Team Management - Directly managed 10 fully remote employees across the leasing and maintenance processes, assigning and allocating customer accounts and workload based on team strengths and opportunities, and supporting all escalations to ensure appropriate management of any complaintsVendor Management - Decreased vendor costs by setting and negotiating prices with external vendors, hiring and managing internal vendors, and making significant improvements to the vendor dispatching process Human Resources - Responsible for the recruitment and hiring process, establishing expectations for each role, and designing and implementing several HR processes including employee incentives, and annual reviews which increased overall employee satisfaction and performanceKey Business Process Monitoring - Set up and monitor key metrics on a daily basis related to employee engagement, performance, costs, and customer satisfaction to drive strategic opportunities to increase revenue.

Account management - Primary point of contact for 80+ accounts across DC and Western Virginia interacting with our highest-revenue portfolios, managing the entire customer lifecycle from onboarding to renewal Process improvement - Implemented policy, planning, and strategy to improve work processes such as the coordinating of tenant property viewings for the Account Management team to ensure appropriate and timely management of customer accountsThis reduced our internal vendors expenses and travel time by 50% Utilized a different tool for client communicationThis increased the internal account manager communication and client satisfactionImplemented and re-structured client communicationThis increased client satisfaction as well as number of new clients Onboarding and Training - Created the employee onboarding process, established a new-hire training program, and managed onboarding/training of all new employees across the leasing and maintenance departmentsTeam Management - Managed a growing team of account managers as the primary escalation point ensuring oversight of critical business processes.

Vendor Management - Vendor selection and management to ensure completion of work orders in a timely manner, navigating through contingencies and communicating updates to ownersClient Management - Onboarding calls with new clients to ensure start- to-end process successLeasing Responsibilities - Screening of leasing applications, providing recommendations to clients with strategic planning and supported justification and sending lease documents, negotiating terms with tenants/ownersContributed to doubling revenue growth year over year: Retention of existing owners and double the new leads by obtaining mostly referrals from current owners.

- Client relationship responsibilities including managing the first point of contact and follow-up with clients via phone or email- Financial responsibilities including involvement in the invoicing process, as well as client follow-up for payments - Jr. recruitment responsibilities including review of resumes, and first-stage selection process- Administrative responsibilities including planning business trips, organizing events, and coordinating conference calls for Lawyers of the firm

- Review and update legal documents for bank trials

- Supervised and managed skii facilities & equipment- Assisted customers with questions in English and Spanish