Célia Hamici Email & Phone Number

Dublin, Ie

Dublin, Comté De Dublin, Irlande

Client Management and Collections:Monitored and recovered outstanding payments through various channels (calls, emails, letters, SMS), ensuring regular contact with clients.Achieved a daily target of 36 calls to optimize collections.Managed credit/debit card payments and handled necessary account adjustments.Allocated and reconciled payments in the ERP system.Customer Service:Responded to client inquiries regarding payments and services, primarily over the phone, delivering high-quality customer service.Maintained accurate and up-to-date records in internal systems for thorough follow-up.Team Training:Trained and mentored new credit control analysts on collection processes and internal software use, facilitating quick and efficient onboarding.Software and Tools:Salesforce: Managed customer interactions and streamlined communication within the CRM system.Augmented Cash: Automation and optimization of collection processes.ERP E1: Management of client accounts and payment integration.Paynum: Handling of payment operations and direct debits.Magique: Enhanced efficiency and productivity in administrative and collection tasks.

Ajaccio, Corse, France

Portfolio Management and Client Relations:Managed a portfolio of corporate clients with annual revenues exceeding €1.5 million, maintaining strong, proactive client relationships to meet financial and banking needs.Provided tailored financial solutions, advising clients on financing options, investments, and other services to support growth and operational needs.Financial Services and Lending Solutions:Oversaw a wide range of financial services, from corporate financing to retail banking solutions, ensuring optimal alignment with client requirements and market trends.Assessed financing applications, conducted risk analysis, and facilitated loan approval processes to support business expansion.Strategic Advisory and Client Development:Actively engaged in identifying opportunities for cross-selling additional financial products and services, enhancing client satisfaction and portfolio value.Worked closely with internal teams to deliver efficient, comprehensive banking services.Key Tools and Systems Used:Utilized CRM and ERP systems to manage client information and ensure streamlined service delivery.Familiarity with financial analysis tools to evaluate client needs and ensure accurate reporting.

Ajaccio, Corse, France

Portfolio Management and Client Support:Managed a portfolio of small business clients, providing support for both their professional and personal banking needs, ensuring a holistic approach to client service and relationship management.Assessed clients’ financial requirements and proposed tailored solutions to optimize their business operations and personal financial goals, including credit products, cash management, and everyday banking services.Financial Advice and Banking Solutions:Assisted clients with financing requests and retail banking services, offering clear, personalized information aligned with their unique circumstances.Analyzed credit applications, identified risks, and provided recommendations to support the growth and stability of their businesses.Goal Achievement and Professional Development:Worked toward specific performance targets set in collaboration with and under the supervision of my manager, aligning objectives with both team and client needs.Identified opportunities to offer additional products and services that met clients’ comprehensive needs, enhancing client satisfaction and loyalty.Tools and Systems Used:Utilized CRM systems for tracking client interactions and managing the portfolio.Applied banking and credit tools to effectively support the professional and private banking expectations of small business clients.

Aix-En-Provence, Provence-Alpes-Côte D’Azur, France

Portfolio Management and Client Support:Managed the entire portfolio of the general agent, covering both professional and individual clients, ensuring comprehensive service and tailored insurance solutions for each client.Supported clients in identifying and meeting their insurance needs by offering personalized advice and solutions, leveraging my knowledge and experience in the field.Sales Targets and Portfolio Growth:Achieved monthly personal targets, actively contributing to the agency's revenue objectives and enhancing portfolio value.Engaged in prospecting efforts to expand the agency’s client base, increasing portfolio growth and strengthening client relationships.Client Advising and Risk Management:Delivered proactive and insightful advice to clients, helping them make informed insurance decisions aligned with their professional and personal goals.Maintained strong client relationships by providing regular follow-ups and adapting solutions as clients' needs evolved.Tools and Systems Used:Utilized insurance management systems to track policy details, client interactions, and portfolio performance.Applied risk assessment tools to tailor solutions accurately and ensure comprehensive coverage for clients.

Master'S Degree, Business Law, Economics, Management, And Corporate Finance.

During my master's program, I developed a strong understanding of corporate finance principles, focusing on: Financial Analysis: Gained.

Master'S Degree, Financial Analysis, Specialization: Professional And Corporate Markets.

I gained comprehensive knowledge in banking practices tailored for professionals and businesses, focusing on several key areas: Banking.

Bachelor'S Degree, Financial Advising.

I developed key skills in financial planning, investment strategies, and client relationship management. I created personalized financial.