Celia Sgar Email & Phone Number

As the Co-founder of VendorScoreIT, my mission is to revolutionizing the way businesses manage their vendor performance. With over 15 years of experience in the industry, I have witnessed firsthand the challenges organizations face in finding reliable and efficient vendors. This inspired me to co-create VendorScoreIT, a platform designed to simplify and streamline the vendor selection process.The traditional methods of vendor performance are often time-consuming and prone to errors. Companies frequently struggle to make informed decisions due to a lack of transparent and comprehensive data. Our mission at VendorScoreIT is to transform this landscape by providing a solution that empowers businesses to make smarter and data-driven vendor decisions.VendorScoreIT is a lean but efficient tool to evaluate Vendors. Our tool offers a transparent and efficient way to assess vendor performance, enabling businesses to mitigate risks and ensure successful partnerships. By providing detailed insights and real-time analytics, we help companies make informed decisions that align with their strategic goals.Our automated scorecard is fully customized and will allow you to reflects each vendor's reliability, quality, and overall performance. Our user-friendly interface allows businesses to easily compare vendors, review detailed reports, and make decisions backed by solid data. Additionally, VendorScoreIT offers continuous monitoring and updates, ensuring that our clients always have access to the most current and relevant information.In this role, I leverage my extensive background in IT and business strategy to drive innovation and deliver exceptional value to our clients. I am committed to fostering a culture of excellence and collaboration within our team, ensuring that VendorScoreIT remains at the forefront of the industry.

We are dedicated to helping businesses unlock the full potential of their vendor relationships. With our expert guidance and strategic insights, we empower organisations to streamline vendor processes, optimise costs, and drive operational excellence. From vendor selection and contract negotiation to performance monitoring and risk management, we provide tailored solutions that deliver tangible results.Partner with us to enhance vendor collaboration, reduce complexity, and achieve sustainable business growth.

Remote

Provide IT consultancy services on Vendor Management for Global Organisations. Support and implementation of tools and frameworks to standardise process and manage IT Vendors more effectively. Main activities:• Improve and implement vendor management frameworks, including governances (operational, quarterly, executive) and vendor performance though KPIs and scorecards• Provide effective templates, tools and best practises for vendor management• Review and systematise IT sourcing strategies• Vendor Segmentation (Tiering) and Maturity Assessments• Executives Summaries for Top to Top meetings• Support and best practises for contract management lifecycle and source to pay processesReferences available upon request

Barcelona Area, Spain

Lead the Global VMO nearshore team (Barcelona and Milano). Responsible for the Relationship Management for VMO, including relationship with internal and external stakeholders and Learning & Training. Main activities: • BRM VMO role for Nestlé IT Streams in Workforce 360 and Human Resources. Support and provide framework to Product Management organisation dealing with 3rd party vendors. • Global VMO for Nestlé strategic vendors cross-streams such as IBM and Microsoft. Ensure that service outcomes achieve business. Secure vendor delivery quality and value for money by providing transparent IS/IT vendor performance metrics. Organize and Chair quarterly governance: manage periodic reviews, share metrics, define action plans and monitor actions. • Responsible for the Learning & Training, building the internal capabilities for the Nestlé Product groups and 3rd party vendors on VMO and best practises. • Organisation and participation in the Quarterly IT Partners All Hands and Annual IT Partners' Day with Global CIO.

Barcelona Area, Spain

Implement strong Vendor Performance Management Best Practices, aligned with Nestlé Standards, to maximise value for Nestlé through Vendor Pro-activeness and Multi-Vendor Integration supported by the following main activities: Vendor Governance Framework, Service Agreement Optimisation, and Service Delivery Model Transitioning. This includes activities such as:- Organising and participate in Supplier governance, act as escalation point for some Vendors and support Vendor Exec sponsor in resolving issues- Support teams in creating contracts and Service Agreements.- Ensure adherence to appropriate sourcing governance including delivery models- Train staff and grow maturity in the area of Vendor Management

Barcelona Area, Spain

Responsible for the management of the portfolio of Global applications for Sourcing and Procurement (Ariba, DocuSign)- Responsible for accepting applications into the service- Incident and Problem management including the oversight of third party development and maintenance team.- Ensure applications meet security and compliance standards including disaster recovery planning. - Ensure that the applications availability and maintenance are managed to agreed service levels. - Responsible for the organisation and governance of the portfolio bringing related services and applications together including the co-ordination of IT resources from a number of teams and off-shore suppliers to ensure end-to-end successful delivery of all IT applications and services supporting Group Services functions.

