Celia Newlands Email & Phone Number

Brisbane City, Qld, Au

Wynnum, Queensland, Au

Collaboration/Community Manager:As part of a collective business community, I help encourage & develop new beneficial business relationships, as well as strengthening existing collaborations, forming small teams of connected businesses who 'work together to grow together'. Blog: https://umbrellaspaces.blogspot.com/General Manager: With the community now established, my focus is now around facilitating growth within our community, through business process development and consolidation. Before running my own business, I spent many years setting up & managing Customer Service and Telesales Departments - including improving employee performance & morale through appraisals, training & development.I can help you create effective teams with multiple skillsets, attract & retain your ideal clients & employees, & ultimately achieve your goals. I do this by encouraging you to enhance your business offerings to your customers (Internal AND External).Continued training in Psychology, Customer Service, Change Management, Marketing, Sales and Mentoring has further developed my effectiveness as a General Manager. Customer Experience & Customer Care are fast becoming a way to stand out from the crowd – do you truly know how your business is perceived by your customers? I want to help you cultivate a loyal community who will become your best advocates! If you are in a business rut, or going through a growth phase, & feel overwhelmed - trying to map & build processes, provide & understand reports, and ultimately, get clarity and purpose - let's talk, and see how I can help.

Wynnum / Manly Qld

As Community Manager, I connected many of our members with successful referrals within their first week! Some are still working together, since 2013!I love running my own business - but in over 15 years of doing so, I've heard so many stories similar to my own..... "I find myself emptying the dishwasher/ hanging out the washing/ deciding what's for dinner/ (insert your own distraction here)...""I miss having colleagues with expertise to help me in areas I'm not as knowledgeable in - Excel, Finance, Web design, Marketing, Admin (insert your pain point here...)..." After lots of research, I saw a gap in the market to solve all these problems, and more. I opened a suburban Flexible Workspace in 2015. 6 years later, I had hosted well over 100 businesses & consultants, in professional meeting rooms, boardrooms, coworking desks & private offices.Since I began networking in the local area in 2013, I've been helping to create & nurture relationships between local small businesses. Building trust, and learning about all the amazing specialist consultants & contractors that are within our local community, I work closely with different groups of collaborative individuals who can come together and help provide the services you need. To enhance and grow your business.In 2021, I was excited to move to a shared office locally with some of those collaborative partners, in a stunning new location, where the focus shifted to the collaborative & growth areas of my expertise. I help those I work alongside, as well as other local consultants & contractors, to proactively network & collaborate, to enhance and grow all of their businesses & capabilities.With a firm belief that flexible & collaborative working environments will continue to become more commonplace, I continue to promote the benefits - to help everyone live a more balanced & flexible life - encompassing work, life and sufficient time to recharge. Blog: https://umbrellaspaces.blogspot.com/

Brisbane, Queensland, Australia

The Sage Room is a collective of small businesses working together, as highly independent and interdependent businesses, to grow each and all of our businesses, whilst expanding our impact.

Brisbane, Australia

Beginning with business support as an Executive Assistant for Amy, over time my role has expanded through marketing and research, and eventually to the strategic growth of Nurturing Confidence. Through my experience in corporate management, and more recently within small business management, I have been able to help with the overall strategy for marketing and overall sustainable growth. Working with Amy and the team, we cohesively created new paths to grow the reach of Amy's amazing work - to individuals looking to step up their career confidence, - small or large teams who want to become more resilient and dynamic, and - help everyone be able to communicate more effectively as leaders. More recently, the team and the business have expanded, and my role is now focussed specifically on General Management, working in close collaboration with the rest of the management team, including the new online courses being offered to a worldwide audience.

website: https://www.soimarriedanextrovert.com/Started a blog, named after my favourite movie "So I Married an Axe Murderer"... I only recognised myself as an introvert in around 2013, and spent the next 3 years recovering from the secondary, more shocking realisation, that in 2002, I had married an extrovert! (or extravert, depending on your preference) Learning to navigate our very different personalities, and understanding my kryptonite-like energy, was really life-changing for me/us, but also lots of fun, with many comedic moments and situations. I love to write, so it seemed like a good idea 😊. It's taken me almost 6 years to create a flexible life that allows me time to write, and in the process, I've also started writing two books - one for teens, the other around my growing up and trying to 'fit in' to an extrovert world..

