Celia Serrano Email & Phone Number

York, Pa

York, Pennsylvania, United States

York, Pennsylvania Area

York, Pennsylvania Area

Manage and administer 150 plus union and non-union paid time off plans for our 90,000 associates across 4,600 stores within the East and West Coast.Run weekly queries via AS400 Infinium to ensure the integrity of our paid time off plans. Research anomalies to determine if global issue or an isolated issue. Strategize and recommend a corrective action plan for system issues regarding our paid time off plans and collaborate with our IT team for programming a fix.Review ratified collective bargaining agreements, acquisitions, or state mandates regarding new vacation or paid sick leave laws and recommend implementation methods. Collaborate with our IT team in testing, promoting, and then preforming regression test of new plans. Coordinate training sessions using power point, in order to coach and communicate changes within our paid time off system, with Payroll Shared Services, and our Senior Management teams at our Region offices. Also, participate in Human Resource Managers training orientations.Review paid time off exception request and recommend solutions that promote cost savings, and adhere to company policy.Analyzed and monitored employment eligibility forms (I-9 form) and their supporting documentation to ensure they meet the requirements imposed by E-Verify, Department of Homeland Security and the Social Security Administration Coached and communicated with retail stores’, district office’s and distribution center’s management teams of the importance of obtaining a proper I-9 form and supporting documentationCreated an Access database for our Kronos team to assist in documenting and troubleshooting recent upgrade challengesOn various occasions I have serve as a Spanish speaking translator for various departments

York, Pennsylvania Area

Executive Assistant to the Chairman of the Board and Chief Executive Officer on the Run Off team at Lincoln General InsuranceEntered and maintained all requests for paid time off, approved time cards within our Kronos electronic system prior to payrollResponsible for making travel arrangementsCreated power point presentationsResponsible for keeping the President and CEO organizedEntrusted with very sensitive and confidential company information

Scottsdale, Az

Was relocated from New York to Arizona to recruit train, and manage newly hired administrative staffIntroduced and executed a Reward and Recognition program to management for recognizing our associates’ hard work throughout the year. Received approval from Senior Executives and the program was put into place Collected, compiled and entered necessary documentations for the Intercultural; International Service Delivery; Oracle accounts payable and the Oracle billing teams when needed Maintained the data integrity and protected the privacy of our Intercultural clientsMaintained and updated the departments Business Continuity plan and the Pandemic plan for Intercultural Worked closely with management in order to provide team leadership and make recommendations on other team members’ attributes and recognized where their skills could be best utilized for the better of the organizationPer recommendations from associates on our yearly Associate Engagement Survey, the executive teams selected several associates to think of ways to respond to the survey and help boost employee morale. I was fortunate to be selected. I started the following committees, Take our Children to Work Day, and Life of a File. As Committee Leader I planned and organized our yearly Take our Child to Work Day and Life of a File events. I also oversaw and delegated task to committee volunteers.