Celia Sgar Email & Phone Number

As the Co-founder of VendorScoreIT, my mission is to revolutionizing the way businesses manage their vendor performance. With over 15 years of experience in the industry, I have witnessed firsthand the challenges organizations face in finding reliable and efficient vendors. This inspired me to co-create VendorScoreIT, a platform designed to simplify and.

We are dedicated to helping businesses unlock the full potential of their vendor relationships. With our expert guidance and strategic insights, we empower organisations to streamline vendor processes, optimise costs, and drive operational excellence. From vendor selection and contract negotiation to performance monitoring and risk management, we provide.

Remote

• Provide IT consultancy services on Vendor Management for Global Organisations. Support and implementation of tools and frameworks to standardise process and manage IT Vendors more effectively. Main activities:
• Improve and implement vendor management frameworks, including governances (operational, quarterly, executive) and vendor performance though KPIs and scorecards
• Provide effective templates, tools and best practises for vendor management
• Review and systematise IT sourcing strategies
• Vendor Segmentation (Tiering) and Maturity Assessments
• Executives Summaries for Top to Top meetings

Barcelona Area, Spain

• Lead the Global VMO nearshore team (Barcelona and Milano). Responsible for the Relationship Management for VMO, including relationship with internal and external stakeholders and Learning & Training. Main activities:
• BRM VMO role for Nestlé IT Streams in Workforce 360 and Human Resources. Support and provide framework to Product Management organisation dealing with 3rd party vendors.
• Global VMO for Nestlé strategic vendors cross-streams such as IBM and Microsoft. Ensure that service outcomes achieve business. Secure vendor delivery quality and value for money by providing transparent IS/IT vendor.
• Responsible for the Learning & Training, building the internal capabilities for the Nestlé Product groups and 3rd party vendors on VMO and best practises.
• Organisation and participation in the Quarterly IT Partners All Hands and Annual IT Partners' Day with Global CIO.

Barcelona Area, Spain

Implement strong Vendor Performance Management Best Practices, aligned with Nestlé Standards, to maximise value for Nestlé through Vendor Pro-activeness and Multi-Vendor Integration supported by the following main activities: Vendor Governance Framework, Service Agreement Optimisation, and Service Delivery Model Transitioning. This includes activities such.

Barcelona Area, Spain

Responsible for the management of the portfolio of Global applications for Sourcing and Procurement (Ariba, DocuSign)- Responsible for accepting applications into the service- Incident and Problem management including the oversight of third party development and maintenance team.- Ensure applications meet security and compliance standards including.

Barcelona

• Responsible for the on-going service delivery and controls for Procurement common applications across all Europe Sector markets (20+). This includes Selectica for Contract Management, Bravo for Spend Visibility and.
• Procurement Solutions Service Delivery: Lead service reviews with supplier account executives and manage the service related controls for the applications reporting to the Procurement Solutions Service Delivery Manager.
• Procurement Solutions Controls reporting: Manage the reporting of the IT general controls for Procurement applications to the Europe Procurement Security and Risk Controls Manager.
• Spend Visibility reporting: Lead the project planning and execution of the spend data refreshes from the market ERP’s into the consolidated European reporting tool reporting to the Sector BIS Procurement Engagement Lead

Granada, Spain

• Working collaboratively alongside the Account Leadership and HRO Service Delivery teams to deliver superior IT services across the integrated scope for the assigned Enterprise Solution AccountMain Customers: Boehringer.
• Oversee and manage end-to-end delivery for the IT footprint for the assigned clients – including technology related activities during client implementation, support, maintenance and enhancements
• Achieving client satisfaction for end-to-end IT services for the clients assigned
• Ensure customer solution strictly follows the company standards
• Act as first level of escalation for the customer
• Manage the P&L, costs and forecasts across the integrated IT scope for customers and being accountable for driving changes that meet those forecasts within the assigned account.

Granada, Spain

• Responsible for the Transition of the Accounts Payables, Receivables and Application Support Departments into the new offshore centre in Kochi (India)
• Develop and implement the project plans, monitoring progress in respect of time, costs and quality of the work Assessment and management of project risk and issues
• Creation of user documentation and training materials.
• Application Support Training on core financial systems such as eNGAge and NSystems, and also on communications systems such as WebEx, Intercall and Docushare.
• Other projects: Implementation of new Financial Processes into Sharepoint and Improvement of Purchase to Pay Processes

Granada, Spain

• Responsible for managing the NSystems (Credit card and procurement systems) and other core Finance systems within the Application Support Team
• Drive team performance by reviewing weekly and monthly performance of staff against agreed targets and KPIs.
• Review monthly call logs, liaise with project managers with regards to resource management, ensure all core support processes are documented and up to date and available for public access.
• Develop and assess current SLA’s and create new SLA’s when incorporating new systems
• Review all standard processes and comply with audit requirements.
• Hold monthly One-to-One development reviews and provide input into staff appraisals.

Granada, Spain

• Assisted in the delivery of Central and Internal IT Projects
• To provide support to the Group Integration Manager and his direct reports (Project Managers) in delivery of their projects to agreed standards, timescales and costs.
• Develop skills as a project manager, delivering key tasks against project plans.
• Assist in managing projects for Internal IT and SSC
• Develop of all core systems and processes
• Responsibility for small projects as directed by line manager

Granada Area, Spain

• Provide in-house technical support across multiple, global applications for internal customers. These applications were used by the Finance, Procurement, AR and AP departments. WebEx and Intercall were also part of the.
• 1st and 2nd Line support, reporting, prioritising, analysing and resolving faults to resolution.
• Understanding of the importance of SLAs for the customer communities

London, United Kingdom

• Worked as part of a dynamic multilingual team delivering a range of conferencing and support services to multi-national blue chip clients.
• Delivered and manage appropriate event services and facilities dependent upon client requirements.
• Co-ordinated conference calls achieving Service Level Agreements (SLAs)

Master’S Degree, Languages, Translation And Interpreting (Es - En - Fr - It)

Associate’S Degree, Project Management

Activities and Societies: Project Management Course which provided a broad overview of the make-up of a project and the fundamental.