Celina Oliver Email & Phone Number

Los Angeles, Ca, Us

Remote

Paid contributor of creative copy for a variety of clients including brands, media companies, agencies, and individuals.

Orem, Utah, United States

•Manage a pipeline of leads to successfully grow sales•Call and manage warm leads and potential Blue Raven Solar customers interested in going solar•Answer questions and educate potential customers on the benefits of going solar and the steps required•Schedule appointments over the phone for Field Sales Closers•Keep detailed records and log all interactions and communications with prospects and other stakeholders in Blue Raven Solar’s CRM system•Help the environment by promoting renewable energy•Help families save money on their current utility bill

Orem, Utah, United States

•Detail-oriented problem solver working comfortably under a deadline•In charge of placing all daily orders and manage relationships with multiple distribution partners•Work in Excel to create reports to drive the business forward•Creating, auditing, and sending material orders to our distribution partners nationwide•Report on daily delivery success and engage in root cause problem solving to increase order accuracy and timeliness•Run weekly audits for non-standard material•Apply for and track manufacturer credits for warranty claims•Diagnose issues and problem solve with the team to handle any inaccuracies in the delivery process•Position is fast-moving and uniquely challenging

Orem, Utah, United States

•Works directly with AHJs (Authority Having Jurisdiction) to obtain solar permits while coordinating with customers and field operations technicians•Detail oriented and passionate about coordinating with others to see a permit application through to approval•Coordinate & communicate with customers to get permitting documents signed•Fill out portal forms, permit applications, and/or other applications to submit to AHJs (states, cities, counties)•Master each AHJs geographic information system (GIS)•Coordinate & schedule field operation technicians to submit to AHJs in-person•Verify submissions and permit pick-up/drop-offs•Follow-up consistently with AHJs on approvals•Pay for permitting expenses and manage transactions•Process approvals by scheduling documents to be picked-up

Orem, Utah, United States

•Develop a working knowledge of Blue Raven Solar's process and the solar industry to effectively communicate and educate customers•Multitask in a high-volume work environment without sacrificing quality. This includes completing all work with 95% accuracy and meeting all written and verbal communication quality expectations with a 90% rating weekly within 3 months•Make data-driven decisions to solve problems•Obsessively reduce cycle times in every area•Keep commitments to customers and sales reps•Communicating well with people of varied backgrounds over phone and email•Valuing and providing strong customer service to stakeholders•Taking initiative to meet goals and contribute to team performance•Following through on detail-oriented work•Taking responsibility for individual and shared tasks•Thinking critically to discover and solve complex problems

Pleasant Grove, Utah

•Handle inbound customer contacts including but not limited to phone, chat, and email, with the highest level of customer service•Respond promptly with correct grammar and punctuation in verbal and written communications•Use resources to answer questions and resolve concerns promptly and courteously•Follow-up on customer services issues•Capture customer feedback•Identify and track/code contact types•Upsell and inform customers about promotions and products

Castlebar, Connacht, Ireland

•Provided nursing assistance to 30+ patients daily in a long-term health care facility

High School Diploma

Activities and Societies: -Golden Scholar (3.80 GPA or higher) 4 years -Arizona’s Instrument to Measure Standards (AIMS) test highest.

Associate Of Science - As, Business Management/Leadership, 4.0 Gpa