Cansu Çelik Email and Phone Number

Customer Success Specialist for the e-commerce software platform ikasAbout the role:- Initiating welcome calls for new customers to arrange and schedule onboarding sessions- Guiding new customers through an onboarding on the dashboard to ensure familiarity with the product- Maintaining regular contact and communication with customers- Delivering timely responses to customer inquiries across multiple communication channels- Acting as a bridge between customers and internal departments while also overseeing the solution process- Responsible for managing and weekly updating a customers list, tracking data and driving proactive activitiesMain take-aways:- Gaining insights into the entire business of a startup and actively contributing- Dealing with and satisfying customers- Creating and developing customer-specific solutions- Possessing strong customer and team orientation, communication and organizational skills- Engaging in experiential learning

Working student in the field of Integrated Management Systems (IMS), particularly Quality ManagementAbout the role:- Providing guidance and support to the organization on IMS-related matters, focussing on quality management- Managing documents within IMS, including creation, updates, and implementation- Coordinating and overseeing audit and certification activities, ensuring adherence to established processes- Generating analyses and evaluations to drive sustainable improvement and organizational development- Developing and executing targeted communication strategies to enhance IMS knowledge and engagement- Supporting the organization in fulfilling entrepreneurial obligations and tracking agreed-upon measuresMain take-aways:- Proficiency in documentation techniques and quality management methods- Familiarisation with the significance and procedures of conducting audits.- Information flows and communication in a large corporation- Efficient time management

Internship in the field of assembly planning in industrial engineeringAbout the role:- Collaborating on the creation of pacing for the main assembly line of Project D-SUV across various conceptual variations- Developing pacing proposals for pre-assembly of doors- Updating layout data in the system 'Arbeitsplan', including equipment, staff, and cycles- Generating Excel evaluations for layout analysis- Conducting MTM analyses under guidance- Analyzing and evaluating data for projects like ID. Buzz and T7- Contributing to the development and testing of an approach for utilizing planning tools (Balancing Assist and EMA)Main take-aways:- Gaining valuable insights into automotive manufacturing at a leading corporation- Getting involved in projects within a short period of time and developing ideas for process and product improvement in the area of assembly- Balancing interdepartmental teamwork with independent work- Cultivating adaptability in navigating diverse organizational structures and workflows

Technical InternshipAbout the role:- Introduction to metal processing, welding technology and CNC machining - Assisting with assembly and disassembly activities in the workshop and on siteMain take-aways:- Handling of machining and machine tools and developing practical skills in metalworking techniques- Enhancing understanding of industrial manufacturing