish and Portuguese markets, and responsiblefor brands: Ford (Spain and Portugal), PSA Group, Volkswagen- Audi, Skoda and JCB.• Main team contact and communication filter internally and externally.• Close relationship with the Business Management department of car brands performing the following tasks: control and management of dealers submissions, quality data, analysis and review of KPI´s and adhoc queries.• Analysis… Show more Team coordinator of a team of 4 people for the Spanish and Portuguese markets, and responsiblefor brands: Ford (Spain and Portugal), PSA Group, Volkswagen- Audi, Skoda and JCB.• Main team contact and communication filter internally and externally.• Close relationship with the Business Management department of car brands performing the following tasks: control and management of dealers submissions, quality data, analysis and review of KPI´s and adhoc queries.• Analysis, review and suggestion of data quality filters to improve the quality of the report.• Analysing, validation and publishing statistical and financial reports.• Support of all web based products (Management and aftersales tools) to dealers network and internal staffof the car brands.• Identify areas of improvement and actively participate in the development and implementation of newprocesses.• Training (group and individually) to dealer networks and internal staff of Ford and PSA Group.• Training, coaching and mentoring new hired people.• Planning and assigning workloads to the team ensuring that the agreed deadlines are met according to thequality of the service established with customers.• Annual reviews of team members-assesing the achievement of the objectives established.• Reviewing holiday requests, control of the registration of team´s members work day, schedulling andmonitoring all the deadlines for the Spanish and Portuguese customers and participate in the process ofrecruiting new personnel.• Translations from English to Spanish and vice versa. Show less

• Planning and assigning workloads to a team of 14 people in order to ensure that deadlines are met and quality of service is upheld.• Analysing, validation and publishing statistical and financial reports for the European markets: Spain, Portugal, United Kingdom, Scandinavian and Eastern Countries.• Main team contact and communication filter internally and externally• Identify areas of improvement and actively participate in the development and implementation of new… Show more • Planning and assigning workloads to a team of 14 people in order to ensure that deadlines are met and quality of service is upheld.• Analysing, validation and publishing statistical and financial reports for the European markets: Spain, Portugal, United Kingdom, Scandinavian and Eastern Countries.• Main team contact and communication filter internally and externally• Identify areas of improvement and actively participate in the development and implementation of new processes.• Distribution of resources according to department needs.• Mantaining and monitoring schedules and documentation.• Manager cover during holiday period, reviewing holiday request, coaching and training within the team and participate in the process of recruiting new personnel. Show less

• Responsible for the brands: Peugeot, Volkswagen-Audi, Skoda, Renault, Opel for the Spanish market.• Work with the Business Management department of car brands performing the following tasks: control and management of dealers submissions, quality data, calls management and ad hoc queries.• Analysing, producing and publishing statistical and financial reports.• Producing and maintaining up to date documentation at all times.