Celia Newlands Email and Phone Number
Celia Newlands phone numbers
Challenging the definition of success and leadership towards fulfilment, happiness and experience of life, by bringing perspective, connection and accountability to small business owners. Creating spaces to explore collaborative ways for success.After moving from Scotland to Brisbane in 2011, I set up Central Business Associates in 2015, to enable local businesses to have a new collaborative way to work together in the Brisbane Bayside area. It has become a community in the most authentic sense.My knowledge and understanding of the benefits of collaborative team building, the importance of customer service, and the impact and process of change, are all ideally suited to help small businesses and entrepreneurs enhance their skills in these areas. Initially, I created flexible workspaces to have a professional, shared environment to show how easily you can incorporate these business-changing processes into your business. Central Business Associates is no longer about the physical space - it is about the collaborative community which resulted from the provided environment. The ongoing relationships which have developed between local specialist small businesses since 2015 have created trust, connection and team-building, where previously most worked independently. We now have groups of people who present as collaborative teams to win clients together. Clients love the opportunity to get all the support services they need, from other local, trusted small businesses. Locals working with locals whenever possible, is our goal – Community and Collaboration, over Competition. Drawing upon over 25 years’ personal experience in the following areas - Small Business Management | Customer Service | Change Management | Community Building | Entrepreneurship | Helpdesk Management | Business Improvement | Innovation | Small Business | Research & Development | Business Development | Business Retention | Account Management | Administration | Recruitment | Staff Management | Training | Management Consulting, I've worked in Blue-chip companies, Government Departments, Family-owned businesses, Not-for-profits, and since 2006 have been running my own businesses. All of this experience allows me to serve as a Virtual General Manager for your small business - helping you organise & grow your business. So you can get on with the stuff you love to do.I look forward to seeing how Central Business Associates can help you transform your business. Contact me today to discuss how we might work together!E: celia@centralbusinessassociates.com.au
Central Business Associates
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Collaboration Consultant, General ManagerCentral Business AssociatesBrisbane City, Qld, Au
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General Manager, Collaboration ConsultantCentral Business Associates Sep 2016 - PresentWynnum, Queensland, AuCollaboration/Community Manager:As part of a collective business community, I help encourage & develop new beneficial business relationships, as well as strengthening existing collaborations, forming small teams of connected businesses who 'work together to grow together'. Blog: https://umbrellaspaces.blogspot.com/General Manager: With the community now established, my focus is now around facilitating growth within our community, through business process development and consolidation. Before running my own business, I spent many years setting up & managing Customer Service and Telesales Departments - including improving employee performance & morale through appraisals, training & development.I can help you create effective teams with multiple skillsets, attract & retain your ideal clients & employees, & ultimately achieve your goals. I do this by encouraging you to enhance your business offerings to your customers (Internal AND External).Continued training in Psychology, Customer Service, Change Management, Marketing, Sales and Mentoring has further developed my effectiveness as a General Manager. Customer Experience & Customer Care are fast becoming a way to stand out from the crowd – do you truly know how your business is perceived by your customers? I want to help you cultivate a loyal community who will become your best advocates! If you are in a business rut, or going through a growth phase, & feel overwhelmed - trying to map & build processes, provide & understand reports, and ultimately, get clarity and purpose - let's talk, and see how I can help.
