Celia Evans Email & Phone Number

St. Briavels, England, United Kingdom

The Operations Manager role encompasses a number of positions [HR, Health & Safety/Fire Officer, Facilities, ICT and Archivist] and provides effective business support to both Ridgeway Research and Ridgeway Science by directly managing a team of Administrators and by working closely with selected subcontractors to administer IT, H&S & HR for the business.Main responsibilities include: Manage the Company Office and associated Administration department to ensure they comply with any relevant Administration SOPs and internal procedures; Manage the Administration team to ensure an effective and compliant office; Manage ordering and purchasing for the company as a whole and stock control for PPE, stationery and the staff kitchen; Assist management in formulating strategic and long term plans; Coordinate with the company insurance providers to ensure appropriate cover and value for money; Manage the IT managed support provider and work with them to ensure that the system is functional, secure, fit for future and GLP compliant; To identify [alongside The Managed IT Support contractor and MD] any immediate IT requirements the business has and present these to management, obtaining quotes if necessary; Manage and create an environment that complies with Health and Safety legislation; Working closely with management and HR subcontractor, to help them understand and implement policies and procedures; Recruiting staff to include: preparing advertisements, checking application forms, short listing, as well as conducting interviews, hiring new staff, and provide employee orientation / induction; Develop and propose improvements to the facility to ensure it is fit for future; Organising travel, conferences, visas for the managing director.

St. Briavels, England, United Kingdom

St. Briavels, England, United Kingdom

PA Angel are helping on site with the general admin function. Updating current & introducing new processes. Part of a team responsible for reception, ensuring an effective and compliant office and provide business support to both Ridgeway Research and Ridgeway Science. Also providing direct support to the Office Manager, Facilities and ResourcesMain responsibilities included; Manning reception and screening phone calls, enquiries and requests, and handling them when appropriate; Maintaining office systems, including data management and filing; Ordering, purchasing products and supplies and responsible for maintaining the data base and ensuring the records are up to date; Creating and maintaining personnel files and ensure records are up to date; Maintaining the electronic attendance log and arranging cover if absent; Assisting with the delivery of Health and Safety within the work place and implementing safety precautions; Maintaining the IT infrastructure, documentation and liaising with appropriate contractors as needed.

Lydney, England, United Kingdom

PA Angel provides an outsourced PA and administration service to businesses whether that is in office or virtually. The business was initially founded as an invoice vehicle for a project I was working on but has then continued through numerous projects across different sectors providing EA services to board members and directors as well as business support and admin services across their business.Current projects include onsite administration services for a contract research organisation with stringent process and document recording requirements due to their R&D; providing virtual outbound telephone services and subsequent data recording and administration for a fintech company.Previous projects have ranged from a couple of days onsite, to outsourced project specific tasks and duties included helping with filing before year end; reviewing and redesigning leaflets; proofreading documents and suggesting amendments; standardizing & updating document.

Coleford, England, United Kingdom

Short term contract in between projects for my own business. Main responsibilities included; Providing administrative support to the Board, staff and external supporters as required at the Hospice; Manage the administration team and oversee the reception office; Aid with the recruitment of staff, preparing job descriptions, advertising and interviewing; Applying for DBS certificates for new staff and current staff renewals; Assisting with the distribution of agendas, paperwork and zoom links for the Management and Board Meetings; Organize and coordinate room bookings, zoom / teams meetings for internal meetings and external bodies wishing to hire Hospice facilities; and to be actively involved in promoting Great Oaks Hospice services to the community, primary health care teams, community hospitals and other potential patients and referrers.

Bristol, United Kingdom

• As the Contracts Team Manager I report to the Operations Director and in turn the Operations Managing Director. I am responsible for the contracts team and this initially involved re-establishing a clear and robust process, recruiting, interviewing and training all bar one of the team as well as evaluating the existing processes to identify areas for improvement. • I am also responsible for making sure all contracts across the different brands of RSG have been counter signed with most doing so over DocuSign. My main duties include: ensuring that the team are working efficiently and that all contracts are produced within the set 48 hour SLA, monitoring team productivity and improving their skillset through regular assessment and training, addressing any queries with contract formats and coding & loading any new contract templates. • As well as being responsible for my direct team I also work closely with the consultants, alerting them to any amendments contractors are after, and contracts that have not been signed and need chasing. I am also available to help the consultants understand all the processes they are affected by e.g. contract creation, contract amendments, terminations.Other responsibilities include:• Managing a team of 7, including team recruitment, training and assessment. • Manage a central mailbox ensuring everything is picked up in a timely manner• Oversee the high volume contract administration processes across the business• Ensuring all contract paperwork is accurate and is issued in line with client SLA• Monitoring all “in Progress” paperwork to ensure any contracts / extensions / terminations are not forgotten or overlooked. • Creating and delivering reports to provide visibility over the processes • Liaising with other departments including legal, sales and operations • Continuous improvement / process improvement to develop best in class function

