Celia Wong Email & Phone Number

Dubai, Ae

Oo

Dubai, Dubai, Ae

Responsible for relocating group equipment to other countries in the region, identified reliable 3rd party logistics providers and obtained competitive rates. Handled complete door-to-door movement until equipment delivered to final location with reduced logistics cost.Being the account manager for all major freight forwarders on project basis. Base on RFQ received, run feasibility analysis, provided optimized logistics solution, submitted commercial and technical proposal. Took full responsibility of all logistic projects, being the sole contact toward client for project execution. Obtained required resources from each department for project execution. Prepared required route surveys, method statement, drawings, risk analysis; liaise with operations department and ensure execute projects within schedule and budget.Supervised whole operation cycle of project logistics activities, provided recovery plan if required.Maintained relationship with key accounts, identified sales lead and create opportunities with new clients for project logistics.Supported sales team with RFQ, adjusted logistics strategies, prepared technical and commercial proposals for turnkey logistics service.Conducted analysis to identify opportunities for cost savings and process improvements.Improved the procedures in cooperation with operations team, developed and introduced new forms of logistics reporting.

Tehran, Ir

Took full responsibility of logistics activities for all customers, managed logistics operations for all projects and shipments.Established and maintained relationships with external key stakeholders: carriers, vessel owners, shipping agents and freight forwarders, sourced potential partners internationally to ensure excellent quality service to customers.Took lead role in marketing, business development strategies, developed partnership with major business customers. Provided customers with presentations, operating and service packages. Updated customers regarding changes and trends within transportation and logistics industry on regular basis.Identified and developed new sales opportunities and ensure best market strategies are accomplished. Developed 4 VIP customers and expanded annual sales record by 18%, generated profit margin over USD 500,000 yearly.Developed tender strategies and submissions, produced method statements, surveys, budgets, pre-feasibility studies, presentations and proposals. Recent awarded projects include but are not limited to steel plants of approximately 450,000FT heavy lifts and structural cargoes.Managed service performance within the group, analyzed service issues and implemented performance processes to enhance future service satisfaction.Ensured regular market research and study, keep management informed by reviewing and analyzing project reports, summarizing information and identifying trends.

Tehran, Ir

Planned and implemented logistic strategy for customers by providing detailed data and information (road survey, routes, transit time, delivery period etc.) within logistics field.Contracted additional carriers, shipping agents and freight forwarders, ensuring competitiveness also provided customers with greater flexibility and less-expensive logistics options.Maximized profits by strengthening relationships with carriers, shipping agents and freight forwarders by effectively negotiating pricing.Supervised daily operations for all projects and shipments, ensured customer satisfaction by analyzing shipments and proactively identifying potential issues for resolution.Oversaw and completed accurate billing to clients based on pricing established and followed up on payment.

Tehran, Ir

Chartered barges and vessels on voyage/time charter basis. Grew sales base over 4 million dollars.Negotiated best rates with brokers, agents, vessel owners and charterers. Conducted freight, detention and demurrage negotiations.Concluded charter party and voyage/time charter calculations, carried out market analysis to ensure competitive quotations for both company and clients.Assisted in the design of heavy lift/project cargo stowage plans and procedures in consultation with clients and engineering department.Issued voyage instructions to master and Notices/Alerts to all involved parties for vessel’s schedule and movement status.Maintained bunker, diesel and fresh water consumption records for charted vessels, raise necessary requisitions and follow-up on supply to ensure smooth operation.

Tehran, Ir

Developed and executed logistical plans as per customer's requirements. Organize shipments with carriers, freight forwarders, suppliers and customers.Preparation of shipping documentation including Commercial Invoice, Certificate of Origin, Bill of Lading, Shipping Bills etc..Coordinated with carriers and freight forwarders to ensure timely delivery of shipments.Supervised all operational activities and tracking shipments status (departure, arrival, customs clearance, POD, etc.), update customers on timely basis.Handled customer complaints and implementing corrective actions.Ensured all financial paperwork was processed and maintained, verified payment amounts and billing.

Answered customer inquiries and resolved issues in a timely and professional mannerInvestigated and resolved customer complaintsProvided excellent customer service by taking extra steps to ensure customer satisfactionMonitored customer service metrics to identify and resolve issuesTrained new customer service representatives on company policies and proceduresAssisted customers with product questionsCreated support documentation