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Community ManagerCentral Business Associates Pty Ltd Apr 2013 - Jan 2021Wynnum / Manly QldAs Community Manager, I connected many of our members with successful referrals within their first week! Some are still working together, since 2013!I love running my own business - but in over 15 years of doing so, I've heard so many stories similar to my own..... "I find myself emptying the dishwasher/ hanging out the washing/ deciding what's for dinner/ (insert your own distraction here)...""I miss having colleagues with expertise to help me in areas I'm not as knowledgeable in - Excel, Finance, Web design, Marketing, Admin (insert your pain point here...)..." After lots of research, I saw a gap in the market to solve all these problems, and more. I opened a suburban Flexible Workspace in 2015. 6 years later, I had hosted well over 100 businesses & consultants, in professional meeting rooms, boardrooms, coworking desks & private offices.Since I began networking in the local area in 2013, I've been helping to create & nurture relationships between local small businesses. Building trust, and learning about all the amazing specialist consultants & contractors that are within our local community, I work closely with different groups of collaborative individuals who can come together and help provide the services you need. To enhance and grow your business.In 2021, I was excited to move to a shared office locally with some of those collaborative partners, in a stunning new location, where the focus shifted to the collaborative & growth areas of my expertise. I help those I work alongside, as well as other local consultants & contractors, to proactively network & collaborate, to enhance and grow all of their businesses & capabilities.With a firm belief that flexible & collaborative working environments will continue to become more commonplace, I continue to promote the benefits - to help everyone live a more balanced & flexible life - encompassing work, life and sufficient time to recharge. Blog: https://umbrellaspaces.blogspot.com/
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DirectorSage Room Jun 2022 - PresentBrisbane, Queensland, AustraliaThe Sage Room is a collective of small businesses working together, as highly independent and interdependent businesses, to grow each and all of our businesses, whilst expanding our impact. -
General ManagerNurturing Confidence Jul 2014 - PresentBrisbane, AustraliaBeginning with business support as an Executive Assistant for Amy, over time my role has expanded through marketing and research, and eventually to the strategic growth of Nurturing Confidence. Through my experience in corporate management, and more recently within small business management, I have been able to help with the overall strategy for marketing and overall sustainable growth. Working with Amy and the team, we cohesively created new paths to grow the reach of Amy's amazing work - to individuals looking to step up their career confidence, - small or large teams who want to become more resilient and dynamic, and - help everyone be able to communicate more effectively as leaders. More recently, the team and the business have expanded, and my role is now focussed specifically on General Management, working in close collaboration with the rest of the management team, including the new online courses being offered to a worldwide audience. -
BloggerSo I Married An Extrovert Jan 2016 - Presentwebsite: https://www.soimarriedanextrovert.com/Started a blog, named after my favourite movie "So I Married an Axe Murderer"... I only recognised myself as an introvert in around 2013, and spent the next 3 years recovering from the secondary, more shocking realisation, that in 2002, I had married an extrovert! (or extravert, depending on your preference) Learning to navigate our very different personalities, and understanding my kryptonite-like energy, was really life-changing for me/us, but also lots of fun, with many comedic moments and situations. I love to write, so it seemed like a good idea 😊. It's taken me almost 6 years to create a flexible life that allows me time to write, and in the process, I've also started writing two books - one for teens, the other around my growing up and trying to 'fit in' to an extrovert world..
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Flexible Working Day AmbassadorFlexible Working Day Apr 2019 - PresentBrisbane, AustraliaFlexible working requires flexible mindsets and flexible work styles. It is about people working in ways that allow them to achieve their best and for employers to reap the rewards. Making the most of employees means supporting innovative and diverse work arrangements - from the night owl starting and finishing late, job-sharing and part-time work, to name a few. Over the past 50 years, there have been significant changes in technology, our family structures, communication, recreation, entertainment and job roles - and this is going to continue to rapidly evolve. But work structures - hours, location, and work practices - have not kept pace. Now is the time for working flexibly to align with the rest of the changes in society.Join the conversation via social media. #FlexWorkFullLife #GenderFlexGap #TackleFlexismFor me, flexibility has been part of my working life since 2006 when I started working for myself, and I now encourage others to find ways to make their life and work blend in a flexible and balanced way. So many jobs have the potential for flexibility, and I am delighted we are moving towards this being a reality for more and more people each year. Lets keep talking about it and sharing it, to keep it being talked about in the media and in HR departments worldwide!
