AeroLeads people directory · profile
Celia Ballou Email & Phone Number
Customer Implementations Manager
at
Fuel Me
1 work email found
@fleetio.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Customer Implementations Manager
Location
Charleston, South Carolina, United States
Who is Celia Ballou? Overview
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Quick answer
Celia Ballou is listed as Customer Implementations Manager at Fuel Me, based in Charleston, South Carolina, United States. AeroLeads shows a work email signal at fleetio.com and a matched LinkedIn profile for Celia Ballou.
Celia Ballou previously worked as Associate Manager, Onboarding Services at Fleetio and Lead Customer Success Specialist, Onboarding Services at Fleetio. Celia Ballou holds · Bachelor Of Arts, French Literature from New York University, College Of Arts And Science.
Company email context
Email format at Fuel Me
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{first_initial}{last}@fleetio.com
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Profile bio
About Celia Ballou
I am a passionate and results-driven Manager with extensive experience in the SaaS industry, currently leading initiatives at Fleetio to elevate customer onboarding experiences and drive significant revenue growth. With a strong background in leadership, I excel in developing high-performing teams and enhancing customer relationships through innovative strategies.Key Highlights:Revenue Growth & Retention: Mastered renewal negotiations and client onboarding, contributing over $212K in committed revenue.Leadership: Transformed an Onboarding Services Team from 2 to 6 members, instilling robust operational protocols that significantly enhanced our service delivery.Customer Satisfaction: Achieved a Net Promoter Score (NPS) of 74, reflecting our commitment to outstanding customer service.Technical Proficiency: Highly skilled in tools such as Slack, Salesforce, and Zendesk, which are instrumental in improving our team’s productivity and customer interactions.At Fleetio, I have led the development of cutting-edge customer onboarding packages, aligning team efforts with customer needs for seamless integration and increased customer time to value. My role as a Product Subject Matter Expert further allows me to bridge customer feedback with actionable product enhancements.
Listed skills include Public Relations, Event Planning, Editing, Cision, and 5 others.
Current workplace
Celia Ballou's current company
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11 roles
Celia Ballou work experience
A career timeline built from the work history available for this profile.
Associate Manager, Onboarding Services
Spearheaded the development and relaunch of innovative customer onboarding packages, enhancing the initial customer experience and engagement.Implemented key metrics for the Executive Leadership Team (ELT) to systematically track and evaluate onboarding impact and overall team performance.Collaborated extensively with Sales and Enablement teams to enhance.
Jan 2024 - Aug 2024
Lead Customer Success Specialist, Onboarding Services
Successfully onboarded an average of 50 customers per quarter, managing accounts ranging from $1.5K to $25K in Annual Recurring Revenue (ARR).Maintained an average Net Promoter Score (NPS) of 74 for customers during the onboarding phase, reflecting high customer satisfaction.Expanded the Onboarding Services Team from 2 to 6 members to better manage.
May 2021 - Jan 2024
Customer Success Manager
Managed a portfolio of 30+ customers ranging from 25K-68K+ in ARROnboarded and implemented Fleetio for 17 new customers, which included troubleshooting workflows and managing feedback to our Product TeamConducted regular Quarterly Business Reviews to ensure customer success and positive outcomesRetained customers through renewal negotiations resulting in.
Feb 2020 - May 2021
Customer Success Analyst
Developed playbooks and processes for managing Fleetio’s SMB customersFostered customer engagement through targeted outreach and training opportunities
Oct 2019 - Feb 2020
Customer Support Specialist
Responded to 110+ tickets per week, maintaining a 93% CSAT score and 72% one-touch response rate, while also maintaining a 19% missed call rate Identified system bugs, escalated issues to product and notified customers of updates and resolutions
Sep 2018 - Oct 2019
Strategic Account Manager
Communicate client program requirements to technical implementation teams prior to go-liveIdentify inefficiencies and issues with client programs; coordinate with technical teams to implement solutions; advise clients on corporate giving best practicesManage customer support team on end-user and non-profit outreachConduct trainings and walk-throughs on.
Mar 2016 - Sep 2016
Program Coordinator
Worked closely with clients to ensure success of their corporate giving programs by ushering employee matching gift applications through the approval process and disbursing funds to the charitiesProvided end-user support for employees and non-profit administrators using the Good Done Great softwareGenerated reports prior to and post disbursement of.
Jul 2015 - Mar 2016
Prepared Foods Supervisor
Oversaw Front-of-House operations such as department set-up and close, safety logs and staffing Trained employees on department standards Communicated updates from Store Leadership to Team Members
Sep 2014 - Mar 2015
Team Mentor
Facilitated meetings with Regional Coordinator; relayed trainings to all Team Mentors Developed and conducted monthly OSHA and Food Safety trainings for 50+ team members Executed company orientation for new-hires
Mar 2014 - Mar 2015
Language Assistant
Taught French elementary school students basic English words and phrases. Developed lesson plans, homework assignments and tests for classes of differing levels of English proficiency.
Oct 2010 - May 2011
2 education records
Celia Ballou education
· Bachelor Of Arts, French Literature
New York University, College Of Arts And Science
· Certificate, Public Relations
The School Of Continuing And Professional Studies At Nyu
FAQ
Frequently asked questions about Celia Ballou
Quick answers generated from the profile data available on this page.
What company does Celia Ballou work for?
Celia Ballou works for Fuel Me.
What is Celia Ballou's role at Fuel Me?
Celia Ballou is listed as Customer Implementations Manager at Fuel Me.
What is Celia Ballou's email address?
AeroLeads has found 1 work email signal at @fleetio.com for Celia Ballou at Fuel Me.
Where is Celia Ballou based?
Celia Ballou is based in Charleston, South Carolina, United States while working with Fuel Me.
What companies has Celia Ballou worked for?
Celia Ballou has worked for Fuel Me, Fleetio, Good Done Great, Whole Foods Market, and Education Nationale.
How can I contact Celia Ballou?
You can use AeroLeads to view verified contact signals for Celia Ballou at Fuel Me, including work email, phone, and LinkedIn data when available.
What schools did Celia Ballou attend?
Celia Ballou holds · Bachelor Of Arts, French Literature from New York University, College Of Arts And Science.
What skills is Celia Ballou known for?
Celia Ballou is listed with skills including Public Relations, Event Planning, Editing, Cision, Factiva, French, Mailchimp, and Zendesk.
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