Support Brokers in –checking eligibility with AHCCCS using the member online system and CMS Medicare Coordinate the process enrollment application for MA and SNP productsDevelops and monitors public communications regarding the programLiaison for sending the newborn report to AHCCCS Responsible for entering newborn information and creating AHCCCS ID’s in the internal databaseOutreach to both current and potential members, participates in outreach events, assists the Outreach Supervisor in network meetings, supports member retention programs, establishes and maintains community partnerships and represents Phoenix Health Plan in the community. Knowledgably on Centers for Medicare and Medicaid Services (CMS) Medicare Marketing Guidelines and the Arizona Health Cost Containment System Marketing and outreach polices

Connected people in crises with domestic violence and homeless shelters throughout Arizona Research in social service agencies to provide appropriate contact for clientsTrain and supervised new employees Follow up with clients to assure that services were providedMaintained databaseEndured social service information and referrals were provided24/hrs 7/days a weekHandled inquiries with clients, public and agencies face to face and by telephone.Served as a liaison between clients and internal staff members, other departments and social service or governmental agencies