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Contact ConsultantOptimum Contact Sep 2014 - May 2018Brisbane, AustraliaAs a consultant with Optimum Contact, my experience in Customer Service Management and Departmental Auditing was used to assist organisations, enhance services, and reconnect with their clients. The team at Optimum Contact know the best techniques that work when it comes to the kind of ‘human-to-human’ contact that organisations sometimes need to help ‘cut through the noise’.A range of national industry associations and not for profit organisations have benefited from the Optimum Contact ‘touch’. By operating like an extension to their clients’ team, The Optimum team are able to mirror the organisation’s ideals, ethics and brand values: it’s a partnership not an outsourcing arrangement. -
Business OwnerClya Consulting Feb 2006 - Sep 2011Bridge Of Earn, Perth, Scotland| Administrative Consultant |
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Helpdesk ManagerAlfred Mcalpine Aug 2002 - Jun 2005Glasgow, United Kingdom| Recruited to manage new helpdesk | Change Management through business integration (Stiell Facilities integrated into MacAlpine Group) | Part of small internal group assisting with implementation of new Facilities Management computer software, including testing | Asked to carry out internal audit of Service Department processes, to facilitate improved team working | Successfully managed team to meet client agreed SLAs and KPIs | -
Uk Customer Service ManagerMatthew Algie Oct 2001 - Jul 2002Glasgow, United Kingdom| Successfully managed Customer service teams - both Sales & Service, to meet agreed SLAs and KPIs | -
Telemarketing Co-OrdinatorInterdec Working Spaces Mar 2001 - Oct 2001Glasgow, United Kingdom| Started up Telemarketing Department for business interior design company; researching, sourcing leads | Appointment generation for Sales and Design Architects, and appointment allocation throughout the UK |
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Customer Service And Telesales ManagerUk Waste Management Apr 1996 - Jan 2001Glasgow, United Kingdom| Recruited for WMIs first Customer Service Centre outside the USA | Promoted to newly created position of Department Supervisor in first 12 months | Took part in internal Management Training Programme – The Waste Academy, a small group of individuals chosen for leadership development | Promoted to Regional Manager, which included writing and executing Telesales Campaigns, attending and reporting into Regional and National Monthly Management meetings. Assisted in development of KPI reporting for European Centres | Part of National internal team of testers/trainers for new company-wide sales & service software | Central team member in office integration during company merger |
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National Telemarketing Co-OrdinatorJohn W Hannay Apr 1995 - Apr 1996Glasgow, United Kingdom| Recruited to run telesales campaigns for a new secure shredding service |
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Telesales ConsultantBrakes May 1991 - Aug 1994Perth, United Kingdom| Data Processing | Accounts | Customer Service | Promoted to Telesales Consultant for Northern Scotland and remote islands | Asked to participate in a company Brainstorming group, to develop new innovative ideas for business improvement |
Celia Newlands Skills
Celia Newlands Education Details
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Centre For Cultural Competence AustraliaA Foundation In Aboriginal And Torres Strait Islander Cultural Competence -
Cert Iv
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Open2Study100%
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E-Courses4YouCertificate
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Balance GlobalChange Management Foundation Course
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E-Courses 4 YouCertificate
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Perth College Of Further EducationIntroduction To Psychology
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E-Courses 4 YouCertificate
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Adapt Education - Rto 32452Certificate Of Completion
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Adapt Education - Rto 32452Certificate Of Completion
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Shaw AcademyDiploma
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Perth College Of Further EducationBookkeeping
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Course FirstCertificate
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Hrd OnlineCertificate
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Hrd OnlineRefresher Course To Update Customer Service Skills And Adopt Latest Practices
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Lews Castle CollegeHeritage And Environmental Interpretation In Tourism
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Perth College Of Further EducationRock Music
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Plockton High School
Frequently Asked Questions about Celia Newlands
What company does Celia Newlands work for?
Celia Newlands works for Central Business Associates
What is Celia Newlands's role at the current company?
Celia Newlands's current role is Collaboration Consultant, General Manager.
What is Celia Newlands's direct phone number?
Celia Newlands's direct phone number is +614316*****
What schools did Celia Newlands attend?
Celia Newlands attended Tafe Queensland, Centre For Cultural Competence Australia, Tafe Queensland Brisbane, Open2study, E-Courses4you, Balance Global, E-Courses 4 You, Perth College Of Further Education, E-Courses 4 You, Adapt Education - Rto 32452, Adapt Education - Rto 32452, Shaw Academy, Perth College Of Further Education, Course First, Hrd Online, Hrd Online, Lews Castle College, Perth College Of Further Education, Plockton High School.
What are some of Celia Newlands's interests?
Celia Newlands has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Education, Arts And Culture.
What skills is Celia Newlands known for?
Celia Newlands has skills like Management, Change Management, Customer Service, New Business Development, Strategic Planning, Business Development, Sales, Account Management, Project Management, Recruiting, Business Strategy, Business Process Improvement.
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