Responsible to design, lead and implement Productivity Centre of Excellence that is strategically critical for Consumer, Private and Business Banking (CPBB) to develop a healthier and leaner cost base that will underpin a long-term sustainable growth of the business.

Accountable to design and implement business strategies, with clear performance goals/metrics defined to measure progress. Optimize business prioritization via data-driven approach that aim to maximize ROI.Key Achievements- Revamped firm-wide SteerCo governance structure within 6 weeks of joining the company that provided clear strategic direction and priorities. Received positive feedback from EXCO and stakeholders across functions.- Led business planning effort for 2023, partnered with business heads in driving alignment between top-down strategies and bottom-up feedback - Enhanced revenue forecast model with clear articulation of assumptions and parameters across both Markets and SaaS (Software as a Service) businesses- Instilled additional transparency on cost management, and improved cost allocation methodology- Thought leadership in next level business strategy for SaaS – including Digital Asset Journey, Client Lifecycle, Pricing Model and Operating Model - Go-to person for any challenges/issues faced with key initiatives

Strategic partner in enabling delivery of the CCIB (Corporate, Commercial and Institutional Banking) Digital and Data agenda - robust product roadmap, optimized delivery model supported by effective cost and risk management.Key Achievements- Successfully evolved a budget-led planning process to a capacity-led planning process within 1 month, a process that involved over 250 Product Owners and ~2,000 Technology staff- Established an e2e backlog management process across digital and data agenda within 6 months – 15 workstreams, >1,000 backlog items traceable to CCIB Digital Scorecard metrics- Simplified Change Risk Assessment process with approximately $2m cost avoidance across Product Owner, Process Owners, and Risk Owners- Robust governance oversight on with circa $160m budget/annum- Trusted advisor amongst senior Group and CCIB stakeholders (COOs/CIOs) on key business agility topics i.e. capacity planning, backlog management, servant leadership

Accountable to lead an effective and dynamic Change Delivery organization within Commercial Banking Chief Operating Office (CB COO), managing end-to-end change portfolio aligned with CB Business Strategy.Key Achievements- Thought leadership in defining CB Strategic Agenda with effective governance oversight, with full autonomy in managing CB Investment P&L with CB CFO- Simplified cost allocation methodology for CB based on relative rate of return on infrastructure investments that improved both Country EVA (Economic Value Add) metric and operational efficiency- Led and established Quarterly Performance Review and Backlog Management Process for Cash business (~$2b revenue), that was leveraged as a blueprint to be scaled across CCIB

Accountable as business owner of WorkBench (CCIB Customer Relationship Management platform) to deliver change portfolio and maintain operational risk within risk appetite, ensuring platform remains compliant with the need-to-know principle when handling client data. WorkBench is a customer relationship management platform supporting the CCIB business – Global Banking, Commercial Banking, Transaction Banking, Financial Markets and Corporate Finance.Key Achievements- Successful delivery of Workbench upgrade from 1.0 to 2.0, managed a team of 8 senior business analysts and partnered >150 strong technology team- Quality of delivery improved through tightening effort estimation process (including cost and timeline), a more robust e2e delivery lifecycle

Led a large scale Front-to-Back project to enable Finance infrastructure to support Structured Notes business and growth strategy in the APAC region. Structured Notes is deemed a complex product due to infrastructure challenges and varying accounting treatment across multiple GAAPs - USGAAP vs Swiss GAAP vs Local GAAP (IFRS).Key Achievements- Successful delivery of Structured Notes issuance capability- Strong and trusting working relationship established cross functionally and multi levels- Winner of RAVE (Recognizing and Valuing Excellence) Award- Winner of Hercules Award – Department Individual Excellence award

Global PC initiative on closing down dormant books to reduce inefficiencies around book maintenance, and potential operational risks associated. Lead book closure team for APAC region and acted as SME around closure process and GBM (Global Book Manager) system. Successfully reduced ~90% of dormant book population for Asian Entities books.

Full product control responsibilities in reporting Daily/Monthly P&L for GAT (Global Arbitrage Trading), Cash Facilitation, Convertibles, and Agency sales desks. Continuously identified ways to streamline product control processes with significant efficiency improvement.

Financial Systems Control - General Ledger (PeopleSoft), Essbase, etc

Conduct qualitative research to assist FMCG corporations determine relevant marketing strategies and achieve better focus.

In charge of marketing activities to drive sales for Yonex brand footwear within the Southeast Asia region including but not limited to Singapore, Philippines, and Vietnam.