Barcelona

Responsible for the on-going service delivery and controls for Procurement common applications across all Europe Sector markets (20+). This includes Selectica for Contract Management, Bravo for Spend Visibility and Kompas for Juice Lead the on-going refreshes of the Spend Visibility data being accountable for results to the Procurement Spend Visibility SteerCo and leading a network of BIS contacts across all markets in the Europe Sector.Cross-sector responsibilities engaging with senior managers and executives in the BIS and Procurement function and manage the relationship with supplier executives for the delivery of their service contracts.• Procurement Solutions Service Delivery: Lead service reviews with supplier account executives and manage the service related controls for the applications reporting to the Procurement Solutions Service Delivery Manager.• Procurement Solutions Controls reporting: Manage the reporting of the IT general controls for Procurement applications to the Europe Procurement Security and Risk Controls Manager.• Spend Visibility reporting: Lead the project planning and execution of the spend data refreshes from the market ERP’s into the consolidated European reporting tool reporting to the Sector BIS Procurement Engagement Lead

Granada, Spain

Working collaboratively alongside the Account Leadership and HRO Service Delivery teams to deliver superior IT services across the integrated scope for the assigned Enterprise Solution AccountMain Customers: Boehringer Ingelheim, Mondelez, Nationale Netherlanden• Oversee and manage end-to-end delivery for the IT footprint for the assigned clients – including technology related activities during client implementation, support, maintenance and enhancements• Achieving client satisfaction for end-to-end IT services for the clients assigned• Ensure customer solution strictly follows the company standards• Act as first level of escalation for the customer• Manage the P&L, costs and forecasts across the integrated IT scope for customers and being accountable for driving changes that meet those forecasts within the assigned account. • Actively supports delivery interactions with the customer including obtaining change requirements, delivery performance, communications and escalations• Monitors technical performance and completes reporting dashboards• In “Operations only” accounts acts as Service Delivery Director, responsible for customer, explore up-selling opportunities and owning the account P&L• Participate in Transition activities from Implementation to Operations

Granada, Spain

Responsible for the Transition of the Accounts Payables, Receivables and Application Support Departments into the new offshore centre in Kochi (India)• Develop and implement the project plans, monitoring progress in respect of time, costs and quality of the work Assessment and management of project risk and issues• Creation of user documentation and training materials.• Application Support Training on core financial systems such as eNGAge and NSystems, and also on communications systems such as WebEx, Intercall and Docushare. • Other projects: Implementation of new Financial Processes into Sharepoint and Improvement of Purchase to Pay Processes

Granada, Spain

Responsible for managing the NSystems (Credit card and procurement systems) and other core Finance systems within the Application Support Team • Drive team performance by reviewing weekly and monthly performance of staff against agreed targets and KPIs.• Review monthly call logs, liaise with project managers with regards to resource management, ensure all core support processes are documented and up to date and available for public access.• Develop and assess current SLA’s and create new SLA’s when incorporating new systems• Review all standard processes and comply with audit requirements.• Hold monthly One-to-One development reviews and provide input into staff appraisals.• Serve as a point of contact to staff for requesting holidays, reporting sickness and dealing with punctuality and absences.

Granada, Spain

Assisted in the delivery of Central and Internal IT Projects• To provide support to the Group Integration Manager and his direct reports (Project Managers) in delivery of their projects to agreed standards, timescales and costs. • Develop skills as a project manager, delivering key tasks against project plans.• Assist in managing projects for Internal IT and SSC• Develop of all core systems and processes• Responsibility for small projects as directed by line manager• Responsibility for work-streams on larger projects• Play a significant part in any project implementation team with involvement in analysis, project support, documentation and implementation.• Assist in preparation of project related documentation such as PIDS, Process mapping, project plans, project minutes and risks registers.

Granada Area, Spain

Provide in-house technical support across multiple, global applications for internal customers. These applications were used by the Finance, Procurement, AR and AP departments. WebEx and Intercall were also part of the portfolio.• 1st and 2nd Line support, reporting, prioritising, analysing and resolving faults to resolution.• Understanding of the importance of SLAs for the customer communities

London, United Kingdom

Worked as part of a dynamic multilingual team delivering a range of conferencing and support services to multi-national blue chip clients.• Delivered and manage appropriate event services and facilities dependent upon client requirements.• Co-ordinated conference calls achieving Service Level Agreements (SLAs)

Master’S Degree, Languages, Translation And Interpreting (Es - En - Fr - It)

Associate’S Degree, Project Management

Activities and Societies: Project Management Course which provided a broad overview of the make-up of a project and the fundamental.