Bristol, United Kingdom

• As the PMO & Process Manager I reported to the joint Managing Directors and was responsible for the operational running of the customer service team, liaising with the order picking and dispatch to ensure a seamless process and undertaking a full analysis of the current end to end process & deliveries. My main responsibilities included: keeping the team focused and motivated at all times while ensuring that the business needs were always met, and the core business ethos was ingrained to all team members. • As well as being responsible for my direct team I also worked closely with managers and colleagues from other departments, alerting them to any issues with stock or quality etc. that might impact on orders, setting up and checking new accounts, monitoring the sales team performance, identifying issues or areas for training, evaluating, adjusting and implementing new processes with supporting paperwork. • I was also responsible for external communication with clients, compiling a newsletter to be included with monthly mail shots, dealing with regular customers orders and ensuring adequate preparation ahead of peak seasonal time’s e.g. Halloween, world book day Christmas etc.

Bristol, United Kingdom

learndirect - Regional Administration ManagerFeb 2013 – PresentAs the Regional Administration Manager for the South West Region my initial task was to project manage the transformation of the current admin function & processes. I am responsible for providing and co-coordinating the administration support to the Region as well as ensuring the smooth running of contracts within the Region. This includes producing varied internal and external reports and managing a team of administrators to deliver on the administrative tasks across region.As well as being responsible for the admin function I am also actively liaising with Trainer Assessors, Operation Managers, Regional Operations Managers, Quality Assurers and National Awarding bodies to ensure that the profile is updated and that the achievers flash is sent out every day. This means that I can check the data daily and cleanse where possible by actively getting updates. This allows us to process the learners in a timely manner in order to hit our achiever rate. This is a revenue generating activity due to payment from the government being linked to each successfully completed framework.Some of my additional responsibilities include; ensuring that information security processes are implemented and maintained in line with contractual requirements, learndirect policies, & relevant legislation; compliance with the Company’s Equality and Diversity, Safeguarding, Health & Safety, and any other relevant policies; maintaining effective communication between learners, employers and external agencies; managing the performance and development of a small team of administrators; providing training to the team and also to other departments in regards to the administration function; data analysis for the region to be able to see KPI, attending finance meetings to identify trapped revenue, coordinate & support all company & external audits and implement appropriate actions and planning & managing Regional Roadshow events

Bristol, United Kingdom

As a Supply Chain Officer in the aviation team working on the construction of two Queen Elizabeth Class Aircraft Carriers for the Royal Navy I was responsible for 8 different contracts across 5 different suppliers to ensure all contracts are created and that their deliverables were tracked and processed in the correct manner.The aircraft carriers are being built as part of an alliance and as such the office contains people from the Ministry Of Defence (MOD) and other alliance partners so the building of business relations with both colleagues and suppliers has been paramount in this job.My responsibilities included; training new personnel to the Company to the required competence level; the creation and maintenance of new and existing contracts assemble data packs in compliance with company / Aircraft Carrier Alliance (ACA) standards and processes; raising and maintaining Purchase Orders, receipting, invoice monitoring and reporting as well as the review and transmittal of approved documents to customers / suppliers, maintaining strong working relationship with all suppliers.I created and maintained contract deliverables via the tracking document and uploaded them into Project Document Management (PDM) and Material Advantage (MA) and for nominated packages (qty 8) had to ensure that the MA is up to date and received acceptable outcome in audits. Additionally I was a representative on the MA Users Forum for the Bristol Aviation Team.

Project Management Assistant in the Nuclear Team providing support to the project engineer. Due to the nature of the product BNS Nuclear Services provide diplomacy and discretion are paramount and as such I was DV security cleared for this job. My responsibilities included attending Contract Reviews with suppliers, facilitating stake holder meetings, witnessing of Factory Acceptance Tests (FATs), collating of Certificate of Conformity (C of C), assisting the project engineer to manage & escalate risks & issues to ensure they are up to date, accurate and being progressed and the creation and management of technical documents in Document Management System Teamcentre. We used the Document Management System Windream and I was tasked with managing and updating the system as well as the publication of action registers, the Product Deliverable tracker and project address book, organisation charts and distribution list for the project.

Filton, Bristol

Secretary to the Loitering Munitions team providing comprehensive administration support to 12 people with Personal Assistant responsibilities to 3 of the management team. I also provided general administrative support to the department (50 personnel).

Bristol, United Kingdom

Project Management Office Support to a number of teams including; Engineering Design Operability, Global Aircraft Health Monitoring & Management, Engineering Design Processes, Structures team and Systems UK Quality team.

Pgce, Secondary Geography, Pass

Bachelor Of Arts (B.A.), Geography & Education (Joint Hons), 2.1

Education record