Brisbane, Australia

Flexible working requires flexible mindsets and flexible work styles. It is about people working in ways that allow them to achieve their best and for employers to reap the rewards. Making the most of employees means supporting innovative and diverse work arrangements - from the night owl starting and finishing late, job-sharing and part-time work, to name a few. Over the past 50 years, there have been significant changes in technology, our family structures, communication, recreation, entertainment and job roles - and this is going to continue to rapidly evolve. But work structures - hours, location, and work practices - have not kept pace. Now is the time for working flexibly to align with the rest of the changes in society.Join the conversation via social media. #FlexWorkFullLife #GenderFlexGap #TackleFlexismFor me, flexibility has been part of my working life since 2006 when I started working for myself, and I now encourage others to find ways to make their life and work blend in a flexible and balanced way. So many jobs have the potential for flexibility, and I am delighted we are moving towards this being a reality for more and more people each year. Lets keep talking about it and sharing it, to keep it being talked about in the media and in HR departments worldwide!

Brisbane, Australia

As a consultant with Optimum Contact, my experience in Customer Service Management and Departmental Auditing was used to assist organisations, enhance services, and reconnect with their clients. The team at Optimum Contact know the best techniques that work when it comes to the kind of ‘human-to-human’ contact that organisations sometimes need to help ‘cut through the noise’.A range of national industry associations and not for profit organisations have benefited from the Optimum Contact ‘touch’. By operating like an extension to their clients’ team, The Optimum team are able to mirror the organisation’s ideals, ethics and brand values: it’s a partnership not an outsourcing arrangement.

Bridge Of Earn, Perth, Scotland

| Administrative Consultant |

Glasgow, United Kingdom

| Recruited to manage new helpdesk | Change Management through business integration (Stiell Facilities integrated into MacAlpine Group) | Part of small internal group assisting with implementation of new Facilities Management computer software, including testing | Asked to carry out internal audit of Service Department processes, to facilitate improved team working | Successfully managed team to meet client agreed SLAs and KPIs |

Glasgow, United Kingdom

| Successfully managed Customer service teams - both Sales & Service, to meet agreed SLAs and KPIs |

Glasgow, United Kingdom

| Started up Telemarketing Department for business interior design company; researching, sourcing leads | Appointment generation for Sales and Design Architects, and appointment allocation throughout the UK |

Glasgow, United Kingdom

| Recruited for WMIs first Customer Service Centre outside the USA | Promoted to newly created position of Department Supervisor in first 12 months | Took part in internal Management Training Programme – The Waste Academy, a small group of individuals chosen for leadership development | Promoted to Regional Manager, which included writing and executing Telesales Campaigns, attending and reporting into Regional and National Monthly Management meetings. Assisted in development of KPI reporting for European Centres | Part of National internal team of testers/trainers for new company-wide sales & service software | Central team member in office integration during company merger |

Glasgow, United Kingdom

| Recruited to run telesales campaigns for a new secure shredding service |

Perth, United Kingdom

| Data Processing | Accounts | Customer Service | Promoted to Telesales Consultant for Northern Scotland and remote islands | Asked to participate in a company Brainstorming group, to develop new innovative ideas for business improvement |

Diploma, Leadership And Management, Pass

BSBCMM511 Communicate with influence BSBCRT511 Develop critical thinking in others BSBLDR523 Lead and manage effective workplace.

A Foundation In Aboriginal And Torres Strait Islander Cultural Competence

A foundation level knowledge in Aboriginal and Torres Strait Islander history, cultures and societies - a nationally accredited course. 10.

Small Business Administration/Management, Cert Iv

Unit Code Unit Name BSBCUS402 - Address customer needs BSBLDR501 - Develop and use emotional intelligence BSBMKG413 - Promote products.

Strategic Management, 100%

Context & Principles of Strategic Management External Strategic Management Principles Competitive Strategies Management Errors

Project Management, Certificate

online short course covering basics of Project Management

Change Management, Change Management Foundation Course

- Change & the Individual - Change & the Organisation - Communication & Stakeholder Engagement - Change Management Practice

Coaching And Mentoring, Certificate

Modules: Defining Coaching & Mentoring | Setting Goals | Understanding the Realities | Developing Options | Wrapping Up | Trust | Feedback.

Introduction To Psychology

Work-Life Balance, Certificate

Modules: Benefits of Healthy Balance | Signs of Imbalance | Employer Resources | Time Management | Goal Setting | Optional Ways to Work |.

Continuous Improvement (Short Course), Certificate Of Completion

learning about the importance of continuous improvement; the continuous improvement cycle; how to identify areas for improvement.

Conducting Internal Audits (Short Course), Certificate Of Completion

Learning about conducting a pre-audit meeting, gathering and reviewing relevant information, assessing and reviewing findings, developing.

Social Media Marketing, Diploma

Bookkeeping

Cognitive Behavioural Therapy, Certificate

Assertiveness And Behaviour, Certificate

Online course to further knowledge

Certificate, Customer Service, Refresher Course To Update Customer Service Skills And Adopt Latest Practices

Heritage And Environmental Interpretation In Tourism

Rock Music

Education record