Interview, build and lead a high-performing career coaching team to boost professional development experiences. Own the team strategy and performance including talent mapping, escalations, training, reskilling, upskilling, competency framework and team motivation and morale. Champion training and development sessions virtually for talent across the US and Canada. - Captures requirements and feedback while partnering with cross-functional leaders to create an optimal business plan for the customer and the growth and needs of the coaching team and the organization. - Build and manage the program workflow from selecting/interviewing talent to onboarding support to leveling up from entry to professional level coaching.- Develop the Coach Academy program including creating training videos, managing live sessions, crafting technical documents, designing visuals, delivering presentations, and coordinating guest speaker engagement.- Integral in the delivery of ICF credits, Credly certifications and development initiatives like the Mentor Program, Association Buddy Program, Professional Development Opportunities, team spaces (Google Meet, RiseSmart University) and networking opportunities.

Lead, mentor and develop a team of 35 high performing Career Coaches providing individualized strategy sessions, guidance, motivation, advice and resources for professionals impacted by a broad range of human capital transformations.- Coach C-suite executives and senior leaders across multiple sectors in the areas of job search strategy, networking, entrepreneurship, career development and decision-making.- Own the client escalation process and serves as a primary point of contact; capture client feedback and partners with cross-functional leaders to effectively resolve escalations. Identify and convey opportunities for overall or individual service/coaching improvements.- Contribute thought leadership and coaching best practices; drives team to deliver coaching that maximizes the customer experience, helps clients to land new jobs faster and results in high customer satisfaction scores.

Delivers a range of webinars to audiences of up to 400+ including: AI & the Job Search, Social Media for Job Seekers, ChatGPT 101, Customer Service for Delivery Teams, Coach & Writer Collaborations, Personal Branding, Welcome to Randstad RiseSmart, How to Create an Attention Grabbing Webinar, Worklife Coaching Roadshows.

Outplacement promoter and specialized presenter on uniqueness and resiliency. "Our brand is what comes to mind when people think about you; it is how you are "known" to others. It is what makes you great and unique; ultimately what makes you, you. If someone walks into a room and says your name, what will people say? That is your brand. It is an authentic representation of who you are as a person and a professional." - Randstad RiseSmart Personal Brand Worksheet

Randstad RiseSmart brings innovation in high-technology and high-touch 1:1 services to the outplacement, talent mobility, redeployment, entrepreneur, and career change industry while making a lasting impact on a person’s life during a career transition. -Created the corporate strategy to actively pursue operational objectives to maximize quality of communication on new customer implementations, program benefits and/or market needs.-Optimized the operating model for end-to-end strategy; holding accountability for team performance to ensure they meet and exceed targets. -Promoted Randstad RiseSmart culture that encourages top performance and high morale.-Oversaw high productivity and high-demand team outreach through scripting and marketing collateral in partnership with cross-functional teams. -Analyzed and improved organizational processes, and work to improve quality, productivity, and efficiency.-Cultivated and sustained relationships with key business stakeholders to guide and influence business strategies, activities and decisions.-Continually assessed business needs -- identifying potential issues and recommending improvement and achievement of goals.

Managed a team of 30 career coaches across the US that provide comprehensive transition coaching to outplacement, career development, redeployment and retirement participants. - Guided team members working with all levels of professionals (Entry to Executives) in a multitude of industries and in various territories across the nation. - Accountable for quickly resolving escalations and documenting solutions. - Analyzed date to ensure streamlined efficiency processes are in place. - Brainstormed with cross-functional internal departments and external customers on training delivery, customer/participant communication and process improvements. - Supported new Coach interviewing, hiring and onboarding.- Mentored new hires.

Front-line resource to both participants and internal service delivery staff across the Coaching, Resume, Monster, Customer Service, Data, Reporting, Engagement & Outreach teams. - Expert in Randstad RiseSmarts' internally developed and proprietary software solutions.- Acted as the go-to resource for coaches, writers, and account managers on efficient use of the software.- Documented workflow improvement suggestions.- Conveyed feedback to other teams to test and further advance the products.- Monthly Blog Writer for RiseSmart HR Resources website/- Pioneered Quora Q&A to promote RiseSmart as a leader in the outplacement space.

Coaches participants in paths including job search, career development, career change, entrepreneurship, retirement and creative gigging. Topics include resume/cover letter writing, tailoring strategies individualized career coaching, networking, position research capabilities, and overall comprehensive support during job searches and career transition.Collaborates with clients and colleagues from all functional areas and at all levels of an organization to create a culture of operational efficiency.

Delivers high-quality and timely resume, cover letter, executive bio, and social media (LinkedIn and portfolio) profile services.

Part of an elite team of certification graders that are crucial in maintaining the standards of excellence represented by holding the CPRW credential recognized around the world.

I am your personal brand strategist! Since I'm typically recommended by a friend, family member or colleague that used my services to optimize their career journey -- you won't see much marketing for my business because I generate new clients through 95% word of mouth referrals.- My company is unique because I'm honest and transparent and will never try to "sell" you on my services if you don't need them. If you have a solid resume that will make it through Applicant Tracking Software, I will let you know and will not push you to buy a brand new resume written from scratch if you do not need it. - If you are looking for an expert skilled at coaching, mock interviewing and writing for technical and non-technical audiences as well as for applicant tracking software (where a computer aggregates, parses and scores your resume before a human even views it!), look no further. - Contact me at CStang@Celiathewriter.com or call/text 973-650-2393.

Authored entry to executive level resumes and cover letters spanning varied industries. Conducted assessment and detail interviews, resume/letter correspondence, and editing sessions.

Recruited at all levels. Conducted sourcing, screening, and initial interviewing. Successfully recruited several positions through internal and externally sourcing. Contributed to quarterly company newsletter that was distributed throughout the 200+ company employees.

Led full life cycle recruiting efforts in all industries. Performed as trainer for new hires.