Celia Morales Email & Phone Number

Orlando, FL, US

Coral Gables, Florida, United States

• Managed the strategic and creative design of the company’s marketing and communication activities andmaterials
• Created, coordinated, and implemented company culture development programs such as Think Tank, PNS University and Tuition Reimbursement program
• Developed, implemented, and monitored systems and procedures necessary to effectively operate the marketing and communications function for the company
• Implemented and coordinated communication channels to obtain regular input from employees and strategic partners regarding the quality of programs and services
• Championed the organizational initiative pertaining to Quality Improvement edification of staff
• Established educational forums for the organization on the required guidelines and processes in preparation for three consecutive successful NCQA (National Committee of Quality Assurance) Utilization Management.

Miami Florida

• Oversaw the marketing functions for Provider Network Solutions (PNS) and affiliate companies
• Managed all corporate communication channels including: social media, press releases, newsletters, web content, presentations and collateral
• Planned and executed corporate events such as networking functions, trade shows, special events and staff retreats
• Develop interdepartmental workflows and mapped critical business functions to implement company-wide Standard Operating Procedures (SOPs)
• Facilitated goal setting for the company, departments, and individual staff member using SMART methodology
• Participated in strategic planning meetings as a member of the leadership team

• Successfully spearheaded the NCQA (National Committee of Quality Assurance) Certification for the company
• Oversaw and assisted in the re-branding of corporate image that resulted in improved online visibility and market engagement by 67%
• Created the structure and content of the PNS Individual Development Program and executed the project plan including financials and roll-out timeline
• Managed and coordinated the complete re-vamping of company-wide IT and telephone systems
• Developed and implemented a virtual dermatology provider network in ten managed care centers
• Initiated ticketing system for tech support requests

• Assisted the team with new client on-boarding, benefit selections and submission of completed enrollment forms
• Managed annual open enrollment period during 4th quarter and prepared all pertinent documentation
• Maintained benefit/401k files

• Managed and oversaw the scheduling and workload of coding auditors
• Developed job descriptions to properly support human resource needs
• Integrated new hires into project teams and processes
• Executed projects based on client needs and expectations
• Built work plans and delegated tasks to appropriate personnel
• Set clear expectations and goals for project teams

• Developed a literacy and early education program for preschool children
• Communicated with parents about educational development and behavioral concerns
• Supervised students and established policies and procedures for inside and outside the classroom activities
• Trained on emergency procedures and protocol
• Actively supported school fundraising activities

• Assisted with computerized instruction and related activities in the classroom or assigned learning environment
• Communicated and maintained effective relationships with adult students, staff and members of diverse communities
• Provided training on school program policies and procedures
• Utilized various learning computer programs geared to meet class objectives and student needs

Project Management And Computer Applications

Associates Of Arts