Client Management – responsible for several clients including a major client with 900+ sites. Managed the tendering process, contract settlement and administration, negotiations with suppliers, site portfolio, market analysis and reporting, budgeting and energy purchasing.• Tenders – Prepared Flex and Fixed Tenders, issued to market, liaised and negotiated with suppliers, analysed responses and made recommendations to clients. Completed contracts and input to systems.• Flex contracts – discussed strategy with clients, gave market updates and buying recommendations, monitored Rolling Cover Plans and completed purchases.• Fixed contracts – discussed timing of issue to market with client and negotiated with suppliers• Visited clients on site to assist Relationship Managers by giving site portfolio updates, contract and market updates. Visited suppliers with clients to provide support on contract management issues and site queries.• Liaised with clients in preparation of site list, obtaining contract data and inputting on the system• Monitored site portfolios, completed COTs, resolved site and contract issues with clients and suppliers• Basket clients – explained structure and benefits of baskets to clients.• Reviewed and analysed supplier reports, giving feedback to clients and raising issues with suppliers.• Carried out ad-hoc project work for clients.• Identified the need for and provided input to the development of the QMS system on Ethos. Trained the Buying Services Team on QMS, provided ongoing support and feedback to IT to continually develop it.

Reporting - Managed the development, production and communication of IT reports used to monitor the performance of IT external suppliers and sent to senior management. Intranet - Managed from conception to ongoing maintenance the Technology Intranet site. Managed regular updating and revamp according to R&SA Intranet and business requirements. Systems Review - reviewed Pensions workflow management system to improve departmental performance.Teamwork - Collaborated with staff to introduce numerous departmental and company projects, focussing on process re-engineering and improvement introduction, training and development, setting up the pensions Intranet site, staff reward and recognition schemes, staff recruitment, and Business Excellence.Process Management and Improvement –played a key role in setting up and maintaining the framework for process management in Group Pensions, identifying and documenting standards and communicating them to Group Pensions.Team Leader - Pensions. Supervised the Retirement Security Plan team of twenty people and managed the organisational restructure of the team. Analysed existing processes, identified problem areas and solutions. Worked with the team to introduce new procedures, and gain their support.Team Leader - Overseas Life. Supervised the team administering pensions schemes and life assurance products for overseas customers, liaising with overseas sales channels, and subsidiaries, providing documentation, and monitored activities of brokers. Overseas Reasearch - Monitoring and performance analysis of overseas operations and undertook SWOT and PEST analysis, strategic planning, expansions and development of subsidiaries, providing reports for senior management.Pensions Actuarial Supervisor for a technical section producing pension scheme actuarial reviews for regulatory requirements.