Celia Conner Email & Phone Number

Coordinate Recruiting, Training and Onboarding. Communications Liaison

Lima, Ohio Area

Analyze information received from credit applications and credit reporting agencies to make prudent credit decisions. Negotiate terms and conditions of loan decisions within established approval/exception guidelines. Leveraging risk versus reward, to ensure credit quality and profitability. Conduct customer interviews and investigation on non-prime credit applications to gather and document information pertaining to credit decisions.Monitor overall location and individual portfolio productivity, calls customers to follow-up on pending contracts to increase capture and conversion ratios.Provide excellent customer service at all points of customer contact, internally and externally.Communicates with Operations Department to examine and evaluate proper documentation for funding.Work with production and servicing team members to meet production, service and profitability goals.

Lima, Ohio Area

Work alongside the store manager to run day-to-day operations.Engage, manage and work directly to improve the activities of the credit department. Lead training and development in the mobile division for all staff members Identify and work together with delinquent account holders to rectify problem behaviors.Evaluate and provide analysis/recommendations for credit line availability for each customer. Enforce credit and collection policies through phone calls, email and home visits. Maintain bad debt and bad debt recovery actions and records.Merchandising showroom floor, managing inventory and assisting with product delivery, service and returns. Manage and coordinate the fast-paced daily activity scheduleCoordinate and insure Customer Account Representatives are maximizing time management opportunities Continuously reviewing and managing team performance. Continuously train employees in the ever-changing cellular and mobile phone department

Associate'S Degree, Human Resources Management/Personnel Administration, General, 3.8 Gpa

Activities and Societies: Phi Theta KappaDeans List Phi Theta Kappa National Honors Society

High School, General Studies