Celina Dos Anjos Fernandes Sousa Email & Phone Number

Melbourne, Victoria, Australia

- Delivers excellent customer service when attending to high volume on enquiries to high value clients (local and international markets).- Provide logistical support to marketing team on events, marketing promotions and other travel arrangements (domestic and international customers)- B2B communication with 5 external stakeholders to ensure high satisfaction for VIP clients.- Administration support – including daily report creation to supervisors and Directors in the business.- Continual improvement to workflow requirements for increased efficiency for the business. E.g. setting up quick options on business portals.- Advance knowledge of OPERA, SYCO character, Oracle and Salesforce.

Melbourne, Victoria, Australia

- Managed the planning and delivery of marketing workshops to Vanuatu Tourism Office (VTO), various local tourism counterparts and businesses.- Liaised and coordinate with VTO and other external tour operators (such as China Digital Agency and other local operators) for tourism product appraisal week.- Linked VTO and international stakeholders – such as China Digital Agency – to improve business-relations between two cultures and backgrounds.- Oversaw and managed influencer trip itinerary as part of future social media campaigns in Vanuatu.- Scoped for future potential tourism attractions of Vanuatu for the Chinese tourism marketing plan.- Drafted future phase of the marketing plans and events for VTO to carry forward locally.

Melbourne, Australia

Key responsibilities: • Performs daily operational tasks such as stocking, creating merchandise displays, updating in-store promotions and processing transactions.• Provides customers with product knowledge and styling advices.• Collaborates with managers, team members to achieve the company’s monthly goals and sales targets.• Offers trainings to new employees on store operational procedures and customer service techniques.

Melbourne And Sydney, Australia

Partnership : Tourism Research Australia (project based)Tourism Market Research conducted by China Digital (in conjunction with Monash University and Edith Cowan University) on behalf of Tourism Research Australia (TRA), aims to provide market intelligence and tourism forecasting for Tourism Australia and the tourism industry.Roles in conducting Field Research includes:- Collaboratively designed surveys and execute data collection in field research phase.- Managed field trip logistics, data collection and analysis across both Sydney and Melbourne phase of study.- Created Microsoft Excel Dashboard reports for SPSS exports for weekly reporting.- Maintained effective and proactive communication with supervisors and researcher teams throughout the course of study.

Melbourne, Australia

Partnership: Love Lorne, Committee for LorneKey responsibilities:- Generated new tourism marketing plan for GORRT targeting Chinese market to the region.- Provided valuable visitor market analysis and bridged cultural differences for local stakeholders.- Designed promotional materials and content for local stakeholders on online platform (We Love Lorne Facebook page, Instagram and WeChat). - Introduced ‘WeChat’ as a new marketing platform for local townships and produced operational guide for the app for increased engagement to Chinese tourism.- Facilitated the operation and understanding of Chinese digital marketing tools to cope with the upcoming market trend.

Melbourne, Australia

Key responsibilities:• Conduct interviews and surveys with targeted audience.• Provide insights from field observations.Project clienteles: • Border RV & Camping Expo, Aubury and Wodonga.• North East Victorian Rail Trails, Mansfield.

Macao

This position required collections of qualitative and quantitative data through surveys, interviews and focus groups on various projects. Results generated from data input and coding has been a crucial drive in understanding and monitoring customer satisfaction on the hotel premises, acting as catalyst for future development by the Marketing Department.

Macao

Key Responsibilities:• Assist referees and timing department before and during the event.• Manages documents for the referee office.• Liaison for competing drivers and the referee office.• Handle and manage logistics for the event.

Master’S Degree, Sustainable Tourism

The Master of Tourism and the Master of International Sustainable Tourism Management at Monash is Australia's leading, longest-running.

Bachelor Of Arts - Ba, Communication And Media Studies

Activities and Societies: Organiser of Communication Week 2014 Film productionThis degree has offered my opportunities in media tools.