Celina Copete Email & Phone Number

Tadworth, Gb

London Area, United Kingdom

B2B Customer Service SpecialistIn charge of the Claims Team

London, England, United Kingdom

B2B Customer Service specialist

Tadworth

I am in charge of the Customers Service and Admin for one on the biggest Greeting Cards Direct Selling Company, Flamingo Paperie. - Ensuring all queries and emails are being answered quickly - Dealing with phone calls from customers - Helping with the Admin part of the business - French translation when needed- Taking care of the website when needed

Sutton, United Kingdom

Envio Fulfillment Services is a fulfillment center. My role was to ensure that orders received by our customers were pick, packed and dispatched as quickly as possible. We had to ensure that the orders were picked accurately and packed so the products do not get damaged in transit. I was also part of the customer service team, dealing with phone calls and emails in both, French and English.

London

• Mailchimp : updating mailing list and send out of emails • Updating our website with new images, text and videos, and promotions• Updating the downloads section on our Trader's account • Translation in French of Marketing documents • Facebook posts • Answering queries from new customers via email or phone • Updating spreadsheets

London, Royaume-Uni

I am working at Phoenix Trading as a French Customer Services Administrator for the French market activities of the company.As a direct selling, independent card publishing house, Phoenix Trading is now listed as one of the top 10 greeting card publishers in the UK. It is also now one of the top 10 UK direct-selling companies, with more than 9,000 Traders and sales of over 100 million cards. It donates a substantial amount of its profits to charity and has given over £1 million to charities to date. • Translation of newsletters and brochures • Managing new Traders : creating account, welcome pack for all territories (UK, France and ANZ) • Organisation of training meetings • Answering queries via phone or email• Dealing with the French FVDhttp://www.phoenixtrading.com/

London, Royaume-Uni

Support of the managing partner on a daily basis:• Managed personal projects• Coordinated and scheduled some travel arrangements and personal events• Updated a database of London and global entertainment events for clients and employees• Managed incoming and outgoing telephone calls and other inquiries• Produced briefing papers, reports and presentations

Voluntary workHelped the association in its objective: fighting against poverty and exclusion in France. Regular interactions with the individuals and families. Developed a programme for giving families access to holidays. Participated to initiatives about access to housing, health, culture and leisure, sport and professional integration.

Supported the HR team with the full range of HR processes and projects:• Planned and managed recruitment processes• Organised union elections• Assisted in writing job descriptions• Participated in screening relevant candidates through phone interviews• Built relationships with employment agencies• Co-ordinated communication for employee events• Managed administration for temporary workers and other workforce• Monitored dashboards and scorecards such as working times, holidays, supplementary hours and sickness statistics)

Master’S Degree, Management

Erasmus International Exchange Programme, Hr, Finance, European Organizations