Célia Tocco Email & Phone Number

Paris Et Périphérie

Migration : Coordinating and supervising the successful migration of our customers to the new MotorK platform is one of my main missions:For our small customers: (155)Preparation of each migration campaign:Organization and creation and presentation of webinars Creation and sending of the newslettersManagement, preparation and follow-up of the demonstration meetings with the sales representatives (Sending all customer information to sales before each of their meetings)Feasibility study between the current functionalities on our clients websites and those present on the Webspark platformMigration of customer data in SalesforceReporting with ACV and opportunities every weekFollow-up appointments with the BDR every two weeksFollow-up appointments with the Sales People every two weeks to monitor opportunitiesFollow-up of the migration of each of our customers from A to Z with quality feedback who have migratedBackup with delivery if the team lacks informationNB: Of the 100 Webspark demonstrations carried out in one-to-one 46 were signed on Webspark at nowFor our bigs customers: (53)Make an appointment with the customer to explain the context of the buyout and put him in touch with MotorKEnsure that the salespeople in charge of the client have all the elements in their possession: History, maintenance hours, products, site functionalities, specificities with our technical and SEO team.Organize the appointment and follow up for each of them in order to best assist the migration and enhance the MotorK tools.This involves daily:Daily updates of the PMI file based on status changes with salesforcePrepare and organize each appointment with the PMI every two weeks.Reporting with ACV and opportunities every weekFollow-up appointments with the BDR every two weeksFollow-up appointments with the Sales People daily

Project Manager : Following our PM migration to MotorK, project management being a daily task, and knowing the clients, I offered to take over all project management :This induces mainly the following tasks:Create/Migrate all projects and products in JIRA for each of our customers (Maintenance, SEO, DEV etc ...)Create/Migrate all time reports in JIRA (Maintenance, SEO, DEV etc ...)Tracking and recording of maintenance hours consumed for each customer each week.Weekly reporting and updates of hours by clientMonthly meetings with our largest customers for discussions, support, solution proposals, feasibility studies of developments, proposals for subscriptions to additional hours. (+300 hours in 4 months)Customer relations with major French strategic groups Report to PMI every weekPart Sales :Creation of the majority of quotes at Francepronet whether they are small or large customers on our software : Prices, contents, explanations.Sending, follow-up and closing of sales.

Toulouse, Occitanie, France

Customer relations (Portfolio of over 200 customers):Train and support our customers in the use of our websites.Manage the company's client portfolioListen to customers to identify and meet their needsDevelop a customer loyalty strategyGather feedback and analyze the user experience to suggest ways to improve their sites.Ensure customer development.Identify the needs of our customers and offer them services to improve their satisfaction (up-selling or cross-selling) according to their needs.Manage customer complaints and unsubscribes.Write reports and update customer accounts.Monitor the action plan and analyze the results and KPIs.Sales & Follow-up:Management of incoming leads: Making appointments • Collecting needs • Buildingquotes based on identified needs. Commercial relaunch of the different proposals. Organization of the weekly business meeting with the team.

Région De Paris, France

1. Relation Client : • Gestion du portefeuille clients Grands Comptes : - Présents dans le TOP des Distributeurs Automobiles de France. • Organisation et mise en place des modalités de traitement des demandes clients.Suggestions – Réclamations – Besoins• Définitions et réalisations des objectifs de fidélisation et de satisfaction auprès des clients. • Mise en place et élaboration de la stratégie de fidélisation.Plans d’action – Élaboration et évolution des procédures. • Formations des clients sur le produit : Création de tutoriels et de vidéos explicatives.• Garantir l’atteinte des objectifs quantitatifs et qualitatifs auprès des clients. 2. Marketing : Projet de création d'un BO de Gestion de Petites Annonces.• Rédactions des spécifications – Cahier des Charges Fonctionnelles. • Maquettages.• Recettes.3. Commerce : • Support aux commerciaux :Tutoriels – Outils d’aide à la vente – Outils de suivis des clients. • Proposition d’upselling auprès des clients. 4. Supervision : • Organisation de l’activité du service clientèle sur la Petite Annonce VN :- Création du planning hebdomadaire.- Formation sur le produit.- Répartition de la clientèle.- Accompagnement sur la gestion de leurs portefeuilles.- Rédaction et mise en place des process. 5. Techniques : • Mises en place des solutions techniques d’importation des annonces.• Gestion du matching des annonces entre Neowebcar et le référentiel Argus.• Optimisation de l’importation des annonces dans notre système. • Mise en place des flux d’annonces.

Région De Paris, France

• Intégration Contrat & Facturations ( CRM ). • Contacts et liaisons avec les Commerciaux. • Création & Mise en ligne des annonces. • Création & Mise en ligne des publicités affichées. • Traitement de base de données.• Reporting - Traitement des leads. • Gestion de la satisfaction client. • Téléventes.

Enghien-Les-Bains

• Mise en place du Merchandising.• Réapprovisionnement rayons. • Accueil Clientèle. • Conseil Clientèle.• Hôtesse de caisse. • Stocks et commandes. • Satisfaction et fidélisation clients.

Région De Paris, France

• Publication annonces Premium : Papiers & Web.• Modération des annonces.• Estimation Cote Argus & Conseils clients sur leurs projets d’achat. • Orientation vers le véhicule le mieux adapté à leurs quotidiens.• Facturations & Compte-rendu des CA mensuels. • Gestion des litiges.• Accueil de la clientèle.

Région De Paris, France

• Gestion des dossiers & Classements des dossiers.• Accueil, Renseignements & Conseils clientèles. • Proposition des Services & Produits Commercialisés.• Secrétariat classique (Saisie des données, archivage, tri de courrier, gestion des appels téléphoniques)