1. Completes client eligibility checks and conducts initial screening of clients.2. Provides program information and direct individuals to appropriate Centre Staff.3. Answers incoming telephone calls by adhering to service standard expectations. 4. Contacts potential clients via email/phone to introduce WorkBC Employment Services.5. Enter case notes in ICM relating to interactions with clients.

Studying under Simon Fraser University's Human Resources Management Certificate Program. Currently working toward obtaining the CPHR Certification. Already gained professional knowledge in talent management, organizational engagement, recruiting and selection strategy, and workplace planning.

1. Managed staff orientations and training & created handbooks and manuals to onboard new course consultants.2. Guided clients with information on topics such as college or university degree programs, financial aid opportunities, and career planning.3. Handled over 80 university applications with timely submission of required documents for universities across North America.4. Hosted information sessions and seminars, resulting in new leads and clients5. Facilitated constructive and regular communications with clients via Zoom meetings and in person.

1. Executed weekly staff meetings and scheduled client appointments daily.2. Administered clinic inventory activities by ordering, requisitions, stocking, and receiving shipment.3. Managed paper and electronic filing systems by routing various documents, taking messages, and managing incoming/outgoing mail.4. Developed and updated spreadsheets/databases to track, analyze and report on performance/sales data.

1. Screened applicant resumes and coordinated both phone and in-person interviews. 2. Designed, developed, and implemented effective teacher training programs to effectively coach 10 teacher trainees in becoming independent teachers. 3. Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.

1. Conducted onboarding presentations to energize the workforce and set organizational expectations.2. Organized schedules of the entire teaching faculty with the marketing team, leading to an increase in student enrollment from less than 50 to 150 students in 6 months. 3. Maintained student satisfaction with forward-thinking strategies focused on addressing student needs and resolving concerns.

1. Collaborated with a team of 30 teachers worldwide to support over 200 students' social, emotional, and learning development.2. Coordinated employee training programs to improve productivity and performance.3. Facilitated monthly discussions with other institutions to discover more innovative methods and effective ways to further enhance educational programs.4. Assisted with performance evaluations and identified areas for improvement to provide opportunities for growth.5. Prepared weekly reports and advised executive leaders in decision-making processes.