Célia Marcelino Email & Phone Number

Leiria, Pt

Leiria E Região, Portugal

Responsável pela gestão da marca Redbull e dinamização de um conjunto de POS no mercado da Grande Distribuição (Sonae, Intermarché e Pingo Doce, etc);Responsável pela negociação de espaços, forcing de encomendas, assegurar a implementação de acções negociadas centralmente, controlo de rupturas e pvp´s, crescimento da visibilidade e presença da marca Redbull nos pontos de venda;Responsável por garantir as quotas de espaço adequadas ao peso da marca no mercado; Avaliação e análise de acções da concorrência;Report diário do trabalho efectuado;

Leiria E Região, Portugal

Angariação, acompanhamento pós-venda e gestão de clientes; Celebração de contratos de prestação de serviços; Realização/Efetivação de cobranças de faturas junto dos clientes; Verificação e inserção informática da informação e dados relativos à gestão comercial e cobranças dos clientes.

Batalha, Leiria, Portugal

- Commercial monitoring to the spanish sales agents, identifying their needs and providing support accordingly;- Registration of Commercial activity in Spain and follow-up of internal processes;- Preparation of various statistics related to the Commercial Directorate.

Human Resources:-Payroll-Rota and tasks management-Performance (productivity and quality) analysis and follow-up-Monthly reports- Personal development Plan and Disciplinary Processes-Hire and train new personnel-Team Building activities-Produce and keep up-to-date internal processes-Design new resources for the team ~-Knowledge of Spanish Labour LawCustomers:-Sort out escalated complaints-Monitor the chat rooms and players recurrent behavioursProject-Assist CEM with general projects-Assist Marketing with promotions implementation-Suggest and devise new ways to simplify internal processesFinances-Process payments-Deal with fraud cases-Follow-up of missing paymentsIT:-Coordinate new implementations with the team to minimise impact on players-Act as a bridge bettween the team's feedback of players and the IT team to improve our website-Test changes and implementationsTranslationsCross-Team tasks-Advise and offer continuous support to our chat Moderators-Back-up the team-Revise complicated cases regarding customers in the chat rooms-Export relevant training from one team to the other

Madrid, Spain

- Manage the relationship between HomeAway and Property Managers with world class client. - IPM's support (Integration Properties Managers) with the integration of the properties and synchronize information for publication. - Participation in events as a trainer to increase the quality of the adverts and give a higher yield.- E-mail and phone customer service.- Copywriter: English to Portuguese and Spanish to Portuguese.- Articles inclusion into the Internal and/or External Portal. - Lead and coordinate teams. - Call's evaluations made by operators. - Software Skills:Salesforce, JIRA, Trips administration and admin system internal fraud detection

Leiria - Portugal

Ensure food quality control - (HACCP, good manufacturing practices, audits, performance evaluation, suppliers, returns, receipt of raw materials, study of the validity of the products, inventory management, control of hygiene, ...), use of PHC program, administrative support

Paris - França

Manage in a personalized way real estate managers in order to establish partnerships maintaining customer loyalty. Responsible for the profitability of the account at the agency, concentrating all the information relating to billing. Orientation objectives. Software Skills: Trips administration, Salesforce, Campaigncommander, Ciel Rextranslator; English/Portuguese and Spanish/Portuguese translations; Internal fraud detection (Trust §Security department)

Leiria - Portugal

Teach the benchmark for training in Food Hygiene and Safety, HACCP, Quality Management

Leiria - Portugal

Responsible preparation of menus, preparing fact sheets, maps work, accounting, inventory management, management stewardshipResponsible for food quality control

Valência - Spain

Environmental impact assessment in agricultural practices in the cultivation of chufa in the Valencian Community; Detection of possible development needs of the LCA methodology to enable its application in agriculture of the Valencian Community and the rest of Spain

Leiria - Portugal

Quality Control and Physical-Chemical Analysis

Engineering Degree In Agro-Food (Nível V), 16

Microbiology – (Nível Iv), 16