Caner Çelik Email & Phone Number

Brussels Area, Belgium

• Parts sales strategy set up and pan-e roll out for trade and e-commerce channels
• Toyota & Lexus integration into Partslink24 and roll out on European market
• Analysed Collision business market size and defined potential and growth opportunities
• Damage parts annual sales planning and drive performance for Workshop and Trade channel
• Created Body Paint Shops business case including capacity, efficiency, profitability and ROI to expand BP network
• Had pilot body paint business case with selected markets and follow up go to market strategy

Brussels Area, Belgium

• Service Parts Determination by considering serviceability, cost of ownership, repair quality and confirmation with Suppliers and Vehicle Plants
• Creation of Set/Kit Service Unique Parts based on customer need for maintenance and repair
• New Model Service Parts Project Mgmt.
• Lead of Service Parts Regulations and ad-hoc Legislations, ensured Compliance
• For new Regulations, clarified impact to customers, parts business, created strategy and implemented counter measures with involved stakeholders including TMC
• Kaizen activities to improve repairability, reduce warranty cost and repair cost for customer

Istanbul, Turkey

• Managed 360 degree all after-sales service operations
• Direct contact with Customers
• Booking, vehicle acceptance, job orders, payment, vehicle delivery
• Warranty, technical and commercial correspondences with Bentley & Lamborghini HQ's
• Service and recall campaigns followup and implementation
• Ordering of service parts, tools, accessories and stock follow up

Istanbul, Turkey

• Audit and authorisation of VDO repairers in contry level
• Ensured VDO brand guidelines and service bulletins are followed in repairers
• Training of VDO Repairers
• Parts quality and warranty management of Hella, Hella Pagid, Behr Hella, Wabco & VDO service parts for OEM and IAM customers
• Developed ‘warranty claim tool’ for IAM retailers
• Developed ‘quality claim tool’ for OEM customers

İstanbul, Türkiye

• Calibration Project Management for New Models (Fiesta, Edge, Everest, EcoSport, Ranger, Transit, Vignale)
• Benchmark of competitors vehicle features
• Performed vehicle validation road tests for performance, aftertreatment, driveabilty, and OBD
• Ensured prototype vehicles are ready to be tested
• VoC tests follow up and vehicle data analysis
• Developed ‘Vehicle Test Management System’ tool with IT and implemented

Istanbul, Turkey

• Booking and vehicle acceptance in Service
• Supported technical conversations with Bentley and Lamborghini HQ’s
• Follow up made for job orders, payment, invoice and customer calls after service

İstanbul, Türkiye

• 360 Degree Field Marketing
• Created unique & creative marketing projects aimed at reaching target consumers in universities and applied in field
• Audit of sales points
• Sponsorship agreements
• Red Bull event management

Bursa, Turkey

• Manufacturing Intern
• Measured cycle time on brake booster production line and made studies to improve production efficiency
• Lean Production training

Kocaeli, Turkey

• After-Sales Services Intern
• Carried out maintenance of engine and hydraulic pumps
• Performed engine testing after repair

Bachelor'S Degree, Mechanical Engineering

Bachelor'S Degree, Mechanical Engineering

ERASMUS

Physical Sciences